What is Lifeline Phone Service?

Lifeline Puerto Rico is a government benefit that provides free cell phone service* for millions of eligible customers.

You may qualify for Lifeline if you receive assistance from:

  • SNAP / Food Stamps
  • Medicaid
  • Supplemental Security Income (SSI)
  • Other government programs

You may also qualify if your total household income meets the Federal Poverty Guidelines.

SNAP / FOOD STAMPS

MEDICAID

SUPPLEMENTAL SECURITY INCOME (SSI)

If your household’s income is at or below 135% of the federal poverty level, you may be eligible for the federal Lifeline Subsidy. Customers who want to be considered for the program must present written documentation and fill out the Household Worksheet (Form 5631).

Note that some restrictions apply:

  • The Lifeline Puerto Rico service is limited to one per household.
  • A household receiving Lifeline PR services is recognized as any single individual or group of individuals who reside at the same address and share income and costs.
  • When enrolling for a free government phone, Puerto Rico households are forbidden from deriving benefits from more than one provider. For example, if your family receives wireless phones (San Juan services or services in the surrounding areas), that household would not be permitted to receive the Lifeline discount on your home service.
  • The infringement of the one-per-household restriction violates the Federal Communications Commission’s (FCC’s) guidelines, and the subscriber will be removed from the program.
  • Subscribers cannot transfer their Lifeline Puerto Rico benefit to anybody else.
  • Lifeline Puerto Rico is a government benefit; providing misleading or intentionally false statements can result in penalties, de-enrollment, or exclusion from the program.

What is the Affordable Connectivity Program (ACP)?

The Affordable Connectivity Program (ACP) is a government benefit program that provides discounts on monthly broadband Internet access service. Eligible consumers can receive upgraded plans that include additional free data every month!

The Affordable Connectivity Program (ACP) offers a discount on internet service and linked devices to qualified low-income households. The ACP is an FCC benefit service that helps families and the community afford the internet for employment, school, medical care, and more. By completing a few questions and providing your eligibility paperwork, qualifying homes can connect to the internet. You or anybody in your household, including a child or dependent, must fulfill the income-based or program-based qualifying standards to obtain a free smartphone and free monthly phone service. Each family is only eligible for one monthly service discount and one device discount under the Affordable Connectivity Program.

The FCC’s national guidelines safeguard beneficiaries of the Affordable Connectivity Program aim is to:

  • Provide consumers with the ability to select the service plan that best matches their needs (even one they may currently be on).
  • Guarantee that consumers, regardless of their credit situation, have access to sponsored internet services.
  • Prohibit providers from rejecting customers with past due payments or previous delinquency from the program.
  • Prevent consumers from being coerced into higher-cost or lower-quality plans to get the ACP.
  • Ensure that early termination fees are not imposed on customers.
  • Lower the risk of bill shock or other financial damages
  • Allow ACP beneficiaries to change providers.
  • Create a separate FCC complaint mechanism for ACP issues.

The enTouch Wireless Lifeline and ACP plan now offers FREE UNLIMITED Talk & Text + 5.6GB Data!*

Get FREE Unlimited Talk, Text, & 5.6GB Data!*

Claim Your FREE Government Phone Service

FREE Monthly Talk, Text, & Data!*

What You Need

How It Works

  • Submit an online application for Lifeline + ACP Combo Plan
  • Receive and activate your FREE enTouch Wireless SIM card
  • Enjoy FREE Talk, Text, and Data!*
  • What You Need

    How It Works

    • Submit an online application for Lifeline + ACP Combo Plan
    • Receive and activate your FREE enTouch Wireless SIM card
    • Enjoy FREE Talk, Text, and Data!*

INTERNATIONAL CALLING IS LIMITED to unlimited landline and cellular calling to certain countries. Please see the full Terms of Service for additional information.
*Offer subject to eligibility for the Affordable Connectivity Program (ACP) and Lifeline. Offer may vary by location and ACP Terms & Conditions apply.

Do I Qualify for FREE Government Phone Service?*

You may qualify for Lifeline and ACP by participating in select government assistance programs or meeting income guidelines.

QUALIFY BY PROGRAM

SNAP

 SNAP / FOOD STAMPS

WHAT DO I NEED?

medicaid-icon

MEDICAID

WHAT DO I NEED?

ssi logo

SUPPLEMENTAL SECURITY INCOME (SSI)

WHAT DO I NEED?

VETERANS & SURVIVORS PENSION BENEFIT

WHAT DO I NEED?

FEDERAL PUBLIC HOUSING ASSISTANCE (FPHA)

WHAT DO I NEED?

You may qualify for Lifeline benefits if your total household income meets the poverty guidelines for your state.

Qualify by Income in Puerto Rico

Persons in Household Income
1 member $18,347
2 members $24,719
3 members $31,091
4 members $37,463
5 members $43,835
Each additional member $6,372

*Based on 135% of the 2022 Federal Poverty Guidelines.

Source: U.S. Federal Poverty Guidelines Used to Determine Financial Eligibility for Certain Federal Programs, U.S. Department of Health & Human Services, January 12, 2022. If you provide documentation that does not cover a full year (such as current paycheck stubs), you must submit three (3) consecutive months’ worth of the same type of document from the previous twelve months. NOTE: All new applicants will need to submit proof of government assistance in order to complete enrollment. There are several easy methods to submit proof eligibility; you will be able to select what method is best for you later in the signup process.

FREE Unlimited Talk & Text + 5.6GB Data!*

Join The Thousands of Happy enTouch Wireless Customers

review 1

I only have good things to say about enTouch. I’ve referred several friends because enrolling is easy and I got my free phone service quickly!

review 2

This program is great! I needed help getting a new phone service so I signed up with entouch. This is FREE so take advantage!!!

review 3

Great product. Can’t beat free phone service and customer service is as good if not better than most companies

Join the enTouch Wireless family!

You deserve the best wireless service and the most from your benefits! That is what we are committed to delivering to you!

ENROLL IN ENTOUCH WIRELESS LIFELINE SERVICE

For A Limited Time Only

FREE 5.6GB Data* + FREE International Calling

Eligible new Puerto Rico customers can get 100% FREE Unlimited Talk and Text plus FREE 5.6GB Data!* Our plans now also offer FREE international calling!

*Offer subject to eligibility for the Affordable Connectivity Program (ACP) and Lifeline. Offer may vary by location and ACP Terms & Conditions apply. GSM coverage required. Data is 3G/4G/LTE based on network availability and device capability. For more information, view our Open Internet Policy.
INTERNATIONAL CALLING IS LIMITED to unlimited landline and cellular calling to certain countries. Please see the full Terms of Service for additional information.

For all available Lifeline plans please visit: www.entouchwireless.com/lifeline-plans

Lifeline + ACP

$0
$0
  • 5.6GB DATA*
  • UNLIMITED TEXT*
  • UNLIMITED TALK*

Puerto Rico Utilities Commission

If you have unresolved issues after contacting enTouch Wireless Customer Support, you may contact:

Public Service Office:
PO Box 190870
San Juan, PR 00919-0870

enTouch Wireless Customer Support

Dial 611 on your Lifeline phone (Monday – Friday: 12am – 12pm AT)

SNAP / Food Stamps / CalFresh

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Medicaid / Medi-Cal

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Supplemental Security Income (SSI)

Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead.

  • Consumer’s name
  • Date
  • Eligibility Date
  • Claim number OR Other consumer identification number
  • Payment amount

Federal Public Housing Assistance (FPHA)

FPHA award letter, should contain the following basic information:

  • Name of the program,
  • Date of the award,
  • Name of the beneficiary, and
  • Award amount.

Federal Veterans Affairs (VA) Veterans & Survivors Pension Benefit

Pension Grant Letter, should contain the following basic information:

  • Participant’s name
  • Address
  • A decision about the participant’s monthly entitlement amount
  • Payment start date

Qualify by income and provide one of the following as proof.

  • Prior Year’s State, Federal or Tribal Tax Return
  • Unemployment/Workers' Compensation Benefits Statement
  • Divorce Decree or Child Support Documents
  • Veterans Administration Benefits Statement
  • Current Income Statement from Employer or Paycheck Stubs
  • Retirement/Pension Benefits Statement
  • Social Security Benefits Statement

Medi-Cal / Medicaid

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

CalFresh / Food Stamps / SNAP

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Lifeline Program

Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.