Notice for current enTouch Wireless customers in Oregon.

Click Here for Spanish. Haga clic aquí para obtener español

Although enTouch Wireless is ending its participation in the Lifeline program in Oregon on Friday, July 15, 2022, you will continue to receive free unlimited talk, text and 5.5 GB of data from enTouch Wireless through the Federal Communications Commission’s (FCC) Affordable Connectivity Program (ACP).  

enTouch Wireless currently provides you with 1,000 free minutes and 100 MB of free data as part of your Lifeline service.  

If you are receiving both the ACP and Lifeline service on your device,…

  1. Your ACP service will continue beyond Friday, July 15, 2022 on your current device. You will continue to receive unlimited talk and text and 5.5 GB of data each month you continue to qualify for the ACP. The transition to ACP-only service reduces the 5.6 GB of data to 5.5 GB of data each month.
  2. enTouch Wireless will discontinue the Lifeline portion of your service.

If you are receiving the ACP and Lifeline service on two separate devices,…

  1. Your device with the ACP service will continue beyond Friday, July 15, 2022 with no changes to your ACP benefit.  
  2. enTouch Wireless will discontinue your Lifeline service on the other phone.

If you want Lifeline with another participating service provider; please visit www.lifeline.oregon.gov.

For questions or concerns, please contact enTouch Customer Service on 866-488-8719, Monday – Friday 8:00AM -7:00PM CST (6:00AM – 5:00PM PST).

Aviso para los clientes actuales de enTouch Wireless en Oregón.

Aunque enTouch Wireless finalizará su participación en el programa Lifeline en Oregón el viernes 15 de julio de 2022, seguirá recibiendo llamadas y mensajes de texto ilimitados y gratuitos y 5.5 GB de datos de enTouch Wireless a través del Programa de conectividad asequible de la Comisión Federal de Comunicaciones (FCC). (ACP).  

enTouch Wireless actualmente le brinda 1,000 minutos gratis y 100 MB de datos gratis como parte de su servicio Lifeline.

Si está recibiendo el servicio ACP y Lifeline en su dispositivo,…

  1. Su servicio ACP continuará más allá del viernes 15 de julio de 2022 en su dispositivo actual. Continuarás recibiendo llamadas y mensajes de texto ilimitados y 5.5 GB de datos cada mes que sigas calificando para el ACP. La transición al servicio solo de ACP reduce los 5,6 GB de datos a 5,5 GB de datos cada mes.
  2. enTouch Wireless descontinuará la parte de Lifeline de su servicio.

Si está recibiendo el servicio ACP y Lifeline en dos dispositivos separados,…

  1. Su dispositivo con el servicio ACP continuará más allá del viernes 15 de julio de 2022 sin cambios en su beneficio ACP.  
  2. enTouch Wireless descontinuará su servicio Lifeline en el otro teléfono.

Si desea Lifeline con otro proveedor de servicios participante; visite www.lifeline.oregon.gov.

Si tiene preguntas o inquietudes, comuníquese con el Servicio de atención al cliente de enTouch al 866-488-8719, de lunes a viernes de 8:00 a. m. a 7:00 p. m. CST (6:00 a. m. a 5:00 p. m. PST).

SNAP / Food Stamps / CalFresh

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Medicaid / Medi-Cal

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Supplemental Security Income (SSI)

Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead.

  • Consumer’s name
  • Date
  • Eligibility Date
  • Claim number OR Other consumer identification number
  • Payment amount

Federal Public Housing Assistance (FPHA)

FPHA award letter, should contain the following basic information:

  • Name of the program,
  • Date of the award,
  • Name of the beneficiary, and
  • Award amount.

Federal Veterans Affairs (VA) Veterans & Survivors Pension Benefit

Pension Grant Letter, should contain the following basic information:

  • Participant’s name
  • Address
  • A decision about the participant’s monthly entitlement amount
  • Payment start date

Qualify by income and provide one of the following as proof.

  • Prior Year’s State, Federal or Tribal Tax Return
  • Unemployment/Workers' Compensation Benefits Statement
  • Divorce Decree or Child Support Documents
  • Veterans Administration Benefits Statement
  • Current Income Statement from Employer or Paycheck Stubs
  • Retirement/Pension Benefits Statement
  • Social Security Benefits Statement

Medi-Cal / Medicaid

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

CalFresh / Food Stamps / SNAP

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Lifeline Program

Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.

 

Food Distribution Program on Indian Reservations (FDPIR)

Notice of Action (award letter) acknowledging eligibility for FDPIR benefits;

  • Name of the beneficiary;
  • The beginning and ending dates of the award or certification period; and
  • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

OR

FDPIR participation documents(e.g., a benefit card or copy of a benefit card);

  • Name of the beneficiary
  • The beginning and ending dates of the award or certification period; and
  • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

Tribally-Administered Temporary Assistance to Needy Families (TANF)

TANF Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Tribal Head Start

Head Start Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Bureau of Indian Affairs General Assistance (BIA)

BIA Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award