What is Lifeline Phone Service?
Lifeline Puerto Rico is a government benefit that provides free cell phone service* for millions of eligible customers.
You may qualify for Lifeline if you receive assistance from:
Lifeline Puerto Rico is a government benefit that provides free cell phone service* for millions of eligible customers.
You may qualify for Lifeline if you receive assistance from:
You may also qualify if your total household income meets the Federal Poverty Guidelines.
SNAP / FOOD STAMPS
MEDICAID
SUPPLEMENTAL SECURITY INCOME (SSI)
If your household’s income is at or below 135% of the federal poverty level, you may be eligible for the federal Lifeline Subsidy. Customers who want to be considered for the program must present written documentation and fill out the Household Worksheet (Form 5631).
Note that some restrictions apply:
The Affordable Connectivity Program (ACP) is a government benefit program that provides discounts on monthly broadband Internet access service. Eligible consumers can receive upgraded plans that include additional free data every month!
The Affordable Connectivity Program (ACP) offers a discount on internet service and linked devices to qualified low-income households. The ACP is an FCC benefit service that helps families and the community afford the internet for employment, school, medical care, and more. By completing a few questions and providing your eligibility paperwork, qualifying homes can connect to the internet. You or anybody in your household, including a child or dependent, must fulfill the income-based or program-based qualifying standards to obtain a free smartphone and free monthly phone service. Each family is only eligible for one monthly service discount and one device discount under the Affordable Connectivity Program.
The FCC’s national guidelines safeguard beneficiaries of the Affordable Connectivity Program aim is to:
The enTouch Wireless Lifeline and ACP plan now offers FREE UNLIMITED Talk & Text + 5.6GB Data!*
What You Need
How It Works
How It Works
†INTERNATIONAL CALLING IS LIMITED to unlimited landline and cellular calling to certain countries. Please see the full Terms of Service for additional information.
*Offer subject to eligibility for the Affordable Connectivity Program (ACP) and Lifeline. Offer may vary by location and ACP Terms & Conditions apply.
You may qualify for Lifeline and ACP by participating in select government assistance programs or meeting income guidelines.
SNAP / FOOD STAMPS
MEDICAID
SUPPLEMENTAL SECURITY INCOME (SSI)
VETERANS PENSION AND SURVIVORS BENEFIT
FEDERAL PUBLIC HOUSING ASSISTANCE (FPHA)
You may qualify for Lifeline benefits if your total household income meets the poverty guidelines for your state.
Persons in Household | Income |
---|---|
1 member | $19,683 |
2 members | $26,622 |
3 members | $33,561 |
4 members | $40,500 |
5 members | $47,439 |
Each additional member | $6,939 |
*Based on 135% of the 2023 Federal Poverty Guidelines.
Source: U.S. Federal Poverty Guidelines Used to Determine Financial Eligibility for Certain Federal Programs, U.S. Department of Health & Human Services, January 19, 2023. If you provide documentation that does not cover a full year (such as current paycheck stubs), you must submit three (3) consecutive months’ worth of the same type of document from the previous twelve months. NOTE: All new applicants will need to submit proof of government assistance in order to complete enrollment. There are several easy methods to submit proof eligibility; you will be able to select what method is best for you later in the signup process.
I only have good things to say about enTouch. I’ve referred several friends because enrolling is easy and I got my free phone service quickly!
This program is great! I needed help getting a new phone service so I signed up with entouch. This is FREE so take advantage!!!
Great product. Can’t beat free phone service and customer service is as good if not better than most companies
You deserve the best wireless service and the most from your benefits! That is what we are committed to delivering to you!
Eligible new Puerto Rico customers can get 100% FREE Unlimited Talk and Text plus FREE 5.6GB Data!* Our plans now also offer FREE international calling!†
*Offer subject to eligibility for the Affordable Connectivity Program (ACP) and Lifeline. Offer may vary by location and ACP Terms & Conditions apply. GSM coverage required. Data is 3G/4G/LTE based on network availability and device capability. For more information, view our Open Internet Policy.
†INTERNATIONAL CALLING IS LIMITED to unlimited landline and cellular calling to certain countries. Please see the full Terms of Service for additional information.
For all available Lifeline plans please visit: www.entouchwireless.com/lifeline-plans
For customer support, dial 611 on your Lifeline phone (Monday – Friday: 12am – 12pm AT). If you have unresolved issues after contacting enTouch Wireless Customer Support, you may contact:
Public Service Office:
PO Box 190870
San Juan, PR 00919-0870
Independent Office of Consumer Protection Agency (OIPC)
OIPC educates, guides, assists, and represents the consumers of telecommunication services in Puerto Rico. If you have any situation with a telecommunications provider, you can contact the OIPC:
Independent Office of Consumer Protection
500 Ave. Roberto H. Todd
San Juan, PR 00907-3941
Puerto Rico Telecommunications Bureau (NET)
If you do not agree with the determination or the result of the company’s investigation, or if the company failed to comply with any of the terms provided by law/regulation, you may file a review before the Telecommunications Bureau within a term of up to thirty (30) days from the final determination of the company.
Complaints Division, NET
500 Ave. Roberto H. Todd
Santurce, PR 00907-3941
Dial 611 on your Lifeline phone (Monday – Friday: 12am – 12pm AT)
*All forms of ID must be valid and used before expiration date.
Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:
OR
Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:
Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:
OR
Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:
Approval Letter or Benefit Statement issued by the SSA or on SSA letterhead.
FPHA award letter should contain the following basic information:
Pension Grant Letter should contain the following basic information:
Qualify by income and provide one of the following as proof.
Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:
OR
Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:
Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:
OR
Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:
Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.
Notice of Action (award letter) acknowledging eligibility for FDPIR benefits;
OR
FDPIR participation documents(e.g., a benefit card or copy of a benefit card);
TANF Award letter, should contain the following basic information:
Head Start Award letter, should contain the following basic information:
BIA Award letter, should contain the following basic information: