Renewal

Lifeline Recertification

Keep your Lifeline discount by recertifying every year. We’ll send reminders to your phone, but you have to do it to keep your benefit.

ONLINE RENEWAL

Other Renewal Options:

Mail:
Recertification Form: Download English | Download Spanish

Mail this completed form to:
enTouch Wireless
Recertification Processing
PO Box 37
Hiawatha, IA 52233

Telephone:

404.800.9471 English
678.841.7774 Espanol

California Subscribers

Recertify in California

Texas Subscribers

Call 844.323.6002

Household Worksheet (IEH Form)

You may also need to fill out a Household Worksheet (IEH Form) along with your Recertification Form. The worksheet will help you find out if there is more than one household at your address.

Get Us Your Documents By

How to Upload Documents

1) Take a picture of, or scan each document

2) Save as a JPG on this computer or on a removable drive
– Example C:\Pictures\ Photo ID (Your Name).jpg
– Example C:\Pictures\ Elig Doc (Your Name).jpg

3) You will be asked to ATTACH document files during the application

How to Email Documents

1) Scan the documents as a PDF file or save them as a jpg image.
2) Save or name the document ‘Lifeline Docs (Your name)’
3) Email the documents to: confidential@entouchwireless.com
– Subject: Application Processing
– Body of Email: Include Name, Date of Birth, City, and State

How to Text Documents

(319) 389 9162

1) Take a picture of each document with your phone, making sure they are legible before sending.
2) Create a text message to (319) 389-9162
3) Choose photo(s) of documents in the text box
4) Send text

How to Fax Documents

FAX: (319) 743-1293

1) Create a cover letter as needed including Name, Date of Birth, City, and State
2) Load documents correctly according to fax machine
3) Fax documents to (319) 743-1293

SNAP / Food Stamps / CalFresh

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Medicaid / Medi-Cal

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Supplemental Security Income (SSI)

Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead.

  • Consumer’s name
  • Date
  • Eligibility Date
  • Claim number OR Other consumer identification number
  • Payment amount

Public Housing Assistance (FPHA)

FPHA award letter, should contain the following basic information:

  • Name of the program,
  • Date of the award,
  • Name of the beneficiary, and
  • Award amount.

Federal Veterans Affairs (VA) Veterans Pension and Survivors Benefit

Pension Grant Letter, should contain the following basic information:

  • Participant’s name
  • Address
  • A decision about the participant’s monthly entitlement amount
  • Payment start date

Qualify by income and provide one of the following as proof.

  • Prior Year’s State, Federal or Tribal Tax Return
  • Unemployment/Workers' Compensation Benefits Statement
  • Divorce Decree or Child Support Documents
  • Veterans Administration Benefits Statement
  • Current Income Statement from Employer or Paycheck Stubs
  • Retirement/Pension Benefits Statement
  • Social Security Benefits Statement

CHOOSE YOUR PLAN

FREE Unlimited Data

+ Talk and Text
+ Free 5.5" Phone

Limited Time Only!

Lifeline + EBB

EBB provides FREE Unlimited Data

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FREE 6.5GB Data

+ Talk and Text
+ Free 5.5" Phone

Lifeline Only

This plan does NOT include unlimited data

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  Eligibility Documents

  • Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program.
  • Notice letter of participation in a qualifying state, federal or Tribal Program.
  • Program participation documents.
  • Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program.
  • Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits)
  • Copy of last year's State or Federal income tax return.
  • 3 consecutive months' worth of your most current pay stubs.
  • Social Security benefits statement. Veterans Administration benefits statement.
  • Retirement/Pension benefits statement.
  • Divorce decree or child support document.
  • Unemployment/Workers' Compensation benefits statement.