enTouch Wireless is a national wireless phone service provider. enTouch Wireless provides free service through both the Lifeline and Affordable Connectivity Program (ACP) to provide free phones and/or free talk, text, and data.
Staying connected by phone and internet is essential, and enTouch Wireless is committed to providing individuals with quality service and phones for eligible individuals at no cost.
Lifeline is a government benefit that provides free cell phone service for eligible customers.
To ensure eligible Americans have access to critical communication services the Federal Communication Commission established the Lifeline Assistance service in 1985.
Over 32 million households are eligible for Lifeline. The program offers participants free communication services to ensure access to connect with family, their community, and emergency services.
In 2022, Lifeline was supplemented with the related Affordable Connectivity Program (ACP). The ACP program expands a Lifeline benefit to provide more data at no cost to eligible households. View the Lifeline and ACP plans for each State here.
While ACP and Lifeline are separate government benefits, enrolling for service with enTouch Wireless allows you to initiate your application for both Lifeline and ACP benefits. Most individuals who qualify for Lifeline also qualify for ACP.
There is no cost to you! Lifeline service is free for qualifying individuals and households.
When you enroll with enTouch Wireless, select the Lifeline + Affordable Connectivity Program (ACP) plan option to receive the most Free Data at no cost, along with unlimited free talk and text. Sign up online today for free service!
Read more about the ACP program here.
The fastest way to determine your eligibility is to Apply Online.
If you receive assistance through Medicaid / Medi-Cal / SNAP / CalFresh, or many other government programs, or meet low-income guidelines, you may qualify for Lifeline and the Affordable Connectivity Program (ACP). More program eligibility options can be seen in the online enrollment process.
Yes.
Use Your Lifeline Phone At Least Once Per 30 Days – Or It Will Be Disconnected
You need to make a phone call, send a text message, or use data on your Lifeline phone at least once every 30 days to keep the Lifeline benefit active.
Recertify Annually To Maintain Enrollment
Once you receive the Lifeline benefit, you must complete the recertification process once per year to demonstrate that you continue to meet the qualifications. Learn more about the quick Annual Recertification process here.
One Lifeline Plan Per Household
Lifeline services are limited to one Lifeline phone per household.
A “household” is defined as an individual or group of individuals at the same address living together as one economic unit, which is defined as sharing income. It is possible to have multiple households in one dwelling, such as financially independent roommates.
enTouch Wireless Terms Apply. For more information see enTouch Wireless Terms of Service.
Most qualifying individuals who enroll in the Lifeline + Affordable Connectivity Program (ACP), will receive a Free Phone, with Free Monthly Talk, Text and Data.
There is No Cost to qualifying individuals. Under the current Lifeline + Affordable Connectivity Program (ACP) government guidelines, you will receive no charges and there is no contract or obligation to remain with enTouch Wireless.
You will also receive caller ID, three-way calling, voicemail, 911 support, and customer service support from enTouch Wireless.
*Offer subject to ACP and Lifeline eligibility. See ACP Terms and Conditions for important information about the ACP Program
You can Apply online at any time for enTouch Wireless service!
After apply online, the government will verify your eligibility and begin your Lifeline and ACP service. Once your eligibility is verified, your enTouch Wireless service will be activated and you can start using your free monthly talk, text and data!
During the enrollment process, you will need to provide:
AND
enTouch Wireless provides nearly complete national 4G wireless coverage.
Please note that in order to become an enTouch Wireless customer, your primary residence must be in one of the following 33 States or Puerto Rico. View the full list of eligible states.
If you fail to receive a voice-grade connection, notify enTouch Customer Support at 866.488.8719 and we will:
enTouch is committed to prompt and effective responses to customer notifications.
Yes.
enTouch Wireless subscribers are permitted to make International Long Distance (“ILD”) calls from the United States to Canada, Mexico, the United Kingdom, India, China, Vietnam, and South Korea. The list of destination countries may change from time-to-time and we will update these Terms & Conditions when that occurs. Voice minutes for international calls are deducted at the same rate as for domestic calls. To place an international call, you will need to dial the ILD access number and follow the instructions. When placing international calls, you may experience connection failures more frequently than during calls made within the United States. enTouch Wireless will not credit minutes for incomplete or dropped calls. International calling may not be available until the next business day after you initiate service with enTouch Wireless or change your phone number.
For all other destinations, international calling is not available with any enTouch Wireless service plan. International dialing to these destinations will be blocked during account setup, but there is no guarantee that all international calling can be blocked from your handset. If you attempt to make an unpermitted international call and are successful, we may suspend all your voice services for the remainder of the billing cycle, except for emergency calls where available.Subscribers may purchase airtime during this suspension for placing international calls.
After Enrolling with enTouch Wireless, and being approved by the government for Lifeline service, to keep your free service plan active you will need to:
If your Lifeline coverage is lost due to not using your phone for over 30 days or not following the annual renewal process, you may attempt to resume your Lifeline coverage by re-enrolling with enTouch Wireless.
Each year, federal and state regulatory authorities require that Lifeline participants certify they still participate in an eligible assistance program (i.e., Medicaid, Food Stamps, etc) or that they still meet the income eligibility requirements. If you do not recertify annually, your free phone service will end and you will have to re-enroll in the program.
USAC conducts the “Recertification” process for all states except for California, Oregon and Texas. USAC or the CA, OR, or TX regulatory agency will contact you that it is time to “Recertify” or “Renew” your Lifeline eligibility with instructions and a due date. You must complete the process by the designated due date. If you do not recertify as instructed and by the due date, you will be de-enrolled from the Lifeline program and your free phone service will be disconnected.
Use one of the following options to complete Annual Recertification:
enTouch Wireless
ATTN: Lifeline Processing
3030 Lyndon B. Johnson Hwy
Suite 1320
Dallas, TX 75234
Once your enrollment is approved by the government, enTouch Wireless will be notified and if you qualify for a free phone, your new phone will ship quickly via USPS. Your phone will be ready to use when you receive it.
Depending on your location, delivery time may vary.
If you are having trouble with your phone, call Customer Support from a different phone – 866.488.8719
Call 866.488.8719 to reach Customer Support. We may be able to help you get a replacement phone.
As an enTouch Wireless customer, you have free, unlimited access to Customer Support Representatives fluent in English and Spanish. Customer Support can be reached by:
If you discover that your home is located in an area where network coverage is adversely affected, refer to FAQ: “What If My Service Is Not Working At Home?“ for the next steps.
*All forms of ID must be valid and used before expiration date.
Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:
OR
Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:
Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:
OR
Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:
Approval Letter or Benefit Statement issued by the SSA or on SSA letterhead.
FPHA award letter should contain the following basic information:
Pension Grant Letter should contain the following basic information:
Qualify by income and provide one of the following as proof.
Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:
OR
Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:
Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:
OR
Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:
Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.
Notice of Action (award letter) acknowledging eligibility for FDPIR benefits;
OR
FDPIR participation documents(e.g., a benefit card or copy of a benefit card);
TANF Award letter, should contain the following basic information:
Head Start Award letter, should contain the following basic information:
BIA Award letter, should contain the following basic information: