What is Lifeline Phone Service?

Lifeline Puerto Rico is a government benefit that provides free cell phone service* for millions of eligible customers.

You may qualify for Lifeline if you receive assistance from:

  • SNAP / Food Stamps
  • Medicaid
  • Supplemental Security Income (SSI)
  • Other government programs

You may also qualify if your total household income meets the Federal Poverty Guidelines.

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SNAP / FOOD STAMPS

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MEDICAID

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SUPPLEMENTAL SECURITY INCOME (SSI)

If your household’s income is at or below 135% of the federal poverty level, you may be eligible for the federal Lifeline Subsidy. Customers who want to be considered for the program must present written documentation and fill out the Household Worksheet (Form 5631).

Note that some restrictions apply:

  • The Lifeline Puerto Rico service is limited to one per household.
  • A household receiving Lifeline PR services is recognized as any single individual or group of individuals who reside at the same address and share income and costs.
  • When enrolling for a free government phone, Puerto Rico households are forbidden from deriving benefits from more than one provider. For example, if your family receives wireless phones (San Juan services or services in the surrounding areas), that household would not be permitted to receive the Lifeline discount on your home service.
  • The infringement of the one-per-household restriction violates the Federal Communications Commission’s (FCC’s) guidelines, and the subscriber will be removed from the program.
  • Subscribers cannot transfer their Lifeline Puerto Rico benefit to anybody else.
  • Lifeline Puerto Rico is a government benefit; providing misleading or intentionally false statements can result in penalties, de-enrollment, or exclusion from the program.

What is the Affordable Connectivity Program (ACP)?

The Affordable Connectivity Program (ACP) is a government benefit program that provides discounts on monthly broadband Internet access service. Eligible consumers can receive upgraded plans that include additional free data every month!

The Affordable Connectivity Program (ACP) offers a discount on internet service and linked devices to qualified low-income households. The ACP is an FCC benefit service that helps families and the community afford the internet for employment, school, medical care, and more. By completing a few questions and providing your eligibility paperwork, qualifying homes can connect to the internet. You or anybody in your household, including a child or dependent, must fulfill the income-based or program-based qualifying standards to obtain a free smartphone and free monthly phone service. Each family is only eligible for one monthly service discount and one device discount under the Affordable Connectivity Program.

The FCC’s national guidelines safeguard beneficiaries of the Affordable Connectivity Program aim is to:

  • Provide consumers with the ability to select the service plan that best matches their needs (even one they may currently be on).
  • Guarantee that consumers, regardless of their credit situation, have access to sponsored internet services.
  • Prohibit providers from rejecting customers with past due payments or previous delinquency from the program.
  • Prevent consumers from being coerced into higher-cost or lower-quality plans to get the ACP.
  • Ensure that early termination fees are not imposed on customers.
  • Lower the risk of bill shock or other financial damages
  • Allow ACP beneficiaries to change providers.
  • Create a separate FCC complaint mechanism for ACP issues.

The enTouch Wireless Lifeline and ACP plan now offers FREE UNLIMITED Talk & Text + 5.6GB Data!*

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Get FREE Unlimited Talk, Text, & 5.6GB Data!*

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Claim Your FREE Government Phone Service

FREE Monthly Talk, Text, & Data!*

What You Need

How It Works

  • Submit an online application for Lifeline + ACP Combo Plan
  • Receive and activate your FREE enTouch Wireless SIM card
  • Enjoy FREE Talk, Text, and Data!*

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  • What You Need

    How It Works

    • Submit an online application for Lifeline + ACP Combo Plan
    • Receive and activate your FREE enTouch Wireless SIM card
    • Enjoy FREE Talk, Text, and Data!*

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†INTERNATIONAL CALLING IS LIMITED to unlimited landline and cellular calling to certain countries. Please see the full Terms of Service for additional information.
*Offer subject to eligibility for the Affordable Connectivity Program (ACP) and Lifeline. Offer may vary by location and ACP Terms & Conditions apply.

Do I Qualify for FREE Government Phone Service?*

You may qualify for Lifeline and ACP by participating in select government assistance programs or meeting income guidelines.

QUALIFY BY PROGRAM

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 SNAP / FOOD STAMPS

WHAT DO I NEED?

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MEDICAID

WHAT DO I NEED?

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SUPPLEMENTAL SECURITY INCOME (SSI)

WHAT DO I NEED?

VETERANS PENSION AND SURVIVORS BENEFIT

WHAT DO I NEED?

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FEDERAL PUBLIC HOUSING ASSISTANCE (FPHA)

WHAT DO I NEED?

You may qualify for Lifeline benefits if your total household income meets the poverty guidelines for your state.

Qualify by Income in Puerto Rico

Persons in Household Income
1 member $19,683
2 members $26,622
3 members $33,561
4 members $40,500
5 members $47,439
Each additional member $6,939

*Based on 135% of the 2023 Federal Poverty Guidelines.

DO I QUALIFY?

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Source: U.S. Federal Poverty Guidelines Used to Determine Financial Eligibility for Certain Federal Programs, U.S. Department of Health & Human Services, January 19, 2023. If you provide documentation that does not cover a full year (such as current paycheck stubs), you must submit three (3) consecutive months’ worth of the same type of document from the previous twelve months. NOTE: All new applicants will need to submit proof of government assistance in order to complete enrollment. There are several easy methods to submit proof eligibility; you will be able to select what method is best for you later in the signup process.

FREE Unlimited Talk & Text + 5.6GB Data!*

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Join The Thousands of Happy enTouch Wireless Customers

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I only have good things to say about enTouch. I’ve referred several friends because enrolling is easy and I got my free phone service quickly!

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This program is great! I needed help getting a new phone service so I signed up with entouch. This is FREE so take advantage!!!

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Great product. Can’t beat free phone service and customer service is as good if not better than most companies

Join the enTouch Wireless family!

You deserve the best wireless service and the most from your benefits! That is what we are committed to delivering to you!

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For A Limited Time Only

FREE 5.6GB Data* + FREE International Calling†

Eligible new Puerto Rico customers can get 100% FREE Unlimited Talk and Text plus FREE 5.6GB Data!* Our plans now also offer FREE international calling!†

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*Offer subject to eligibility for the Affordable Connectivity Program (ACP) and Lifeline. Offer may vary by location and ACP Terms & Conditions apply. GSM coverage required. Data is 3G/4G/LTE based on network availability and device capability. For more information, view our Open Internet Policy.
†INTERNATIONAL CALLING IS LIMITED to unlimited landline and cellular calling to certain countries. Please see the full Terms of Service for additional information.

For all available Lifeline plans please visit: www.entouchwireless.com/lifeline-plans

Lifeline + ACP

$0
$0
  • 5.6GB DATA*
  • UNLIMITED TEXT*
  • UNLIMITED TALK*
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Lifeline/ACP Support in Puerto Rico

For customer support, dial 611 on your Lifeline phone (Monday – Friday: 12am – 12pm AT). If you have unresolved issues after contacting enTouch Wireless Customer Support, you may contact:

Public Service Office:
PO Box 190870
San Juan, PR 00919-0870

Independent Office of Consumer Protection Agency (OIPC)
OIPC educates, guides, assists, and represents the consumers of telecommunication services in Puerto Rico. If you have any situation with a telecommunications provider, you can contact the OIPC:

Independent Office of Consumer Protection
500 Ave. Roberto H. Todd
San Juan, PR 00907-3941

  • Email: info@oipc.pr.gov
  • Phone: 787.523.6292
  • In Person: From Tuesday to Friday from 7:30 a.m. to 4:00 p.m.
    268 Ave. Munoz Rivera, Suite 702
    Edif. World Plaza, San Juan, PR 00918-1925

Puerto Rico Telecommunications Bureau (NET)
If you do not agree with the determination or the result of the company’s investigation, or if the company failed to comply with any of the terms provided by law/regulation, you may file a review before the Telecommunications Bureau within a term of up to thirty (30) days from the final determination of the company.

Complaints Division, NET
500 Ave. Roberto H. Todd
Santurce, PR 00907-3941

enTouch Wireless Customer Support

Dial 611 on your Lifeline phone (Monday – Friday: 12am – 12pm AT)

  ID Guidelines

  • U.S. Driver License
  • Certificate of U.S. Citizenship
  • Certificate of Naturalization or Citizenship
  • U.S. Passport/U.S. Territory Passport
  • Foreign Passport
  • U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID
  • U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel)
  • Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve)
  • Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID
  • Northern Mariana Card
  • Permanent Resident Card
  • Permanent Resident Alien Card
  • Permanent Resident Re-Entry Permit
  • Temporary Resident Identification Card
  • Employment Authorization Card
  • Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions)

 

*All forms of ID must be valid and used before expiration date.

SNAP / Food Stamps / CalFresh

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Medicaid / Medi-Cal

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Supplemental Security Income (SSI)

Approval Letter or Benefit Statement issued by the SSA or on SSA letterhead.

  • Consumer’s name
  • Date
  • Eligibility Date
  • Claim number OR Other consumer identification number
  • Payment amount

Federal Public Housing Assistance (FPHA)

FPHA award letter should contain the following basic information:

  • Name of the program,
  • Date of the award,
  • Name of the beneficiary, and
  • Award amount.

Federal Veterans Affairs (VA) Veterans Pension and Survivors Benefit

Pension Grant Letter should contain the following basic information:

  • Participant’s name
  • Address
  • A decision about the participant’s monthly entitlement amount
  • Payment start date

Qualify by income and provide one of the following as proof.

  • Prior Year’s State, Federal or Tribal Tax Return
  • Unemployment/Workers' Compensation Benefits Statement
  • Divorce Decree or Child Support Documents
  • Veterans Administration Benefits Statement
  • Current Income Statement from Employer or Paycheck Stubs
  • Retirement/Pension Benefits Statement
  • Social Security Benefits Statement

Medi-Cal / Medicaid

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

CalFresh / Food Stamps / SNAP

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Lifeline Program

Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.

 

Food Distribution Program on Indian Reservations (FDPIR)

Notice of Action (award letter) acknowledging eligibility for FDPIR benefits;

  • Name of the beneficiary;
  • The beginning and ending dates of the award or certification period; and
  • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

OR

FDPIR participation documents(e.g., a benefit card or copy of a benefit card);

  • Name of the beneficiary
  • The beginning and ending dates of the award or certification period; and
  • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

Tribally-Administered Temporary Assistance to Needy Families (TANF)

TANF Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Tribal Head Start

Head Start Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Bureau of Indian Affairs General Assistance (BIA)

BIA Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

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  Eligibility Documents

  • Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program.
  • Notice letter of participation in a qualifying state, federal or Tribal Program.
  • Program participation documents.
  • Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program.
  • Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits)
  • Copy of last year's State or Federal income tax return.
  • 3 consecutive months' worth of your most current pay stubs.
  • Social Security benefits statement. Veterans Administration benefits statement.
  • Retirement/Pension benefits statement.
  • Divorce decree or child support document.
  • Unemployment/Workers' Compensation benefits statement.