What is Lifeline Phone Service?
Lifeline Puerto Rico is a government benefit that provides free cell phone service* for millions of eligible customers.
You may qualify for Lifeline if you receive assistance from:
- SNAP / Food Stamps
- Medicaid
- Supplemental Security Income (SSI)
- Other government programs
You may also qualify if your total household income meets the Federal Poverty Guidelines.
SNAP / FOOD STAMPS
MEDICAID
SUPPLEMENTAL SECURITY INCOME (SSI)
If your household’s income is at or below 135% of the federal poverty level, you may be eligible for the federal Lifeline Subsidy. Customers who want to be considered for the program must present written documentation and fill out the Household Worksheet (Form 5631).
Note that some restrictions apply:
- The Lifeline Puerto Rico service is limited to one per household.
- A household receiving Lifeline PR services is recognized as any single individual or group of individuals who reside at the same address and share income and costs.
- When enrolling for a free government phone, Puerto Rico households are forbidden from deriving benefits from more than one provider. For example, if your family receives wireless phones (San Juan services or services in the surrounding areas), that household would not be permitted to receive the Lifeline discount on your home service.
- The infringement of the one-per-household restriction violates the Federal Communications Commission’s (FCC’s) guidelines, and the subscriber will be removed from the program.
- Subscribers cannot transfer their Lifeline Puerto Rico benefit to anybody else.
- Lifeline Puerto Rico is a government benefit; providing misleading or intentionally false statements can result in penalties, de-enrollment, or exclusion from the program.
Get FREE Talk & Text + 4.5GB Data!*
Claim Your FREE Government Phone Service
FREE Monthly Talk, Text, & Data!*
What You Need
- Proof of qualification by program or income
- An unlocked or T-Mobile compatible device
How It Works
- Submit an online application for Lifeline Plan
- Receive and activate your FREE enTouch Wireless SIM card
- Enjoy FREE Talk, Text, and Data!*
Do I Qualify for FREE Government Phone Service?*
You may qualify for Lifeline by participating in select government assistance programs or meeting income guidelines.
QUALIFY BY PROGRAM
SNAP / FOOD STAMPS
MEDICAID
SUPPLEMENTAL SECURITY INCOME (SSI)
VETERANS PENSION AND SURVIVORS BENEFIT
FEDERAL PUBLIC HOUSING ASSISTANCE (FPHA)
You may qualify for Lifeline benefits if your total household income meets the poverty guidelines for your state.
Qualify by Income in Puerto Rico
| Persons in Household | Income |
|---|---|
| 1 member | $21,546 |
| 2 members | $29,214 |
| 3 members | $36,882 |
| 4 members | $44,550 |
| 5 members | $52,218 |
| For each add’l person, add | $7,668 |
*Based on 135% of the 2026 Federal Poverty Guidelines.
Source: U.S. Federal Poverty Guidelines Used to Determine Financial Eligibility for Certain Federal Programs, U.S. Department of Health & Human Services, 2026. If you provide documentation that does not cover a full year (such as current paycheck stubs), you must submit three (3) consecutive months’ worth of the same type of document from the previous twelve months. NOTE: All new applicants will need to submit proof of government assistance in order to complete enrollment. There are several easy methods to submit proof eligibility; you will be able to select what method is best for you later in the signup process.
FREE Monthly Talk, Text, and Data!*
Join The Thousands of Happy enTouch Wireless Customers
I only have good things to say about enTouch. I’ve referred several friends because enrolling is easy and I got my free phone service quickly!
This program is great! I needed help getting a new phone service so I signed up with entouch. This is FREE so take advantage!!!
Great product. Can’t beat free phone service and customer service is as good if not better than most companies
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You deserve the best wireless service and the most from your benefits! That is what we are committed to delivering to you!
enTouch Wireless Customer Support
Dial 611 on your Lifeline phone (Monday – Friday: 12am – 12pm AT)
Lifeline Support in Puerto Rico
enTouch Wireless operates on a prepaid platform and does not issue bills to our customers. However, if enTouch Wireless provides services for which a bill is distributed to our customers in the future, please note the following.
RIGHT TO DISPUTE YOUR BILL
In accordance with Act 296-1996 and Act 33-1985, any customer has the right to file a claim or objection regarding all or part of their bill; customers have a period of up to twenty (20) days after the bill is sent. First, customers must file a claim or object to enTouch Wireless by calling 866-488-8719 or writing to enTouch Customer Support, 2711 Lyndon B. Johnson Fwy, Suite 1065, Dallas TX 75234. Additionally, you may visit the website at https://entouchwireless.com/states/puerto-rico-lifeline-free-phone-service/. Failure to make a payment or to have objected within the 20-day period may result in enTouch Wireless suspending, disconnecting, and terminating services. Objecting to a charge does not relieve you from paying the undisputed charges.
PUERTO RICO TELECOMMUNICATIONS OFFICE (NET)
If, after contacting enTouch Wireless customer service, you do NOT agree with the outcome of the claim regarding the prepaid services you purchased from enTouch Wireless, you may request a review from the Puerto Rico Telecommunications Bureau (NET) within a term of thirty (30) calendar days, counted from the day you purchased the prepaid services or from the notification of the claim result; by calling 1 (866) 578-5500 / 787-722-8606 / 787-756-0804. You can also send an email to: querellasnet@jrsp.pr.gov, send a letter to: NET Complaints Division, 500 Ave. Roberto H. Todd (Pda. 18, Santurce), San Juan, PR 00907-3941, or personally visit the NET offices located at 500 Ave. Roberto H. Todd, Pda. 18, Santurce.
enTouch Wireless opera en una plataforma de prepago y no emite facturas a nuestros clientes. No obstante, si enTouch Wireless proporcionase servicios por los cuales se distribuye una factura a nuestros clientes en el futuro, tenga en cuenta lo siguiente.
DERECHO A OBJETAR SU FACTURA
De conformidad con la Ley 296-1996 y la Ley 33-1985, cualquier cliente tiene derecho a presentar una reclamación u objeción sobre la totalidad o parte de la factura; los clientes tienen un plazo de hasta veinte (20) días luego del envío de la factura. Primero, los clientes deben reclamar u objetar a enTouch Wireless llamando al 866488-8719 o escribiendo a enTouch Customer Support, 2711 Lyndon B. Johnson Fwy, Suite 1065, Dallas TX 75234. Además, visitando el sitio web en https://entouchwireless.com/states/puerto-rico-lifeline-free-phone-service/. De no efectuar el pago o no haber objetado dentro del plazo de 20 días, enTouch Wireless puede suspender, desconectar y dar de baja los servicios. La objeción de un cargo no lo releva del pago de los cargos no objetados.
OFICINA DE TELECOMUNICACIONES DE PUERTO RICO (NET)
Si luego de contactar a servicio al cliente de enTouch Wireless, usted NO está de acuerdo con el resultado de la reclamación con respecto a los servicios de prepago que compró de enTouch Wireless, podrá solicitar una revisión al Negociado de Telecomunicaciones de Puerto Rico (NET) dentro de un término de treinta (30) días calendario, contados a partir del día en que compró los servicios prepagados o de la notificación del resultado de la reclamación; llamando al 1 (866) 578-5500 / 787-7228606 / 787-756-0804. También puede enviar un email a: querellasnet@jrsp.pr.gov o puede enviar una carta a: División de Querellas del NET, 500 Ave. Roberto H. Todd (Pda. 18, Santurce), San Juan, PR 00907-3941 o visitar personalmente las oficinas de NET ubicadas en el 500 de la Ave. Roberto H. Todd, Pda. 18, Santurce.
