Terms of Service - Entouch Wireless

Effective as of 06/08/2022 until replaced.
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Thank you for choosing Boomerang Wireless d/b/a enTouch Wireless (“enTouch Wireless,” the “Company,” “we,” “us,” or “our”). This Agreement governs: (1) all the Services enTouch Wireless provides to you (“your,” “applicant,” “customer,” “subscriber,” or “participant,”), including Lifeline-supported and prepaid wireless talk, text, and data Services; (2) any phones, accessories, or other devices enTouch Wireless provides or sells to you or that you activate or use with our Services; and (3) your use of the Services and Devices.

The complete Agreement between you and enTouch Wireless consists of: (i) this Agreement; (ii) any terms of service associated with your selected Service Plan; (iii) the enTouch Wireless Privacy Policy, available at https://www.entouchwireless.com/privacy-policy; the enTouch Wireless Open Internet Policy, available at https://www.entouchwireless.com/internet-transparency; the enTouch Wireless Hearing Aid Compatibility Policy, available at https://www.entouchwireless.com/hearing-aid-compatibility; and any other policies or documents incorporated herein or therein by reference. The California LifeLine Program Supplemental Terms and Conditions in Section 12 of this Agreement describes additional terms and conditions that apply to California residents.

This Agreement becomes effective and legally binding on you when you accept this Agreement through any written or oral instrument and when you initiate, enroll in, subscribe to, use, or pay for the Services or Devices. We reserve the right to modify this Agreement at any time and most modifications become binding on you once posted on our website, https://www.entouchwireless.com/, which you should check regularly for updates. We may decline to provide you Services for any lawful reason. Please read this agreement carefully as it contains important information about your rights and obligations and requires the use of arbitration on an individual basis to resolve disputes, instead of jury trials or class actions.

Contents

Lifeline Program

1.1. Program Description

1.2. Application

1.3. Eligibility Requirements

1.4. Annual Recertification

1.5. Service Activation and Usage Requirements

1.6. De-enrollment

Service Plans and Allotments

2.1. General Service Plan Terms

2.2. Lifeline Service Plans

2.3. Pay-As-You-Go Service Plans

2.4. Talk, Text, and Data Allotments

2.5. Use of Talk Allotments

2.6. Use of Text and Multimedia Message Allotments

2.7. Use of Data Allotments

2.8. International Calls and Messages

2.9. Voice Call Services

Devices

3.1. Device Options

3.2. Defective Device Exchanges

3.3. Loss, Theft, Damage, or Destruction

3.4. Device Unlocking Policy

3.5. Software Updates

3.6. Device Software, Content, and Applications

Charges and Payments

4.1. Charges, Fees, and Taxes

4.2. Billing and Payment

4.3. Creditworthiness

4.4. Promotional Credits

4.5. Third-Party Purchases

Service Features, Limitations, and Notices

5.1. Account Access

5.2. Coverage

5.3. Service Availability and Quality

5.4. Service Security and Optimization & Preservation of Rights

5.5. Device Location Information

5.6. 911 and Other Emergency Services

5.7. Third-Party Content and Applications

5.8. Phone Numbers and Porting

Acceptable Use Policy
Termination, Suspension, Modification, and Limitations of Your Services
Warranties, Liabilities, and Indemnification

8.1. Warranty Disclaimer

8.2. Limitation of Liabilities

8.3. Indemnification

Dispute Resolution

9.1. Dispute Resolution by Mandatory, Bilateral, and Binding Arbitration

9.2. Governing Law, Venue and Jurisdiction, and Court Proceedings

Miscellaneous

10.1. Application of Tariffs

10.2. Modifications to this Agreement

10.3. Notices

10.4. No Third-Party Beneficiaries

10.5. Assignment

10.6. Force Majeure

10.7. Enforcement and Waiver

10.8. Survivability

10.9. Severability

10.10. Headings

10.11. Language

10.12. Integration

10.13. Order of Precedence

Customer Service Contact Information
California Lifeline Program Supplemental Terms and Conditions

12.1. Eligibility and Enrollment

12.2. General Terms and Conditions

12.3. Questions, Concerns, Comments, and Complaints

1. Lifeline Program

1.1 Program Description

enTouch Wireless provides Lifeline service, which is a government assistance program funded by the federal Universal Service Fund and administered by the Universal Service Administrative Company (“USAC”). The federal Lifeline program provides monthly discounts on talk, text, and data services to eligible consumers, which we apply to the retail rates of our Service Plans to provide free talk, text, and data allotments (“Allotments”). In some states, Lifeline service is also supported by discounts from state universal service funds, which we may use to provide additional free Allotments or other benefits. enTouch Wireless has been approved by the California Public Utilities Commission as a California LifeLine Program provider. For additional information about the California LifeLine Program, review the California LifeLine Program Supplemental Terms and Conditions (Section 12 of this Agreement). For information about our Lifeline Service Plans, review Section 2, call enTouch Wireless Customer Support at 1.866.488.8719, or visit www.enTouchwireless.com.

enTouch Wireless offers Lifeline-supported Services on a non-discriminatory basis to any consumer who: (1) completes and submits the required Lifeline application; (2) meets and maintains the eligibility requirements established in federal and state rules and regulations and our policies and terms; and (3) has a principal and permanent residential address within our approved service area. Visit https://www.entouchwireless.com/ to check whether you reside in our service area. Only eligible consumers may enroll in the Lifeline program, and documentation may be necessary to demonstrate eligibility.

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1.2 Application

To request enrollment in our Lifeline-supported Services, you must complete a Lifeline application. The application requires that you agree and declare, under penalty of perjury, that:

You meet either the program- or income-based eligibility requirements (described in Section 1.2).
You will notify us within thirty (30) days if you no longer meet program- or income-based eligibility requirements.
You know that the Lifeline benefit is limited to one per household and that your household is not receiving more than one Lifeline benefit. (A household is defined as any individual or group of individuals who live together at the same address and share income and expenses, except in certain limited circumstances. The single Lifeline benefit may be applied to wireless or landline service and may be transferred between enTouch Wireless and another Lifeline provider.)
You will notify us within thirty (30) days if your household starts receiving more than one Lifeline benefit.
You will provide us with your address change within thirty (30) days of moving.
You agree that all the information you provide on the application may be collected, used, shared, and retained by federal and state government entities, USAC, or other administrators of the Lifeline program to the extent necessary to process your application, determine initial and ongoing eligibility for Lifeline services, or administer the Lifeline services. (Failure to consent will result in denial of Lifeline services.)
The information you provide on the application is true and correct.
Willingly giving false or fraudulent information to obtain Lifeline program benefits is punishable by law and can result in fines, jail time, de-enrollment, or being barred from the program.
We may conduct checks at any time to verify your continued eligibility for receiving Lifeline support.

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1.3 Eligibility Requirements

To receive Lifeline-supported services, you must meet eligibility requirements determined by federal and state laws and regulations. Specifically, you must be at least 18 years old (unless you are an emancipated minor), must not be listed as a dependent on another person’s tax return (unless over the age of 60), and must meet program- or income-based eligibility requirements, as follows:

Program-Based Eligibility – Customers qualify for program-based eligibility if they participate in one or more of the following programs:

Programs applicable to all subscribers:
1. Supplemental Nutrition Assistance Program (SNAP)
2. Section 8 Federal Public Housing Assistance (FPHA)
3. Medicaid (not Medicare)
4. Supplemental Security Income (SSI)
5. Veterans and Survivors Pension Benefit
Additional programs applicable to subscribers residing on Tribal lands:
1. Food Distribution Program on Indian Reservations (FDPIR)
2. Bureau of Indian Affairs General Assistance (BIA)
3. Tribally-Administered Temporary Assistance for Needy Families (TANF)
4. Tribal Head Start (meeting income qualifying standards)

Income-Based Eligibility – Customers qualify for income-based eligibility if their total gross income is at or below 135% of the Federal Poverty Guidelines.

Initial eligibility is automatically determined when applicants enroll in federal and state eligibility databases, which may request qualifying documentation as evidence of an applicant’s eligibility. If your eligibility to participate in the Lifeline program changes, you agree to immediately notify enTouch Wireless by calling 1.866.488.8719. Your Lifeline eligibility is personal to you; you may not transfer your Lifeline benefit to any third party.

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1.4 Annual Recertification

Lifeline subscribers are required to recertify on an annual basis that they continue to meet eligibility requirements and other qualifications to receive Lifeline services. Recertification is conducted or facilitated by USAC or state third-party administrators. If a subscriber fails to recertify by the annual deadline, we will send a notice that the subscriber will be de-enrolled from the Lifeline program unless the subscriber recertifies within thirty (30) days. If the subscriber fails to recertify within thirty (30) days or no longer meets eligibility requirements or other qualifications, the subscriber will be de-enrolled from the Lifeline program and the phone number the subscriber was using may be assigned to another subscriber. To continue utilizing the Services, the subscriber may re-enroll in the enTouch Wireless Lifeline Program, if eligible, or purchase any of the then available prepaid plans under the applicable terms and conditions for that plan. When service is reestablished, the subscriber may be assigned a new phone number.

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1.5 Service Activation and Usage Requirements

Subscribers must personally activate their enTouch Wireless Lifeline service as described by enTouch Wireless at the time they enroll in the service. To maintain Lifeline service, FCC regulations require that, unless a subscriber has a regular billing and payment relationship with us, the subscriber must use the service at least once every 30 days. Subscribers can “use” the Services by: (1) completing an outbound call, sending a text message, or using data; (2) purchasing minutes or data from enTouch Wireless to add to the subscriber’s service plan; (3) answering an incoming call from a party other than enTouch Wireless; or (4) responding to direct contact from enTouch Wireless and confirming that the subscriber wants to continue receiving the Lifeline service. At or before thirty (30) days of non-use, enTouch Wireless will provide subscribers with notice that failure to use the Lifeline services during a fifteen (15) day notice period will result in de-enrollment. If a subscriber does not respond to the notice or use the service before the end of the notice period, we are required to and will de-enroll the subscriber from Lifeline service, which will deactivate the subscriber’s Services except calls to 911 emergency services, provided the subscriber’s Device is charged and connected to a wireless network.

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1.6 De-enrollment

enTouch Wireless will de-enroll you from its Lifeline-supported Services if you violate any Lifeline rules and for any other reason described above. Additionally, you may request to be de-enrolled for any reason and at any time by contacting enTouch Wireless Customer Support by dialing 611 from your enTouch Wireless Device or calling toll-free at 1.866.488.8719. A subscriber also may be de-enrolled at the request of a federal or state government authority.

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2. Service Plans and Allotments

2.1 General Service Plan Terms

Service Plan availability, rates, and Allotments may vary by state and are subject to change at any time. You may not be eligible for certain Service Plans or rates. Service plans support free access to caller ID, voicemail, call waiting, and 3-way calling. New subscribers select a Service Plan upon enrollment and existing subscribers can change their plan at any time by contacting Customer Support using the information in Section 11. Service Plans last for a month and automatically renew on the same day of the month when you initiated your Services. Service Plan changes are usually effective at the start of the next monthly service cycle. Service Plan purchases are non-refundable, cannot be transferred to any third party (including another enTouch Wireless account or customer), and may not be exchanged or resold. Notwithstanding the foregoing, enTouch Wireless may, from time to time, provide refunds in its sole discretion.

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2.2 Lifeline Service Plans

Eligible customers who are enrolled in the enTouch Wireless Lifeline Program can subscribe to a free or discounted Service Plan that provides specified talk, text, and data allotments. Lifeline Service Plan descriptions, including rates and associated Allotments, are available on the enTouch Wireless website at https://entouchwireless.com/lifeline-plans/. You must pay any co-pay after the Lifeline discount is applied to the retail rate of your selected Service Plan.

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2.3 Pay-As-You-Go Service Plans

Customers who are not eligible for the enTouch Wireless Lifeline Program and enTouch Wireless Lifeline customers who run out of their monthly Allotments can purchase Pay-As-You-Go Service Plans on a prepaid one-time use or recurring monthly basis. Pay-As-You-Go Service Plan descriptions, including rates and associated Allotments, are available on the enTouch Wireless website at https://www.entouchwireless.com/plans. Subscribers who purchase Pay-As-You-Go Service Plans must keep a positive balance in their prepaid account to continue using the Services. Prepaid account balances are reduced by the charges attributable to the use of the Services. You may also choose to add Pay-As-You-Go Allotments through a Pay-As-You-Go card or other commerce channel. These Allotments may be invalidated if not paid for by the retailer. enTouch Wireless may terminate service for Pay-As-You-Go Service Plan customers with notice if the customer does not purchase a Pay-As-You-Go Service Plan in a sixty (60) day period or fails to purchase a Service Plan within thirty (30) days from when the all Allotments were completely used.

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2.4 Talk, Text, and Data Allotments

If you use your full talk, text, or data allotment before the start of a new monthly cycle and do not purchase a Pay-As-You-Go Service Plan for additional Allotments, the Service associated with that Allotment will be suspended until a Pay-As-You-Go Service Plan is purchased or, for Lifeline customers, until the remainder of the monthly cycle, except that customer will still be able to contact emergency services by dialing 911 and enTouch Wireless Customer Support by dialing 611. Suspensions may occur while you are engaged in calls, text communications, or data usage, in which case, enTouch Wireless is not responsible for any costs, losses, or damages caused by such interruptions, including to reestablish communications. You are responsible for all usage of Allotments regardless of who uses or possesses your Device and regardless of whether the Device is used with your consent or knowledge.

Unused Lifeline Service Plan Allotments expire on the last day of the subscriber’s monthly cycle and will not carry over to the next monthly cycle unless specifically provided for by the Service Plan. Pay-As-You-Go Service Plan Allotments expire thirty (30) days from the date they are activated, and independently from monthly Service Plan allotments, unless otherwise noted in writing. Subscribers will not receive a refund or reimbursement for expired Allotments.

Talk, text, and data allotments have no cash value, are non-refundable, cannot be transferred to any third party (including another enTouch Wireless account or customer), and may not be exchanged, resold, redeemed, or substituted for cash, merchandise, or services. If you terminate your Services, you will forfeit and are not entitled to a full or partial refund for any unused Allotments. Notwithstanding the foregoing, enTouch Wireless may, from time to time, provide refunds in its sole discretion.

You may contact Customer Service to request your Allotment balances and the number of days remaining to use the Allotments at any time, free of charge by dialing 611 from your enTouch Wireless Device or calling 1.866.488.8719.

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2.5 Use of Talk Allotments

All incoming and outgoing voice calls on your Device, regardless of whether the call is on the networks of the wireless providers whose facilities we use to provide you the Services (“Underlying Carriers”) or roaming, use talk allotments, including calls to toll-free numbers but excluding 911 emergency calls and enTouch Wireless Customer Service calls to 611. Domestic long distance and local usage use voice allotments at the same rate. Call time is measured in one-minute increments; partial minutes of use are rounded up to the next full minute at the end of each call. enTouch Wireless does not allow free calls to other enTouch Wireless subscribers. Outgoing calls begin the moment you initiate a call and incoming calls begin the moment the signal connection from the caller is established with our facilities. Calls end after you or the other party terminates the call but not until we receive a signal that the call has disconnected. Call length information displayed on your Device may not be accurate for calculating use of voice allotments. For simultaneous calls (incoming call waiting calls and 3-ways calls), talk minutes may be deducted for each call. Call time may include ring time, incomplete calls, unanswered calls, misdialed calls, dropped calls, busy signal calls, voicemail deposit and retrieval time, and time to process call transfers. No credit or refund will be given for dropped calls. Calls that begin during one monthly cycle and end in another monthly cycle are generally deducted from talk allotments from the starting monthly cycle.

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2.6 Use of Text and Multimedia Message Allotments

Each Short Message Service (“SMS” or “text”) and Multimedia Messaging Service (“MMS” or “multimedia”) message that is sent or received on your Device is deducted from text message allotments, whether read or unread, viewed or unviewed, or solicited or unsolicited. enTouch Wireless does not allow free texts to other enTouch Wireless subscribers. Most text messages are limited to 160 characters. Multimedia messages can typically include pictures, audio clips, and more characters. Some Devices may not be able to send, receive, or access multimedia messages or certain elements of such messages. We reserve the right to change multimedia message size limits at any time without notification. There is no guarantee that messages will be received, and enTouch Wireless is not responsible for lost or misdirected messages. enTouch Wireless prohibits the use of and does not participate in Premium SMS services or campaigns. Any text messages sent to or from a “short code” using enTouch Wireless’ Services will not likely be successful. You are solely responsible for any charges incurred from messages sent to or received from Premium SMS services or campaigns.

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2.7 Use of Data Allotments

All data usage that occurs through your Device (except for data usage that occurs when your Device is connected to Wi-Fi) will be deducted from your data allotment, including all active and passive usage, regardless of who initiates the usage, and whether or not the data transmissions are successful. All data usage is calculated in full-kilobyte increments and actual usage is rounded up to the next full-kilobyte increment at the end of each data session. Data usage may occur whenever your Device is connected to the networks of our Underlying Carriers or roaming and sending, receiving, accessing, downloading, or streaming any type of content, applications, or software. Data usage may also occur from network overhead, including (i) for access, transport, and routing of data on the networks of our Underlying Carriers, (ii) from partial or interrupted downloads and resend requests, and (iii) from unsuccessful attempts to reach websites or use applications. Some applications, content, programs, and software that you download or that come pre-installed on your Device regularly send and receive data transmissions when your Device is powered on to function properly, without you affirmatively initiating transmissions and without your knowledge. Due to various factors (e.g., the specific application, network performance, etc.) data usage may vary widely, even for the same activity. Estimates of data usage (e.g., the size of downloadable files) will not necessarily be an accurate predictor of actual usage. To prevent unintended data usage, you should connect your device to Wi-Fi when available and supported by your Device or power off your Device when it is not in use.

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2.8 International Calls

EnTouch Wireless began including International Long Distance service as part of the Lifeline program offering on October 8, 2021. International Long Distance service permits enTouch Lifeline subscribers to make International Long Distance (“ILD”) calls from the United States to Canada, Mexico, the United Kingdom, India, China, Vietnam, and South Korea. The list of destination countries may change from time-to-time and we will update these Terms & Conditions when that occurs. The ILD service is available only to subscribers that enrolled in the Lifeline program with enTouch Wireless on or after December 28, 2020. The ILD service is not available to Lifeline subscribers on grandfathered plans. Voice minutes for international calls are deducted at the same rate as for domestic calls. To place an international call, you will need to dial the ILD access number and follow the instructions. When placing international calls, you may experience connection failures more frequently than during calls made within the United States. enTouch Wireless will not credit minutes for incomplete or dropped calls. International calling may not be available until the next business day after you initiate Service with enTouch Wireless or change your phone number. International calling is enabled for direct communications between 2 people; certain numbers (e.g. conference, chat lines, and premium numbers) are not supported and may be blocked. International calling does NOT include text messaging, picture messaging, or video messaging.

For all other destinations, international calling is not available with any enTouch Wireless service plan. International dialing to these destinations will be blocked during account setup, but there is no guarantee that all international calling can be blocked from your handset. If you attempt to make an unpermitted international call and are successful, we may suspend all your voice services for the remainder of the billing cycle, except for emergency calls where available. Subscribers may purchase airtime during this suspension for placing international calls.

International calling is subject to the limitations described herein. enTouch Wireless reserves the right to change the composition of its International Calling plans and offerings at any time without prior notice. enTouch Wireless reserves the right to block calls to any country or international number range without notice. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of the International Calling Limitations, Terms & Conditions or Acceptable Use Policy.

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2.9 Voice Call Services

Unless otherwise noted, enTouch Wireless provides the following voice call services:

411 Directory Assistance: Directory Assistance calls are free (there is no additional charge) but do utilize talk minute allotments.
611 Customer Support: 611 Customer Support calls from your enTouch Wireless Device do not use talk minute allotments and such calls can be made even if you have no talk minute allotment available.
711 Relay Service (California only): Through its Underlying Carriers, enTouch Wireless provides free, unlimited calls to the California Relay Service, via 711, for deaf or hearing-impaired persons or persons with speech disabilities. These calls will not utilize talk minute allotments, but the relayed call itself may utilize such allotments.
911 Emergency Service: enTouch Wireless subscribers receive free, unlimited access to 911/E-911 emergency service calls when using their enTouch Wireless Device and such calls do not utilize talk minute Allotments. In addition, 911/E-911 service is available for all activated handsets, regardless of whether a customer has available talk minutes.
N11 Numbers (California only): Public Safety N11 Numbers (211, 311, 511, 711, and 811) are supported at a local and state level and provided to subscribers at no additional charge. Calls to these numbers use talk minute allotments. California LifeLine Subscribers with unlimited talk minutes receive unlimited access to these numbers.
Operator Services. enTouch Wireless provides its Lifeline subscribers with access to operator services for its California LifeLine customers commensurate with its retail customers.
900/976 Pay-Per-Call Service Blocking: enTouch Wireless will not complete calls from your phone number to 900/976 and similar numbers for pay-per-call services.
Toll-Free Services. enTouch Wireless provides its customers with free access to 800 and 800-like toll-free services. Calls to these numbers use talk minute allotments.

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3. Devices

3.1 Device Options

Upon enrolling in enTouch Wireless’ Lifeline service, you may be eligible to receive a free or discounted Device to use with the Services from enTouch Wireless, pursuant to promotional offers, which we may modify at any time; you must pay any remaining balance. We only will provide one free Device per customer in the most recent 12-month period. Devices we provide may be refurbished or overstocked handsets. Refurbished handsets are used phones that have been data cleared, inspected, tested, and restored to full working condition at a factory or authorized service center. They may feature new housings or other new parts, or they may simply be used phones that have been tested and certified. Refurbished handsets may show minor cosmetic imperfections. Your enTouch Wireless Device can only be used with our Services and cannot be activated by or used on the network of any other wireless service provider. enTouch Wireless reserves the right to substitute or replace any Device provided by enTouch Wireless with another enTouch Wireless Device of comparable quality at any time.

Bring Your Own Device (BYOD)

If you are not eligible for a free Device, enTouch Wireless may provide you with a free SIM that you can use with a new Device you purchase from us or a Device you provide. You are responsible for ensuring your Device is unlocked, compatible with, and does not interfere with our Services or the networks of our Underlying Carriers, and complies with all applicable laws, rules, regulations, and standards. Your Device cannot be reported as lost or stolen or associated with fraudulent activity. You are responsible for the maintenance of your Device and all costs for additional hardware or software necessary to use your Device with our Services. Not all Services are available with all Devices, on all networks, or at all times, and we do not guarantee the availability of all Services on all Devices. Some functions and features referenced in the manufacturer’s manual for your Device may not be available when using your Device with enTouch Wireless’ Services, whether the Device is provided by enTouch Wireless or by you.

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3.2 Defective Device Exchanges

enTouch Wireless does not manufacture any Devices or equipment you may use with the Services, including Devices we may provide or sell to you. We are not liable for any defects, acts, or omissions of the manufacturers, including any actual or claimed losses or damages resulting from such defects, acts, or omissions. Your Device’s manufacturer may provide you with a warranty directly or that we may pass through from the manufacturer to you. You must contact the manufacturer to take advantage of any manufacturer warranty. Notwithstanding the foregoing, a defective Device provided to you at no cost shipped with such a Device may be eligible for exchange. Unless otherwise described to you when you purchase your Device, you must return defective Devices within thirty (30) days of first receiving the item to receive an exchange free of charge. Devices returned after thirty (30) days may require a replacement fee of $25.00-$99.00, depending on the Device, which must be paid by money order or credit card before the replacement will be shipped. Upon receipt, we will determine whether your Device is defective and eligible for exchange at our sole discretion. A Device will not be found to be defective if it has been subjected to abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, misuse, neglect, abuse, accident, alteration, improper installation, or other acts that may have damaged the Device and which are not the fault of enTouch Wireless, including damage caused by shipping. We will exchange a defective item with a new or refurbished item that is of the same or a comparable model, selected at our sole discretion. To request that we exchange a defective Device, please contact Customer Support by dialing 611 from your enTouch Wireless Device or calling toll-free at 1.866.488.8719 to obtain a Return Authorization and shipping instructions. You may have to ship defective items at your own expense. All items must be returned in their original package and with all original components, including, but not limited to: handset, box, charger, battery, battery cover, manuals, and accessories. Prior to returning a Device, erase all personal data and disable or remove all security features. enTouch Wireless is not responsible for any lost data or any lost or mishandled returns. If you ship a Device return, we recommend that you obtain a tracking number.

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3.3 Loss, Theft, Damage, or Destruction

Upon accepting a Device from us, all risk of loss, theft, damage, or destruction of your Device or its accessories, whether provided by us or by you, is borne by you. enTouch Wireless is not responsible for, nor will we issue refunds for any lost, stolen, damaged, or destroyed phones or accessories. You may purchase a replacement Device from enTouch Wireless at your own expense. If a Device provided by enTouch Wireless is lost, stolen, damaged, or destroyed while in transit to you and before delivery, we may replace the Device in our sole discretion. When you activate a replacement Device, any remaining Allotments associated with your monthly Service Plan are applied. If your Device is lost or stolen, you are responsible for any usage of your Allotments or charges incurred using your Device until you report the loss or theft to us by contacting enTouch Wireless Customer Support at 1.866.488.8719. Upon receiving notice of a lost or stolen Device, enTouch Wireless will take immediate steps to suspend your Services. If you do not activate a replacement Device or notify enTouch Wireless that you have found a lost or stolen Device within fourteen days (14) days, we may unsuspend your subscription to enTouch Wireless Services. You agree to cooperate and act in good faith and in a reasonable manner in connection with any investigation of the loss or theft of your Device (e.g., by providing facts, sworn statements, or other information that would help the investigation). Except as otherwise provided herein, if your Device is lost, stolen, damaged, or destroyed, you remain responsible for complying with your other obligations under this Agreement including, but not limited to, payment of any charges.

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3.4 Device Unlocking Policy

Subject to certain limitations, enTouch Wireless complies with the CTIA Consumer Code regarding the ability of our current and former subscribers and individual owners to request that we unlock eligible enTouch Wireless Devices that are locked by or at the direction of enTouch Wireless. Specifically, we adhere to the following principles:

Disclosure. enTouch Wireless has posted this clear, concise, and readily accessible policy regarding postpaid and prepaid mobile wireless Device unlocking on its website.

Prepaid Unlocking Policy. enTouch Wireless will, upon request, unlock prepaid Devices no later than one year after initial activation, for subscribers that are in full compliance with our Terms and Conditions.
Lifeline Unlocking Policy. enTouch Wireless will, upon request, unlock Devices used to access Lifeline services no later than one year after initial activation, for subscribers that are in full compliance with our Terms and Conditions.
Notice. enTouch Wireless will notify customers that their Devices are eligible for unlocking at the time when their Devices are eligible for unlocking or automatically unlock Devices remotely when Devices are eligible for unlocking, without an additional fee.
Response Time. enTouch Wireless will, within two days of receiving an unlocking request, do one of the following: (i) unlock or provide information to facilitate the unlocking of an eligible phone; (ii) initiate a request to the original equipment manufacturer to unlock a Device; (iii) explain to the requesting customer why the phone is ineligible for unlocking; or (iv) offer a reasonable explanation as to why enTouch Wireless needs more time to process the unlocking request.
Deployed Personnel Unlocking Policy. For deployed military personnel who are in full compliance with the enTouch Wireless Terms and Conditions, we will unlock Devices upon receiving a valid copy of deployment papers.

“Unlocking” refers only to the disabling of software that prevents a Device from being used on another carrier’s network, even if that network is technologically compatible. It does not guarantee that an enTouch Wireless Device will be compatible with any particular carrier’s network or that all functionality of the Device can be enabled on any other network. We may deny a Device unlocking request if a device is reported lost or stolen or is associated with fraud.

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3.5 Software Updates

enTouch Wireless may, from time-to-time remotely update or change your Device’s software, applications, or programming, including your Device’s electronic SIM card, without notice, to address security, safety, or other issues that impact our Underlying Carriers’ networks or your Device. These changes will modify your Device and may affect or erase data stored on your Device, how you have programmed your Device, or how you use your Device. enTouch Wireless is not responsible for lost data or functionality. While your Device is receiving a software update, whether by our action or yours, you may be unable to use your Device in any manner until the software update is complete, including to contact 911 or other emergency services.

3.6 Device Software, Content, and Applications

enTouch Wireless may offer software, content, and applications, which you may choose to download from enTouch Wireless or third-party sources or that may come preinstalled on your Device. These may or may not be branded as enTouch Wireless software, content, and applications. These software, content, and applications are licensed, not sold, to you by enTouch Wireless and/or its licensors/suppliers for personal, lawful, non-commercial use solely in connection with your use of your enTouch Wireless Device with our Services. You may be subject to additional license terms between you and the third-party creator or owner of such software, content, and applications. You acknowledge enTouch Wireless or its licensors/suppliers are the intended third party beneficiaries of these licenses. Your use of these software, content, and applications must comply with their intended purposes, the license, this Agreement, and all applicable laws. You may only make such copies as is reasonably necessary for your personal non-commercial use. You may not (and you agree not to enable others to) otherwise copy, decompile, reverse engineer, disassemble, reproduce, attempt to derive the source code of, decrypt, modify, defeat, or circumvent protective and other digital rights management mechanisms, combine, or create derivative works of the software, content, and applications or any portion thereof. You may not rent, lease, lend, sell, redistribute, transfer, sublicense, broadcast, or cause public performance of the software, content, and applications or any portion thereof. You agree the software, content, and applications contain proprietary information owned by enTouch Wireless, its licensors/suppliers, or the creator/owner. enTouch Wireless and its licensors/suppliers reserve the right to update, modify, delete, suspend or terminate access to, or impose limits on the use or access of the software, content, and applications at any time, without notice. Without limitation, the warranty disclaimer, limitation of liability, and indemnification provisions found in this Agreement apply to these software, content, and applications.

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4.1 Charges, Fees, and Taxes

You are responsible for paying all one-time and recurring charges that result from your commercial relationship with enTouch Wireless and from the use of our Services, whether accrued by you or by another person using your Device or Services, including, but not limited to: (i) one time or recurring Service Plan charges; (ii) Device purchase, upgrade, and replacement charges; (iii) activation, reconnection, prepayment, and other administrative or customer service charges or fees; (iv) returned and late payment charges or fees; (v) roaming, network, and other surcharges; (vi) optional feature charges, if applicable; and (vii) all required or applicable federal, state, and local taxes, surcharges, fees, and any other regulatory or governmental assessments, whether assessed directly upon you or upon enTouch Wireless and billed to you for cost recovery. We do not assess early termination fees. Taxes, fees, and surcharges may vary depending on the billing address associated with your account and may vary from month-to-month based on our or the government’s calculations. Advertised rates may not include federal, state, and local taxes, fees, surcharges, and other assessments. With the exception of taxes or other charges that are required by law, no additional surcharges are assessed on Lifeline-supported services and charges and fees associated with Lifeline-supported Services are all inclusive and fully disclosed to Lifeline applicants and subscribers.

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4.2 Billing and Payment

You will receive your bill electronically on a monthly basis, but you may request a paper bill. You are responsible for reviewing your bills to ensure that all charges are accurate. You agree to pay for all prepaid charges immediately when billed In the event you do not pay the amount due on or before the payment due date or monthly expiration date, enTouch Wireless may convert you to a Service Plan that is free after the application of all available Lifeline discounts. You must promptly notify us of any change in your billing address or payment method. By providing payment information and accepting this agreement, you authorize us or our payment service provider to charge your payment method in advance for prepaid payments to ensure that payments are received by any due date. You may cancel the automatic renewal of your Service Plan at any time. We will not, except in our sole discretion, refund, prorate, or credit any charges, fees, or taxes, including if you modify or terminate your service before or have remaining Allotments at the end of your monthly cycle. You must notify us of any dispute over a charge on your bill within 120 days of the bill date and raise the dispute in accordance with the dispute resolution process described in Section 9.

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4.3 Creditworthiness

enTouch Wireless does not condition the provision of Services on a subscriber’s credit rating, credit history, or other method of determining creditworthiness. enTouch Wireless does not provide subscriber payment history and other account billing and charge information to any credit reporting agency or industry clearinghouse. No deposits are held or required as a condition of receiving Services nor do we have any preset account spending limits.

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4.4 Promotions and Rewards

enTouch Wireless may, from time to time, provide you with promotional credits, promotional offers, or loyalty rewards (collectively, “Promotions and Rewards”). Promotional credits are typically courtesy account credits due to service issues, device issues, or customer inconveniences. Promotional offers are typically plan, device, and pricing offers that are available for a limited time or when you meet certain conditions. Loyalty rewards are typically rewards for being an enTouch Wireless customer. Promotions and Rewards are offered at the sole discretion of enTouch Wireless. Promotions and Rewards can only be claimed and redeemed by account holders and only will be associated with the account of the customer to whom it was offered. Promotions and Rewards may not be sold or transferred to another enTouch Wireless account or to any other person. Promotions and Rewards have no fixed or cash value or equivalent and may not be exchanged, transferred, resold, auctioned, traded, bartered, redeemed, or substituted for cash, merchandise, or services. If your enTouch Wireless Services are terminated for any reason, any Promotions and Rewards offered to you or associated with your account are forfeited. If you fail to make payments on your account or otherwise violate this Agreement, you may lose the ability to claim or redeem Promotions and Rewards. Promotions and Rewards are not your property and enTouch Wireless may, in its sole discretion, change, modify, discontinue, suspend, revoke, cancel, or terminate them at any time, with or without notice. Promotions and Rewards may not be available to all subscribers, in all locations, or combinable with other Promotions and Rewards. Promotions and Rewards may be subject to additional terms and conditions as described to you when offered to you.

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4.5 Third-Party Purchases

Devices associated with your Services may be used to purchase content, information, applications, and other goods and services from third parties, including in-app purchases (collectively, “Third-Party Purchases”). You are responsible for all charges resulting from Third-Party Purchases and are presumed to have provided the consent and representations required for those purchases regardless of whether the purchases were made by you or someone using a Device associated with your account, including consent for the use and disclosure of your account information to provision and bill for the purchases, consent to use location information to deliver the purchases to the Device, and representations of age for the person using the Device when a purchase is made. enTouch Wireless is not responsible for proper download, installation, functionality, or security of Third-Party Purchases.

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5. Service Features, Limitations, and Notices

5.1 Account Access

You can access your subscriber account online using the username and password you established when creating your subscriber account or by contacting enTouch Wireless Customer Support and providing necessary authentication information. You will only be able to access Customer Proprietary Network Information (“CPNI”), as defined by the Federal Communications Commission, by providing a password associated with your account. If you are not able to provide a password, enTouch Wireless can only disclose your CPNI by sending it to your address of record or by calling you at your telephone number of record. We may, but are not obligated to, allow you to authorize other individuals to access your account. If you authorize another person to access your account or provide such person with your authentication information, those individuals may be permitted to make changes to your account. You authorize us to provide information about and make changes to your account, including changes to your Service Plan and features, upon the direction of any person able to provide your authentication information. Those changes will be binding on you and enTouch Wireless takes no responsibility for those changes. To protect the security of your CPNI, your password should be unique and complex, and we recommend you change it regularly. You should not provide your account authentication information to third parties, and such information should be stored safely to prevent third-party access. If you believe your account authentication information was disclosed or accessed by an unauthorized person, we advise you to change the information immediately.

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5.2 Coverage

The availability of enTouch Wireless Services is subject to the geographic coverage area of our Underlying Carriers and their roaming partners. Only domestic U.S. coverage is available; the Company does not offer international coverage. Coverage is not available everywhere in the domestic U.S., and you will not have access to our Services outside the coverage area. A coverage map reflecting the approximate geographic coverage area of our Underlying Carriers and their roaming partners can be accessed from https://www.entouchwireless.com/plans. Areas without coverage are shown as gaps. Coverage maps are generated using generally accepted methodologies and standards but are only approximations of actual coverage. There may be locations within the estimated coverage area where actual coverage is limited and you may experience interruptions or reductions in Service quality, including due to interference from buildings and other structures, terrain, and foliage. Additionally, actual coverage at any given time may vary by Service and be affected by factors beyond our control, as described in Section 5.3. Coverage maps and any statements by us, our agents, or dealers about coverage are only intended to provide high-level estimates of our coverage area when you are using our Services outdoors under optimal conditions and do not mean that service will be available under all circumstances, at all times, or without interruption. enTouch Wireless does not guarantee or warrant the coverage of the networks of our Underlying Carriers or their roaming partners. Where there is no coverage, 911 calls may not reach public safety answering points. In such instances, subscribers should dial 911 from the nearest landline phone. The coverage map may be updated periodically and without notice to reflect the current operations of our Underlying Carriers and their roaming partners.

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5.3 Service Availability and Quality

In addition to factors that affect coverage, Service availability and quality may be subject to “Service Limitations,” such as interruptions, delays, or reductions, due to a variety of factors, including, but not limited to: weather and atmospheric conditions; obstructions; electromagnetic interference; use of the Services inside a building or moving vehicle; your geographic location relative to our coverage area; your proximity to wireless cell sites; the capacity of a cell site; the number of other customers connected to the same cell site; other network capacity limitations and congestion; the capabilities and compatibility of your device; network outages or issues on the networks of our Underlying Carriers or interconnecting carriers; and priority access by National Security and Emergency Preparedness personnel in the event of a disaster or emergency. Additional factors that may affect our Services are described in our Open Internet Policy, available at https://www.entouchwireless.com/internet-transparency, and the California LifeLine Program Supplement Terms and Conditions, at Section 12.2(18). Once identified, enTouch Wireless takes reasonable steps to attempt to remedy Service Limitations that are within its control. Service Limitations may also occur as a result of network maintenance, including equipment modifications, upgrades, relocations, repairs, or similar activities necessary or proper for network operation or improvement imposed by enTouch Wireless, its Underlying Carriers, or interconnecting carriers. enTouch Wireless will use reasonable efforts to notify you prior to the performance of such maintenance and will attempt to schedule its maintenance during non-peak hours. Service Limitations may result in dropped or blocked calls, inability to make or receive calls, inability to send or receive text messages, or inability to access the Internet and other data services. You acknowledge that the Services are provided through the nationwide wireless networks of the underlying carriers of our choosing and may be subject to the service availability and quality of our Underlying Carriers. We do not guarantee or warrant the availability or quality of the Services at any given time or geographic location, we are not liable for Service Limitations, and you are not guaranteed compensation or reimbursement for Service Limitations. Notwithstanding the foregoing, if you fail to receive a voice-grade connection at home, notify enTouch Wireless Customer Support, which will (1) promptly attempt to restore voice service, or if not possible, (2) provide telephone service using a different network carrier if offered by enTouch Wireless and if you agree to that change; or (3) allow you to discontinue service without termination fees or other penalties. Additionally, if your Services experience Service Limitations for 24 or more continuous hours by a cause within our control, we may, in our sole discretion and on a case-by-case basis, issue you a credit.

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5.4 Service Security and Optimization

enTouch Wireless or our Underlying Carriers may, but are not obligated to, take any action they deem necessary to: (1) address security threats and otherwise protect the networks, Services, systems, and equipment from harm or degradation; (2) optimize, improve, or manage the networks, Services, systems, and equipment; (3) preserve and protect their rights and interests and those of their subscribers and third parties; and (4) otherwise ensure the activities of some users do not impair the ability of enTouch Wireless or our Underlying Carriers to provide their subscribers with access to reliable Services provided at reasonable costs. Such actions may include, but are not limited to:

discontinuing, blocking, or terminating certain categories of Services;
restricting, reducing, or limiting the amount of usage of the Services;
limiting data throughput speeds or quantities;
reducing the size of data transfers;
limiting, disabling, or preventing access to particular features;
blocking, limiting, or disconnecting access to individual phone numbers or certain categories of phone numbers (e.g., 976, 900), countries, destinations, or providers;
limiting the provision of Services at certain times or in certain areas, including due to changes in coverage of our Underlying Carriers or changes in roaming agreements;
filtering or blocking certain calls, texts, and data transmissions sent through the network, including spam, unlawful and unwanted telemarketing calls and messages, and malware, which we do not guarantee;
blocking calls to you at your request or to other called parties at their request;
blocking or otherwise preventing access to third party services or other premium services, features, or content that would generate additional fees or charges billed to enTouch Wireless, either directly or through your account as a result of your use of or access to the service, feature, or content;
blocking hacking and other attempts for unauthorized access; and
blocking or terminating usage that is indicative of uses prohibited by the Acceptable Use Policy (Section 6), including uses that result in abnormally long calls, high costs, or high usage.

Some of these actions may interrupt or prevent legitimate communications and usage, including by resulting in dropped or blocked calls, inability to make or receive calls, inability to send or receive text messages, or inability to access the Internet and other data services. For additional information about network security practices for our data Service, please review our Open Internet Policy at https://www.entouchwireless.com/internet-transparency.

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5.5 Device Location Information

Your Device may be location enabled, which means the location of your Device can be determined using Global Positioning Satellite (“GPS”), wireless network location information, or other location technology when your device is turned on. Your location information may be used by us, our Underlying Carriers, or third-party services, as described in our Privacy Policy, available at https://www.entouchwireless.com/privacy-policy. Additionally, your location information may be used by 911 and other emergency services, as described in Section 5.6. Your location information may be unavailable if your Device is unable to acquire satellite signals and network coverage, which may prevent you, us, and other services from accessing your location. Satellite signals and network coverage may be unavailable due to a variety of factors beyond our control, as described in Sections 5.2 and 5.3. We do not warrant or guarantee that location-based services will be available at any specific time or geographic location. You may be able to configure the settings on your Device or in third-party services to restrict or disable the sharing of your location information. It is your responsibility to notify individuals who may use your Device that it may be location enabled.

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5.6 911 and Other Emergency Services

Your Device’s location information may be used to assist emergency services in finding you, but you should always be prepared to provide both your location information and phone number when contacting 911 or other emergency services. Wireless devices may not always be able to provider 911 dispatchers with your exact location or other information when you make an emergency call. Even when location information is transmitted from your Device to a dispatcher, the information may not be accurate. If you attempt to make an emergency call from your Device in an area where there is no wireless coverage, your call may not go through, in which case, you should try calling again from the nearest landline phone. enTouch Wireless does not guarantee that your location information will be transmitted to emergency dispatchers or that any location information that is transmitted will be accurate. Nor does enTouch Wireless guarantee that you will be able to contact emergency services in areas where there is limited or no coverage.

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5.7 Third-Party Content and Applications

Devices may be used to access and disseminate third-party “Content and Applications” through the Services. Some Content and Applications may: (i) harm your Device or its software; (ii) infringe on the rights of others; (iii) be unreliable, inaccurate, or incomplete; (iv) be offensive, indecent, or objectionable; or (v) be unsuitable for minors. When you access, download, install, or use Content and Applications, you may voluntarily or involuntarily provide information to third-party Content and Application providers. You are solely responsible for evaluating the Content and Applications accessed while using the Device and Services. By allowing a minor to use the Device and Services, you are consenting to the minor being able to access any Content and Applications available through the Services and provide information to the Content and Application providers. enTouch Wireless does not control and is not responsible for the Content and Applications accessed or disseminated using the Device or Services. We may, but do not have the obligation to, monitor, review, and restrict or refuse to transmit certain Content and Applications. enTouch Wireless is not a publisher of third-party Content and Applications. When you access, download, install, or use Content and Applications, you are subject to the terms and conditions and privacy policies of those Content and Applications. You may review our Privacy Policy, at https://www.entouchwireless.com/privacy-policy, to learn how you may provide information to Content and Applications. For assistance with third-party Content and Applications, contact the third-party developers or owners directly.

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5.8 Phone Numbers and Porting

You must accept the phone number we assign to you at the time you subscribe to enTouch Wireless Services. We reserve the right to change your mobile phone number at any time, without notice. Except for any legal right you may have to transfer (“port”) your phone number to or from another carrier, you have no and cannot gain any proprietary ownership or other rights to any phone number we assign to you, your Device, or your account. We do not guarantee that numbers ported to or from enTouch Wireless will be successful.

To request to port a phone number to or from enTouch Wireless, contact Customer Service. When you port a number to enTouch Wireless, you are responsible for all charges billed or incurred from your prior carrier; enTouch Wireless will not reimburse you for these charges. Due to compatibility issues, you may be required to purchase or obtain a new device to use our Services after you port a number to enTouch Wireless, and you may be without Services until the new device is configured. If you authorize another carrier to port a number from enTouch Wireless, we will consider that a request by you to terminate all of your Services with us that are associated with that number and the termination will occur on the date the number is ported. We reserve the right, prior to honoring the port request, to collect any balance owed by you to us. If your Services are terminated for any reason and you do not port your number to another provider, we may reassign the phone number you were using to another subscriber without notice. You will not be able to transfer any unused talk, text, or data allotments on your enTouch Wireless account to your new provider and after the porting is completed, you will no longer be able to use our Services with that number. Under no circumstance will we refund you for any Allotments or account payments if you port out your number. If you port your phone number to or from enTouch Wireless, some Services, such as 911 location services, may not be immediately available through enTouch Wireless or the other carrier while the port is being processed.

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6. Acceptable Use Policy

You are only permitted to use enTouch Wireless’ Devices and Services for lawful, personal, and non-commercial uses. Subject to those limitations, voice and text service is solely for live dialogue between, and initiated by, individuals while data services are provided only for uses such as web surfing, sending and receiving email, using messaging services for live dialogue between, and initiated by, individuals, sharing photographs, non-continuous streaming of videos, downloading files, online gaming, and use of applications.

Prohibited uses include those that are unlawful, harmful, or otherwise impact our ability or the ability of our Underlying Carriers to provide the Services to our or their subscribers. You are responsible for all activity through your Device and Services, including any conduct by others, and are liable to enTouch Wireless for any prohibited uses or damages resulting from prohibited activities or uses that occur using your Device or Services. Prohibited uses include, but are not limited to:

Infringement: Infringing or otherwise violating any intellectual property rights or other proprietary rights including, without limitation, material protected by copyright, trademark, patent, trade secret, or other intellectual property right, which may result from the unauthorized copying, distribution, posting, editing, or modifying of pictures, logos, software, articles, musical works, and videos.
Unlawful, Offensive, and Harmful Conduct or Content: Engaging in conduct or dissemination of content that is unlawful, libelous, slanderous, defamatory, obscene, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory, inciting unlawful or violent acts, or otherwise objectionable. Without limiting the foregoing, you may not access or use our Devices or Services in any manner for the transmission or dissemination of images containing child pornography. We reserve the right to remove or delete any content you have disseminated using our Services that, in our sole discretion, have determined violates this Agreement or is otherwise objectionable.
Fraudulent Conduct: Engaging in any fraudulent activity, including, but not limited to: (1) conducting fraudulent business operations and practices; (2) offering or disseminating fraudulent goods, services, schemes, or promotions (e.g., make-money-fast schemes, chain letters, and pyramid schemes); and (3) individual or business representation as an authorized third-party affiliation or agent for a business entity without the business’ prior consent.
Falsification/Impersonation: Using the Device or Services to impersonate any person or entity; falsely state, mask, or otherwise misrepresent yourself or your affiliation with any person or entity; or create a false identity for the purpose of misleading others. Without limiting the foregoing, you may not use invalid or forged headers, invalid or non-existent domain names, false date or time stamps, false originating e-mail addresses or other identifiers, or other means of deceptive addressing.
Commercial, Unsolicited, and Spam Communications: Using the Services to distribute, publish, send, or engage in: (i) commercial, marketing, advertising, or promotional communications or solicitations to any person without the person’s consent; (ii) spam, chain mail, bulk messages, automatically generated messages, numerous copies of the same or substantially similar messages, empty messages, or messages that contain no substantive content; and (iii) telemarketing, autodialed, or prerecorded communications. This includes using our mail servers or another site’s mail server to relay messages without the express permission of the account holder or the site.
Violation of Third-Party Policies: Violating the rules, regulations, or policies that apply to any third-party network, server, computer database, website, or application you access.
Excessive Utilization of the Services: Engaging in excessive use of the Services relative to typical usage by other enTouch Wireless customers on similar service plans, including making or receiving an abnormally high number of calls, sending or receiving an unusually high number of messages, repeatedly placing calls of unusually long duration, or consuming a disproportionate amount of available network resources. Such activities suggest the Services are being used other than for personal, non-commercial use in violation of this Agreement and may impair or degrade use of the Services by other customers.
Uses Causing Excessive Utilization of the Services: Continuous, unattended, or excessive streaming, downloading, or uploading of videos, music, or other files; transmission of broadcasts or recorded material; using applications that automatically consume unreasonable amounts of network resources, are designed for unattended use, operate as automatic data feeds, constitute automated machine-to-machine connections, or are used in a way that degrades network capacity or functionality; using the Services in connection with server devices or to operate a hosting service; using the Services as the functional equivalent of a private or dedicated access line or an access point for intra-company private branch exchange services; maintaining open lines of communication for extended periods of time (e.g., baby monitoring or other monitoring services); and placing or receiving an abnormally high number of calls or repeatedly placing or receiving calls which result in abnormally long call lengths or high costs, including operating a dispatch service, excessive use of multi-party calling features or separate calls that are not bridged together, and excessive use of single party or multi-party chat line services.
Traffic Pumping/Access Stimulation: Using the network for any and all activities that are designed to generate traffic to increase the intercarrier compensation billed to enTouch Wireless, including to dial telephone numbers associated with free conference calls, free chat lines, or similar services that are used for traffic pumping/access stimulation.
Unauthorized Information Collection: Using our Services for unauthorized information collection, including, but not limited to: phishing, spidering, harvesting, or any other unauthorized collection of e-mail addresses, screen names, or other identifiers of others, using software (including “spyware”) designed to facilitate such activity; or conducting commercial research or commercial data collection, including collecting responses from unsolicited messages.
Malicious Software: Distributing, publishing, or posting content that is malicious software (i.e., malware) into the network or through the Services, including, without limitation, viruses, Trojan horses, worms, time bombs, zombies, cancelbots, or any other computer programming routines that may damage, interfere with, secretly intercept or seize any system, program, data, or personal information.
Hacking: Without the express prior authorization of the owner of any data, systems, or networks, accessing or using such data, systems, or networks, including attempting to gain unauthorized access to, alter, or destroy any information that relates to any enTouch Wireless subscriber or other end-user and attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures.
Interception: Monitoring data or traffic on any system or network without the express prior authorization of the owner of the system or network.
Intentional Interference: Interfering with service to any user, host, or network including, without limitation, denial-of-service attacks, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, and broadcast attacks.
Device Modifications: Unlocking, re-flashing, rooting, tampering with, altering, or otherwise modifying your enTouch Wireless Device or its software without authorization.
SIM Card Modifications: Without authorization, removing the SIM card or altering, bypassing, copying, deactivating, reverse-engineering, or otherwise circumventing or reproducing the stored encoded information stored or the encryption mechanisms of the SIM card.
Signal Enhancements: Installing, deploying, or using any regeneration equipment or similar mechanism (e.g., a repeater or signal booster) to originate, amplify, enhance, retransmit, or regenerate a transmitted radiofrequency signal, unless authorized by enTouch Wireless.
Tethering: Tethering your Device to another device, computer, modem, or other equipment, except as required by federal or state law or regulation, or as expressly described to you in writing.
Miscellaneous: Reselling or leasing the Services; using the Service for commercial activities; using the Services for pager or voicemail retrieval service; engaging in any other conduct that could or does harm or adversely affect our other subscribers, employees, business, reputation, network, property, Services, operations, or any other person; or assisting, facilitating, or allowing anyone else to do or attempt to do any of the above activities.

This Acceptable Use Policy, including the prohibited uses, applies to use of the Services with unlimited talk, text, and data Allotments. If you use unlimited Allotments for anything other than personal, non-commercial use or engaging in any other unauthorized, excessive, or abusive use, including uses prohibited by this Acceptable Use Policy, we may, at our sole discretion, terminate, suspend, modify, or limit your Services, as discussed in Section 7.

You agree that a violation of this the Acceptable Use Policy harms enTouch Wireless, which cannot be fully redressed by money damages, and that we shall be entitled to immediate injunctive relief in addition to all other remedies available without the requirement to post a bond. If you want to report any violations of this Acceptable Use Policy, please contact enTouch Wireless Customer Support by dialing 611 from your enTouch Wireless Device or calling toll-free at 1.866.488.8719.

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7. Termination, Suspension, Modification, and Limitations of Your Services

Either party may terminate the Services, which will terminate this Agreement, at any time on advance notice to the other party with or without cause. Under FCC rules, enTouch Wireless must terminate your Lifeline service, upon notice to you, if we have a reasonable belief that you no longer qualify for Lifeline, if you fail to timely recertify, or if you fail to use your device for thirty (30) consecutive days. Additionally, enTouch Wireless may, at any time, with or without prior notice, and at our sole discretion, terminate, suspend, modify, or limit your Services if:

we know or suspect you or someone using your Device or Services violated or attempted to violate this Agreement, including the Acceptable Use Policy in Section 6, or any other enTouch Wireless policies or terms and conditions;
we know or suspect you used or attempted to use false or fraudulent means to obtain our Services, including Lifeline services;
we know or suspect you violated or attempted to violate any applicable laws or regulations, including Lifeline laws or regulations;
we know or suspect that you have committed a criminal or harmful act against enTouch Wireless or any of our employees or agents;
we know or suspect you are using our Services for fraudulent purposes;
we know or suspect you have engaged in improper, illegal, or unauthorized use of your enTouch Wireless Device;
your payment is returned unpaid, you fail to make all required payments when due, any payment is past due, or we reasonably believe there has been fraudulent payment activity in connection with your Services;
you provide inaccurate or misleading credit information, your credit has deteriorated, you become insolvent or bankrupt, or we otherwise believe that there is a risk of non-payment;
your actions expose enTouch Wireless to sanctions, prosecution, civil action, or other liability;
your actions cause harm or interfere with the integrity, security, or normal operations of our network or that of our Underlying Carriers;
your actions interfere with another subscriber’s ability to use the Services;
your actions otherwise present an imminent risk of harm to enTouch Wireless or its subscribers.
we discover you are not competent or capable of contracting for goods and services or ineligible to receive Lifeline services;
you threaten, harass, abuse, offend, or use vulgar, derogatory, or inappropriate language toward our employees, agents, or any person whom you contact using our Services or your Device;
we are ordered to do so by any federal or state government entity with authority to do so;
a condition immediately dangerous or hazardous to life, physical safety, or property exists;
we cease to provide Services in your area; or
for any other operational or governmental reason.

We may terminate or suspend talk, text, and data Services individually or collectively. Limitations of your Services may include any method discussed in Section 7. We may modify your Services by changing your Service Plan or features. We are not liable for any harms that may result from termination, suspension, modification, and limitations of your Services, and you will not receive a refund or credit from enTouch Wireless for any unused or unusable talk, text, and data allotments as a result of such termination, suspension, modifications, and limitations.

You can request that we terminate your Services by contacting Customer Support by dialing 611 from your enTouch Wireless Device or calling toll-free at 1.866.488.8719. We do not require you to enter into a service contract and therefore do not charge termination fees or penalties.

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8. Warranties, Liabilities, and Indemnification

8.1 Warranty Disclaimer

enTouch Wireless makes no representations or warranties, express or implied, including without limitation, any implied warranty of merchantability, suitability, non-infringement, fitness for a particular purpose, or performance to you or any other person or entity in connection with, arising out of, or relating to the Services or Devices, to the fullest extent permitted by law. We do not authorize anyone to make warranties on our behalf. We do not guarantee uninterrupted or error-free Services, wireless coverage, or particular service speeds or quality of service. We also do not guarantee that your communications will be private or secure; it is illegal for unauthorized people to intercept your communications, but such interceptions can occur. You should implement appropriate safeguards to secure your Device and any other equipment you may use with the Services. We do not manufacture any Devices or equipment that are used with our Services and are not responsible for any defects, acts, or omissions of the manufacturers, including any warranty, patent, or licensing obligations. Notwithstanding the foregoing, the manufacturer of your Device may provide you with a warranty.

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8.2 Limitation of Liabilities

To the fullest extent permitted by law, you agree that enTouch Wireless and all parents, subsidiaries, affiliates and their past, present, and future officers, directors, employees, agents, representatives, partners, licensors, successors, and assigns shall not be liable, whether or not due to our or their negligence, for any:

act, omission, or error by you or a third party, including third-party service providers or vendors;
charges for any products or services provided by third parties and accessed through or for use with our Services;
claims against you by third parties;
mistake, omission, interruption, outage, error, failure, delay, defect, or limitation in the provision of Services;
deficiencies or problems with a Device or network coverage (e.g., dropped, blocked, interrupted Services, etc.);
damage, injury, or loss caused by or arising out of your use of the Services, including traffic or other accidents and health-related risks or issues, or our suspension or termination of the Services;
damage, injury, or loss caused by any interruption, failure, or delay in accessing or attempting to access emergency services from a Device or using the Services, including 911 services;
interrupted, failed, or inaccurate location services;
quality, appropriateness, accuracy, or suitability of any content, information, or applications you may access while using the Service;
information or communications that are blocked by a spam filter or that we otherwise restrict or block consistent with this Agreement;
damage, harm, or loss that may result from your communications being intercepted;
unauthorized access to your account caused by your actions or that circumvent our reasonable security measures;
unauthorized access to your Device;
changes in operation, equipment, or technology that cause your Device or software to be rendered obsolete or require modification;
damage to or loss of any information or data stored on your Device or any other equipment you use with the Services (including when we service your Device);
loss or disclosure of sensitive information you transmit when using the Services (including any damage, loss, harm, or disclosure that results from malware); or
default, delay, damage, or harm due to factors beyond our control (i.e., force majeure events, as described in Section 10.7.

To the fullest extent permitted law, enTouch Wireless shall not be liable for any indirect, special, punitive, incidental, exemplary, or consequential losses or damages you or any third party may suffer by use of or inability to use your Device or the Services, including loss of business or goodwill, loss of revenue or profits, property damage, costs for replacing products and services, or claims of personal injuries. To the fullest extent permitted by law, our liability for monetary damages for any claims you may have against us shall not exceed the total amount of charges paid for the applicable products or services. The above limitations of liability will apply regardless of the theory of liability, including fraud, misrepresentation, breach of contract, personal injury, negligence, or product liability.

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8.3 Indemnification

To the fullest extent permitted by law, you agree to defend, release, indemnify, and hold harmless enTouch Wireless and parents, subsidiaries, affiliates and their past, present, and future officers, directors, employees, agents, representatives, partners, licensors, successors, and assigns from and against any and all losses, claims, liabilities, injuries, costs, penalties, damages, settlements, and expenses (including taxes, fees, fines, penalties, interest, expenses, and attorneys’ fees) arising out of or relating to, directly or indirectly, your or any other person’s use of a Device or the Services, whether based in contract or tort (including strict liability) and regardless of the form of action; your acts or omissions, including your breach or violation of this Agreement, other enTouch Wireless policies, or any applicable statutes, ordinances, laws or regulations of any federal, state, or local authority; and claims arising in whole or in part from the alleged negligence of enTouch Wireless. If we reasonably determine that a claim might adversely affect enTouch Wireless, you will use counsel reasonably satisfactory to us to defend each claim, you will not consent to the entry of a judgment or settle a claim without our prior written consent, and we may take control of the defense at our expense (and without limiting your indemnification obligations). This obligation shall survive termination of your Services with enTouch Wireless.

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9.1 Dispute Resolution by Mandatory, Individual, and Binding Arbitration

PLEASE READ THIS CAREFULLY. IT AFFECTS YOUR RIGHTS.

Summary:

Most subscriber concerns can be resolved quickly and to the subscriber’s satisfaction by contacting enTouch Wireless Customer Support by dialing 611 from your enTouch Wireless Device or calling toll-free at 1.866.488.8719. In the unlikely event that the Customer Support is unable to resolve a complaint you may have to your satisfaction (or if enTouch Wireless has not been able to resolve a Dispute it has with you after attempting to do so informally), we each agree to resolve those Disputes through binding arbitration or small claims court, instead of courts of general jurisdiction. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award any relief that would be available in a court, including injunctive or declaratory relief and attorneys’ fees. Any arbitration under this Agreement will take place on an individual basis; class arbitrations and class actions are not permitted. Each party will bear the cost of preparing and prosecuting its case. enTouch Wireless will be responsible for all costs of arbitration for non-frivolous claims that do not exceed $25,000, so long as you follow the notice procedures set forth in Section 9.1(C). Moreover, you are entitled to recover attorneys’ fees from enTouch Wireless to the same extent as you would be in court.

Notwithstanding the foregoing, you maintain your right to file a complaint with the Federal Communications Commission (FCC), your state’s Public Service Commission, or any other federal or state government that may, if permitted by law, seek relief against us on your behalf. State Public Service Commission information for states where enTouch operates is as follows:

Arkansas Corporation Commission

1000 Center Street
Little Rock, Arkansas 72201-4314

P.O. Box 400
Little Rock, Arkansas 72203-0400

Phone: 501.682.1718

Arkansas Toll Free: 1.800.482.1164

Email: Consumer Services Contact Form
(For Questions or Complaints about Utility Services)

Arizona Corporation Commission

Phoenix Office:
1200 W. Washington St.
Phoenix, AZ 85007

Within Metro Phoenix: 602.542.4251

Phoenix Toll Free: 1.800.222.7000

Web: Click Here

Tucson Office:
400 W. Congress St
Suite 218
Tucson, AZ 85701

Within Metro Tucson: 520.628.6550

Tucson Toll Free: 1.800.535.0148

Web: Click Here

California Public Utilities Commission

Consumer Affairs Branch
505 Van Ness Avenue, Room 2003
San Francisco, CA 94102

Toll Free: 1.800.649.7570 (8:30 AM to 4:30 PM, Monday through Friday)

California Relay Service: 711

California Relay Service Provider: use on of the toll-free language-specific numbers below to be routed to the California Relay Service Provider.

Type of Call	Language	Toll-free 800 Number
TTY/VCO/HCO to Voice	English Spanish	1-800-735-2929 1-800-855-3000
Voice to TTY/VCO/HCO	English Spanish	1-800-735-2922 1-800-855-3000
From or to Speech-to-Speech	English Spanish	1-800-854-7784

Web: Click Here

Colorado Public Utilities Commission

Consumer Affairs
1560 Broadway
Suite 250
Denver, CO 80202

Phone: 303.894.2070

Toll Free: 800.456.0858

Fax: 303.894.2532

Email: dora_puc_complaints@state.co.us

Web: Colorado PUC Consumer Assistance

Georgia Public Service Commission

Consumer Affairs Unit
244 Washington St. SW
Atlanta, GA 30334-9052

Metro Atlanta: 404.656.4501

Toll Free in Georgia (outside Metro Atlanta): 800.282.5813

Fax: 404.656.2341

Email: gapsc@psc.state.ga.us

Web: Click Here

Indiana Utility Regulatory Commission

Consumer Affairs Division
PNC Center, Suite 1500 East
101 W. Washington Street
Indianapolis, IN 46204

Toll Free in Indiana: 800.851.4628

Phone: 317.232.2712

Web: Click Here

Kansas Corporation Commission

Office of Public Affairs & Consumer Protection
1500 SW Arrowhead Rd.
Topeka, KS 66604

In Topeka: 785.271.3140

Toll Free: 800.662.0027

Hearing or Speech Impaired at TDD Kansas Relay Center: 800.766.3777

Web: Click Here

Minnesota Public Utilities Commission

121 7th Place E.
Suite 350
Saint Paul, MN 55101-2147

Consumer Assistance: 651.296.0406

Administration: 651.296.7124

Toll Free: 800.657.3780

Fax: 651.297.7073

Web: Click Here

Mississippi Public Service Commission

P.O. Box 1174
Jackson, MS 39215-1174

Phone: 601.961.5469

Web: Click Here

Nevada Public Utilities Commission

1150 E. William St.
Carson City, NV 89701-3109

Phone: 775.684.6101

Fax: 775.684.6110

Web: Click Here

Oklahoma Corporation Commission

P.O. Box 52000
Oklahoma City, OK 73152-2000

Phone: 405.521.2331

Toll Free in Oklahoma: 1.800.522.8154

Oregon Public Utility Commission

Consumer Services Section
P.O. Box 1088
Salem, OR 97308-1088

Toll Free in Oregon: 1.800.522.2404

TTY: 1.800.648.3458

Web: Click Here

Pennsylvania Public Utilities Commission

Bureau of Consumer Services
PO Box 3265,
Harrisburg, PA 17105-3265

Local: 1.717.783.1740

Toll Free: 1.800.692.7380

Web: Click Here

Puerto Rico Telecommunications Regulatory Board

You also have the right to seek review before the Telecommunications Regulatory Board of Puerto Rico. Their contact information is below.

Public Service Office
PO Box 190870,
San Juan, PR 00919-0870

Phone: 787.756.1919

Web: Click Here

Rhode Island Public Utilities Commission

89 Jefferson Blvd.
Warwick, RI 02888

Phone: 401.941.4500

Fax: 401.941.8827

Web: Click Here

Washington State Office of the Attorney General

Consumer Protection
800 5th Ave.
Suite 2000
Seattle, WA 98104-3188

Phone: 206.464.6684

Toll Free in Washington: 800.551.4636

Washington State Relay Service for the Hearing Impaired: 800.833.6388

Web: Click Here

Wyoming Public Service Commission

2515 Warren Ave.
Suite 300
Cheyenne, WY 82002

Phone: 307.777.7427

Fax: 307.777.5700

Web: Click Here

Arbitration Agreement.

Mandatory, Individual, and Binding Arbitration. You and enTouch Wireless agree that any Dispute, as defined below, arising out of or relating in any way to your use of the Services, or to any other products or services sold or distributed by enTouch Wireless, including any Dispute or claim as to the scope or applicability of this agreement to arbitrate, shall be resolved only by final and binding, individual arbitration between You and enTouch Wireless, except that: (1) you may assert claims in small claims court on an individual basis if your claims qualify; and (2) this agreement to arbitrate does not include your or our right to seek injunctive or other equitable relief in a court of competent jurisdiction pursuant to Section 9.2, to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. The Federal Arbitration Act, 9 U.S.C. § 1, et seq., and federal arbitration law apply to this Agreement and govern all questions as to whether a Dispute is subject to arbitration.
Any arbitration under this Agreement will take place on an individual basis; class arbitrations and class actions are not permitted. There is no judge or jury in arbitration, and court review of an arbitration award is limited. An arbitrator, however, can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of this Agreement.Dispute. The term “Dispute” shall include any Dispute, claim, or controversy between you and enTouch Wireless, including our employees, agents, affiliates, and other representatives, regarding or relating to any aspect of your relationship with enTouch Wireless, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, negligence, or any other intentional tort), or any other legal or equitable theory. The term “Dispute” also includes, but is not limited to, any and all claims between you and enTouch Wireless in any way related to or concerning this Agreement or our Services, including, but not limited to, Devices, coverage, privacy, billing and charges, and advertising relating to telephone calls or other communications that you claim were received by you from enTouch Wireless or a party acting on enTouch Wireless’ behalf. The term “Dispute” excludes claims concerning the unauthorized resale, export, alteration, or tampering of your enTouch Wireless Device. The term “Dispute” is to be given the broadest possible meaning that will be enforced and includes Disputes that arise after the Services or this Agreement are terminated, Disputes that arose before the existence of this or any prior Agreement, and Disputes that are currently the subject of putative class action litigation in which you are not a member of a certified class.
Pre-Arbitration Dispute Notice: Before initiating an arbitration, you and enTouch Wireless each agree to first provide the other a written notice (“Notice of Dispute”), which shall contain: (a) sufficient information to identify your account, including the name of the account and mobile telephone number at issue; (b) a written description of the problem and relevant documents and supporting information; and (c) a statement of the specific relief sought. A Notice of Dispute can be (1) mailed to enTouch Wireless [Attn. Regulatory], 3030 Lyndon B Johnson Fwy, Ste 1320, Dallas, TX 75234 (the “Notice Address”), (2) emailed to support@enTouchwireless.com. enTouch Wireless will provide a Notice of Dispute to you via the mailing address, email address, or phone number associated with your enTouch Wireless account. If you and enTouch Wireless are unable to reach an agreement to resolve the Dispute within 60 days after the notice is received, you or enTouch Wireless may commence an arbitration proceeding. The 60-day pre-arbitration notice period begins to run only after a complete notice is received. Section 4.2 requires you to notify us of any dispute over a charge on your bill within 120 days of the bill date. Moreover, unless prohibited by law, you must commence any legal action (by filing a lawsuit in small claims court or by filing a demand for arbitration), within two years of the date of the event or facts giving rise to the Dispute or you waive the right to pursue that claim. This contractual limitations period is tolled during the pre-arbitration notice period. You agree to pay the full amount reflected on any account statement, even while a Dispute is being resolved.
Arbitration Process and Procedure.
1. All Disputes shall be determined by binding arbitration (1) administered by the American Arbitration Association (“AAA”), pursuant to the then-current AAA Consumer Arbitration Rules (the “AAA Rules”), and as modified by this agreement to arbitrate; (2) conducted by a single, neutral arbitrator; and (3)conducted telephonically, unless an in-person hearing is agreed to by you and enTouch Wireless, which, in such case, shall take place in Dallas, TX, or near the county in which you reside, as determined by the Arbitrator. To the extent that this agreement to arbitrate conflicts with the AAA Rules, the AAA Rules in that regard will apply.
2. Disputes may also be referred to another arbitration organization if you and enTouch Wireless agree in writing, or to an arbitrator appointed pursuant to Section 5 of the Federal Arbitration Act (9 U.S.C. § 1, et seq.).
3. We each agree that any Dispute resolution proceedings will be conducted only on an individual basis and not in a class, collective, consolidated or representative action.
4. You understand and agree that by entering into this agreement, you and enTouch Wireless are each waiving the right to a trial by jury and the right to participate in a class action for any Dispute covered by this agreement.
5. The AAA Rules are available on its website at https://adr.org/sites/default/files/Consumer_Rules_Web_1.pdf. Notwithstanding any AAA Rules to the contrary or any other provision in the arbitration rules chosen, by agreement, to govern, you and enTouch Wireless each agree that all issues regarding the Dispute are delegated to the arbitrator to decide, except that the arbitrator is bound by and cannot modify the terms of this Agreement and a court (and not the arbitrator) shall decide any disagreements regarding the scope and enforceability of this agreement to arbitrate.
6. To commence an arbitration, a Demand for Arbitration is required to be executed and served on enTouch Wireless. Service of the Demand for Arbitration on enTouch Wireless can be mailed to the Notice Address pursuant to the instructions provided by AAA to submit a Dispute for arbitration. Service of the Demand for Arbitration on you will be sent to you via the mailing address or email address associated with your enTouch Wireless account. Further instructions on submitting a Demand for Arbitration can be found at https://adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf.
WAIVER OF CLASS OR CONSOLIDATED ACTIONS. You and enTouch Wireless agree to resolve any Disputes in an individual capacity, and not on behalf of, or as part of, any purported class, collective, consolidated, or representative proceeding, including, without limitation, as a representative member of a class or in a private attorney general capacity. Further, unless both you and enTouch Wireless expressly agree otherwise, the arbitrator may not consolidate more than one person’s claim and cannot preside over any class, consolidated, collective, or representative proceeding.
Arbitrator Selection. Arbitration will be conducted by one neutral arbitrator selected with the participation and involvement of both enTouch Wireless and you pursuant to the AAA Rules.
Arbitrator Award. An arbitrator’s award will consist of a written statement of the disposition of each Dispute and a concise written statement of the essential findings and conclusion on which the award is based. Except where prohibited by law, you and enTouch Wireless agree that no arbitrator has the authority to award punitive damages or any other damages not measured by the prevailing party’s actual damages. The arbitrator’s decision and award are final and binding, subject only to the limited court review permitted under the Federal Arbitration Act, and judgment on the award may be entered in any court of competent jurisdiction. Neither you nor enTouch Wireless shall disclose the existence, contents, or results of any arbitration, except to the extent required by law or to enforce an award.
Costs and Fees. Each party will bear the cost of preparing and prosecuting its case. Notwithstanding the foregoing, so long as you comply with the notice procedures set forth in Section 9.1(C) and fully participate in the proceeding, enTouch Wireless will reimburse you for any filing fees and be responsible for administrative and arbitrator fees for non-frivolous claims that do not exceed $25,000. If the arbitrator determines that your claim was filed for purposes of harassment or is patently frivolous, the arbitrator will require you to reimburse enTouch Wireless for any filing, administrative, or arbitrator fees.
Georgia Residents: Arbitration is the method for settling any Dispute unless otherwise agreed to by both parties. Arbitration will be held in Georgia unless otherwise agreed to by the parties.
Severability. If any part of this Arbitration Agreement is found under the law to be invalid or unenforceable, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Arbitration Agreement shall continue in full force and effect. If, however, if a court or arbitrator finds that the WAIVER OF CLASS OR CONSOLIDATED PROCEEDINGS is void or unenforceable for any reason or than an arbitration can proceed on a class basis, then the Arbitration Agreement shall be deemed null and void in its entirety.
Survivability. This Arbitration Agreement shall survive termination of this Agreement.

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9.2 Governing Law, Venue and Jurisdiction, and Court Proceedings

Except to the extent preempted by or inconsistent with applicable federal law and as otherwise described herein, this agreement is governed by the laws of the State of Iowa, without regard to choice of law principles, conflicts of laws rules, or your actual state of residence. For any claim that proceeds in court rather than in arbitration, we each waive our right to a jury trial and any claims for punitive or exemplary damages. Unless otherwise specified herein, any Disputes of a legal nature, whether a claim, complaint, arbitration demand, or otherwise that is not subject to the mandatory arbitration provision, shall be subject to the exclusive jurisdiction of the federal or state courts located within the State of Iowa.

Minnesota Residents: For Services provided pursuant to the Lifeline program, this Agreement is governed by and must be construed under federal law and the laws of the State of Minnesota, without regard to choice of law principles. All other Services are subject to the standard conditions set forth in this Section 9.3.

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10. Miscellaneous

10.1 Application of Tariffs

enTouch Wireless may elect or be required to file tariffs with the appropriate regulatory body in certain states setting forth the terms and rates for our delivery of certain Services. In the event we have filed a tariff with respect to any of the Services we provide you, the terms and rates set forth in the tariff (or any successor document in the event of de-tariffing) shall govern our delivery and your use of the Services subject to the tariff. Any such tariffs are hereby incorporated by reference and shall take precedence over any conflicting provision in this Agreement.

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10.2 Modifications to this Agreement

We may, at any time, modify any part of this Agreement; any other terms, conditions, and policies; our rates, fees, and charges; our Service Plans, features, and products; and our coverage areas, Underlying Carriers, and provisioning technology. We will provide you with advanced notice of any modifications that have a material adverse impact on you or your use of the Services (other than changes to governmental fees, proportional charges for governmental mandates, and administrative charges). We may provide you with notice of any other modifications, as described in Section 10.4 (Notices) or as otherwise required by any applicable law, regulation, or order. If any regulatory body or a court of competent jurisdiction, issues a law, regulation, rule, or order that has the effect of materially increasing the cost to provide the Services or canceling, changing, or superseding any material term or provision of this Agreement (collectively “Regulatory Requirement”), then this Agreement shall be deemed modified in such a way as is consistent with the form, intent, and purpose of the Regulatory Requirement and otherwise as is necessary to comply with the Regulatory Requirement. Material adverse modifications become effective thirty (30) days after we deliver notice to you or as otherwise specified in the notice. All other modifications become effective when posted on the enTouch Wireless website, https://www.entouchwireless.com/, or as specified in any notice. If you continue to access, use, or purchase enTouch Wireless Services on or after the effective date of such modifications, you accept those modifications. Neither the course of conduct between you and enTouch Wireless nor common trade practice will act to modify any provision of this agreement.

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10.3 Notices

We or our authorized agents may use any of the following methods to provide you with notices: correspondence to any physical address or e-mail addresses you have provided us; live or prerecorded calls, voice messages, or text messages delivered to your Device or any other phone number you have provided us; pre recorded messages when you attempt to place a call; in-app messages or push notifications; posting on our website; or by any other means enTouch Wireless deems practicable. You are responsible for updating your contact information with us when it changes. Notices are treated as delivered when you accept a call; when delivered to your voicemail service, text messaging service, email account, or Device; when posted on our website or in an application; and three (3) days after mailed to your last known billing address. Except as otherwise provided in this agreement, you must provide us notice by calling enTouch Wireless Customer Support at 1.866.488.8719.

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10.4 No Third-Party Beneficiaries

This Agreement is solely for the benefit of you, enTouch Wireless, and our parents, affiliates, subsidiaries, agents, and predecessors and successors in interest. No provision of this Agreement shall be deemed to confer on any third parties any remedy, claim, liability, reimbursement, cause of action, or other right or benefit.

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10.5 Assignment

You may not transfer or assign this Agreement or any of your rights or obligations under it, in whole or in part, by operation of law or otherwise, without our prior written consent. We may transfer or assign all or part of this Agreement, or your debts to us, without notice. Upon our transfer or assignment of this Agreement, enTouch Wireless shall be released from all liability with respect to this Agreement.

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10.6 Force Majeure

Neither party shall be liable for any default or delay in the performance of its obligations hereunder (excluding any payment obligations) if and to the extent that such default or delay arises out of causes beyond their reasonable control, including, without limitation, acts of God, including weather-related phenomenon, earthquakes, and floods; fires; acts of war or terrorism; civil disorders, including riots, rebellions, and insurrections; labor disputes, including strikes, lockouts, and work stoppages; medical emergencies, including pandemics and quarantine restrictions; network problems, including cable cuts, power outages, network failures, and computers viruses; and any other catastrophes, national emergencies, or government orders or acts. The time for any performance required hereunder shall be extended by the delay incurred as a result of such force majeure event, and if either party is unable to perform as a result of such event, it shall act with diligence to correct or mitigate such event.

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10.7 Enforcement and Waiver

enTouch Wireless has the right, but not the obligation to, monitor, investigate, restrict, enforce, bring civil litigation, press charges, or engage in any other self-help regarding any actual, attempted, or suspected violation of this Agreement. enTouch Wireless will determine, in its sole discretion, whether you violated or attempted to violate any of the provisions of this Agreement, including the Acceptable Use Policy. If we determine or suspect that you violated or attempted to violate this Agreement, we may terminate, suspend, modify, or limit your Services, as described in Section 7. Additionally, we may report actual or suspected criminal offences to appropriate law enforcement authorities. enTouch Wireless will cooperate with law enforcement investigations where criminal activity is suspected, and you agree to cooperate with any such investigations. Any waiver of or failure to enforce any provision or prohibition in this Agreement in one instance shall not be construed as a waiver of any provision or right in another instance.

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10.8 Survivability

Any rights, obligations, commitments, or provisions in this Agreement that, by their nature or context, are intended to or would logically continue to apply following termination of Services or of this Agreement survive termination of the Services and this Agreement, including, but not limited to, those relating to complaints, payment obligations, restrictions on the use of Devices, 911 and emergency communications, limitations of liability, and dispute resolution (including no class action and no jury trial).

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10.9 Severability

If any part or provision of this Agreement, including any part of its arbitration clause or Acceptable Use Policy, is deemed unlawful, void, or for any reason unenforceable by a court or agency of competent jurisdiction, that part shall be interpreted consistent with applicable laws as nearly as possible to reflect the original intentions of the parties or shall be severed from this Agreement in that jurisdiction if required and the remaining provisions of the Agreement shall remain in full force and effect.

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10.10 Headings

Section headings are for descriptive, non-interpretive purposes only.

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10.11 Language

The original version of this Agreement is in the English language. Any discrepancy or conflicts between the English version and any other language version will be resolved with reference to and by interpreting the English version.

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10.12 Integration

This Agreement and any other policies, documents, or agreements incorporated by reference herein or therein represent the complete agreement between you and enTouch Wireless. It supersedes any and all prior or other agreements, arrangements, representations, contracts, warranties, advertising, statements, offers, guarantees, assurances, and understandings relating to the subject matter of this Agreement, whether written or oral, including any other documents or statements by any sales representative, service representative, or other agent.

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10.13 Order of Precedence

Unless expressly provided otherwise, in the event of conflict among the documents comprising this Agreement, the order of priority shall be: (i) any publicly filed tariff governing the Services (or a successor document in the event of detariffing); (ii) this Agreement; and (iii) any other agreements incorporated by reference. For enTouch Wireless Lifeline subscribers, if there is a direct conflict between any general provision and provisions relating to the Lifeline services, including those specified in Section 1 (Federal Lifeline Program) and Section 12 (California LifeLine Program Supplemental Terms and Conditions), the provisions relating to the Lifeline services will prevail over general provisions, but only with respect to the direct conflict of such provisions.

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11. Customer Service Contact Information

If you have any questions, concerns, comments, or complaints regarding your Services, your bill, or this Agreement, please contact enTouch Wireless Customer Support using the following information:

Email: support@enTouchwireless.com

Phone: 1.866.488.8719 or 611 from your enTouch Wireless Device during normal business hours: Monday – Friday, 10am – 10pm CST

Mail: enTouch Wireless, 3030 Lyndon B Johnson Fwy, Ste 1320, Dallas, TX 75234

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12. California Lifeline Program Supplemental Terms and Conditions

For California Residents only: enTouch Wireless has been approved by the California Public Utilities Commission as a California LifeLine Program provider. The California Lifeline Program is administered by the California Public Utility Commission (“CPUC”) and its designee, the California Lifeline Administrator. The California LifeLine Program provides discounts on Service to eligible California households using funds from California ratepayers. These Terms and Conditions for the California LifeLine Program apply to enTouch Wireless customers who subscribe to the California LifeLine service provided by us. They are supplemental and in addition to enTouch Wireless’ generally-applicable terms and conditions of service; all applicable terms and conditions of service provided in this Agreement apply to our California LifeLine service. If there is a discrepancy between these supplemental terms and conditions and those set out in other parts of this Agreement as they pertain to enTouch Wireless’ California LifeLine Service, the supplemental terms and conditions supersede. The California LifeLine Program is subject to all applicable California and federal laws

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12.1 Eligibility and Enrollment

Eligibility. Only eligible consumers may enroll in the California Lifeline Program to receive a California Lifeline discount. Current eligibility requirements can be found online at www.cpuc.ca.gov/lifeline and www.californialifeline.com/en/eligibility_requirements.
One Per Household. The California Lifeline discount is limited to one per household, which may be applied to either landline or wireless service. A “household” is defined as any individual or group of individuals who live together at the same residential address as one economic unit. An “economic unit” is defined as “all adult individuals contributing to and sharing in the income and expenses of a household.” Households that violate this requirement will lose their discounts. Your California Lifeline discount is personal to you and cannot be transferred to any third party, including any rights or benefits received as a result of the discount. You can transfer your California LifeLine discount from one provider to another so long as your household does not have more than one California LifeLine discount. If you choose to transfer your California LifeLine discount to another provider, you may be charged the retail rates.
Deaf and Disabled Telecommunications Program Participants and Teletypewriter Users. enTouch Wireless will provide access to two California LifeLine discounted telephone lines to Deaf and Disabled Telecommunications Program participants or teletypewriter users.
30-Day Enrollment Request Waiting Period. When you submit an enrollment request to receive the California LifeLine discounts for mobile wireless service you have to wait up to thirty (30) days to submit another enrollment request. You are prohibited from having multiple enrollment requests for the California LifeLine discount for mobile wireless service pending at the same time. The 30-day waiting period ends at the earlier of: (1) the California LifeLine Administrator sends the final eligibility decision, (2) the enrollment request is canceled, or (3) the 30 days have passed since the enrollment request. After the 30-day clock stops, you may then submit another enrollment request for the California LifeLine discounts, as applicable. You can independently cancel an enrollment request by contacting the California LifeLine Administrator by phone at 877-858-7463 or going to Check Your Status at www.californialifeline.com. enTouch Wireless can also cancel enrollment requests.
Approval. enTouch Wireless will seek approval of all California Lifeline applications with the California LifeLine Administrator. While the enrollment request is pending, California LifeLine applicants will receive a Device and a complementary talk, text, and data allotment to use with the enTouch Wireless Services. When enTouch Wireless receives an approval notification and eligibility verification from the California LifeLine Administrator, it will notify the applicant of the approval and eligibility verification and initiate the LifeLine services.
Effective Date. The effective date of the California LifeLine benefits will be the later of the approval date and the service activation date. Lifeline benefits will be applied to the customer’s account on the effective date.
Denials. If an applicant for California LifeLine services is not approved by the California Lifeline Administrator, the Company will notify the applicant that he or she is ineligible for California LifeLine services and will be offered non-Lifeline services at the Company’s non-Lifeline retail rates.
Activation Charge. All enTouch Wireless California customers will be charged a $39.00 activation charge for our processing of the initial application paperwork and activation of the Device. Eligible California LifeLine subscribers may be eligible for a waiver of the activation fee, funded by the California LifeLine program and limited to no more than two wireless service activations (whether with enTouch Wireless or another wireless service provider) per household per continuous twelve-month period. Waivers can be applied when the California LifeLine participant: (i) establishes California LifeLine wireless telephone service for the first time; and (ii) switched from one California LifeLine telephone service provider, whether wireline or wireless, to a California LifeLine wireless telephone service provider. Eligibility for a waiver is subject to confirmation of eligibility by the California LifeLine program administrator. The activation charge will not be applied for Device upgrades or replacements.

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12.2 General Terms and Conditions

Service Area and Voice-Grade Connection. enTouch Wireless offers its California LifeLine customers the ability to send and receive domestic local and domestic long distance voice-grade calls within the nationwide coverage area of our Underlying Carriers at no additional per minute charge for domestic long distance calls via a wireless voice-grade connection to the public switched telephone network (“PSTN”). If, at any time, you fail to receive a voice-grade connection and you notify enTouch Wireless, we will follow the process described in Section 5.4. In the event you terminate your service because you cannot obtain voice-grade access to the PSTN, if your termination occurs within three (3) days of service activation, excluding national holidays, enTouch Wireless will provide a full refund of any applicable service connection charges and deposits. (enTouch Wireless does not collect service connection charges or deposits.)
Service Plans. enTouch Wireless will offer California LifeLine-eligible Service Plans on a pre-paid basis. enTouch Wireless will not impose credit checks nor will it require any deposits or contractual commitments. As a California Lifeline customer, you may select from among our enTouch Wireless California LifeLine service plans based upon your expected usage per month. Pay-As-You-Go Service Plans with additional talk, text, and data allotments are available to supplement the California LifeLine Service Plan Allotments. Unused LifeLine Service Plan Allotments expire on the last day of your monthly cycle and will not carry over to the next monthly cycle unless specifically provided for by the Service Plan. Pay-As-You-Go Service Plan Allotments expire thirty (30) days after they are activated. You are not required to purchase a bundled Service Plan with video, data, and/or other services to receive a California LifeLine discount. However, bundled Service Plans are available and you may choose to purchase such Service Plans for an additional fee. enTouch Wireless offers at least one California LifeLine plan that meets or exceeds the California LifeLine service elements and is not bundled with video, data, or any other services. enTouch Wireless California LifeLine Service Plans are available online, at https://entouchwireless.com/lifeline-plans/.
California LifeLine Discount. enTouch Wireless will apply the applicable California LifeLine discount to each participant’s selected plan.
Non-Discrimination. enTouch Wireless will offer California Lifeline discounted services on a non-discriminatory basis to any customer residing within the service territory where the Company offers retail wireless telephone services. enTouch Wireless will only provide California LifeLine discounts to participants that are approved by the California LifeLine Administrator.
Contracts. enTouch Wireless offers its California LifeLine service on a pre-paid basis with no overage fees, and currently does not require its customers to enter into a service contract. Any required contract terms will be comparable to those offered to enTouch Wireless’ retail customers for the same service and/or device, except as needed to comply with California LifeLine rules.
Added Features and Enhanced Services. If enTouch Wireless adds features and/or enhanced services as a part of its California LifeLine offerings, the offerings will meet or exceed minimum standards set by the CPUC.
Use of Allotted Minutes. For Service Plans that do not have unlimited talk minute Allotments, enTouch Wireless will suspend a customer’s voice Service when all allotted minutes are used, except for calls to 911 emergency services and 611 customer service. For customers on Service Plans with unlimited voice minutes, enTouch Wireless reserves the right to suspend voice Service at the end of the customer’s billing cycle, after proper notice has been provided, if the customer has a high volume of talk minute usage.
Additional Voice Minutes. enTouch Wireless will allow participants to purchase additional talk minute Allotments at the lowest rate that is offered to its retail customers for comparable plans with similar services and/or features.
Form of Payment Fee. enTouch Wireless does not assess any additional fee on participants based upon the payment method participants use to pay their bills (e.g., cash, check, or some other form of payment).
Devices. enTouch Wireless will provide California participants with a new Device free of charge. enTouch Wireless otherwise will offer all Devices to participants on the same basis as the Company’s retail customers. enTouch Wireless’ free California LifeLine Devices may be refurbished. enTouch Wireless Devices are designed to be activated on the networks of our Underlying Carriers and in other coverage areas that we may make available to you. Participants that choose to switch providers may be able to use their Devices with a provider utilizing the same underlying network technology. enTouch Wireless representatives will assist you in determining your options at that time.
Refund of Service Connection Fee. enTouch Wireless California LifeLine customers can terminate their service at any time without penalty. enTouch Wireless does not charge early termination fees. If you cancel your enTouch Wireless Services within three (3) business days of activation, excluding national holidays, we will refund you in full for any service connection fees. (enTouch Wireless does not charge service connection fees or collect deposits.)
Device Returns. enTouch Wireless will not assess a restocking fee to California LifeLine participants for Devices returned within three (3) days of service activation.
Call Types. For information about the types of calls provided with the Services, please review Section 2.9 of this Agreement.
Customer Support. enTouch Wireless California LifeLine customers are provided free, unlimited access to enTouch Wireless customer service, with representatives who are fluent in the same language in which enTouch Wireless originally marketed and sold its California LifeLine service, either by dialing 611 or by dialing the toll-free enTouch Wireless customer service number. At this time, enTouch Wireless only markets and sells California LifeLine service in English and Spanish and therefore only provides English and Spanish speaking customer service representatives. Customers can call for information about California LifeLine, service activation, service termination, repair services, and billing inquiries.
Toll-Blocking and Toll-control Services. enTouch Wireless offers its California LifeLine service on a pre-paid basis, which means that customers pay for their service in advance and can use only the amount of service for which they have already paid. Additionally, enTouch Wireless provides uniform pricing for both local and domestic long-distance telephone calls. Incoming international calls are billed at the same rate as domestic calls. Outgoing international calls can be made as described in Section 2.8. The prepaid nature of the service and uniform local and long-distance pricing effectively serves as a toll-blocking service.
911 or Other Emergency Service Location Accuracy and Reliability. Public safety officials advise that when making 911 or other emergency calls, you should always be prepared to provide your location information. Unlike traditional wireline phones, several factors may affect the ability of 911 operators to identify your telephone number or the location from where you are calling, including, for example, your location when calling, whether your device is GPS-enabled, and the caliber of a local emergency provider’s equipment. In some circumstances, an emergency call may be routed to a state patrol dispatcher or alternative resource established by local emergency service providers. Enhanced 911 (“E911”), when enabled by local emergency authorities, uses GPS technology to establish a caller’s location, but is dependent on a number of factors, such as the abilities of the local emergency authorities, GPS capabilities of your handset, whether your GPS-enabled handset is turned on, and your handset’s ability to obtain a GPS satellite signal. Even when available, E911 does not always provide accurate location information. For additional 911 information, review Section 5.7.
Safety-Related Considerations with Wireless Service. Unlike traditional wireline phones, wireless Devices may be removed from the home. If a Device is the only phone in your home, residents will not have the ability to call 911 emergency services when the handset is removed from that location. Additionally, if your Device cannot acquire a signal due to poor mobile reception, you may not be able to complete 911 emergency calls. You also will not be able to contact 911 if your Device is not charged. In those instances, you should dial 911 from the nearest landline phone. Some phones have a safety feature that prevents use of the keypad after dialing 911. In such cases, you should follow voice prompts when interacting with emergency service providers employing interactive voice response systems to screen calls. For additional 911 information, review Section 5.7.
Potential Service Coverage and Service Quality Issues. Service is subject to transmission limitations caused by certain equipment and compatibility issues, as well as weather and atmospheric conditions, topography, and structures. Service can only be available when in range of a transmission source, which you should be aware of when leaving your home area. Service is dependent on radio towers which require electricity to operate. enTouch Wireless and our Underlying Carriers have backup power systems in place for systems and network components, in accordance with Federal and state requirements, but service may still be limited or unavailable in the event of a power outage if backup power is not available or is exhausted. Further, service may be temporarily refused, limited, interrupted, or curtailed due to system capacity limitations, technology migration, or limitations imposed by our Underlying Carriers, or because of equipment modifications, upgrades, repairs, relocations, or other similar activities necessary or proper for the operation or improvement of our Underlying Carriers’ wireless networks. Neither enTouch Wireless, nor its Underlying Carriers, shall have any liability for service failures, outages, or limitations of Service. For additional service coverage and service quality information, review Sections 5.2 and 5.4.
California LifeLine Participant Exemptions. The CPUC exempts California LifeLine participants from paying public purpose program surcharges, the CPUC user fee, federal excise tax, local franchise tax, and the California 911 tax associated with telephone service. enTouch Wireless will comply with this exemption. enTouch Wireless will assess taxes, surcharges, user fees, federal excise taxes, local franchise taxes, and California 911 taxes only on the amount participants pay for their Services. Additionally, this exemption does not alter the statutory requirement for all telephone corporations in California to assess, collect, and remit public purpose surcharges on revenues collected from end-users for intrastate telecommunications services that are subject to surcharge in compliance with Pub. Util. Code §§ 285 and 710.
30-Day Notice. enTouch Wireless will provide its California LifeLine participants a 30-day notice in the event it withdraws from offering LifeLine Service in California.

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12.3 Questions, Concerns, Comments, and Complaints

If You have any questions, concerns, comments, or complaints regarding enTouch Wireless’ California LifeLine services, please contact us at 1.866.488.8719. You may also contact the CPUC online at www.cpuc.ca.gov, over the phone by dialing 1-800-848-5580, or in writing to California Public Utilities Commission, 505 Van Ness Avenue, San Francisco, CA 94102.

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Términos de servicio

Términos y condiciones de enTouch Wireless para los Servicios de comunicación

En vigor a partir del 30 de Agusto de 2019 hasta su sustitución.

Gracias por elegir enTouch Wireless con el respaldo de Boomerang Wireless (en adelante “enTouch Wireless”). Estos términos y condiciones son parte de su acuerdo con enTouch Wireless para servicios móviles. Para obtener la versión más actualizada de los términos y condiciones, visite nuestro sitio web en www.enTouchwireless.com o llame a Servicio al Cliente al 1.866.488.8719. Los términos y condiciones incluidos con su teléfono móvil pueden no ser la versión más actual. Si activó Servicios móviles antes de la fecha de vigencia de estos términos y condiciones, estos términos y condiciones reemplazan y sustituyen a los términos y condiciones anteriores. Si tiene preguntas acerca de sus Servicios de enTouch Wireless, llame a Servicio al Cliente de enTouch Wireless al 1.866.488.8719 o visite nuestro sitio web en www.enTouchwireless.com.

Su acuerdo (el “Acuerdo”) con enTouch Wireless con el respaldo de Boomerang Wireless y cualquiera de sus filiales que operan bajo el nombre enTouch Wireless en la prestación de servicios de telefonía móvil (“Servicios”), consiste en estos términos y condiciones de servicio (“Términos”) . En el presente documento utilizamos las palabras “nosotros”, “nos” o “nuestro(s)” para referirnos a enTouch Wireless con el respaldo de Boomerang Wireless y sus filiales que operan bajo el nombre enTouch Wireless. Al activar los Servicios o intentar usar nuestros Servicios (entre ellos, sin limitación, el intento de hacer una llamada), usted acepta el Acuerdo.

No discriminación:

La compañía ofrece LifeLine, un programa no discriminatorio de asistencia del gobierno a cualquier consumidor que complete y envíe la solicitud obligatoria de LifeLine y documentación de apoyo que constate que 1) reúne y conserva los requisitos de elegibilidad según la definición dispuesta en la política y términos de la compañía, las reglas y reglamentos federales y estatales incluyendo la aprobación de las reglas y reglamentos del Administrador de LifeLine, cuando corresponda; y 2) que reside en el área de servicios autorizada para telefonía inalámbrica de la Compañía. enTouch Wireless ha sido aprobado por la Comisión de Servicios Públicos de California como proveedor del Programa California LifeLine. Este programa de beneficios está a disposición de los hogares de bajos ingresos elegibles de California y es financiado por el Estado de California.

Programa y servicios Lifeline:

enTouch Wireless proporciona el servicio de Lifeline, el cual es un programa de asistencia gubernamental financiado por el programa Lifeline del Fondo de Servicio Universal y administrado por la empresa Universal Service Administrative Company. Hacer deliberadamente una falsa declaración para obtener el beneficio de Lifeline puede dar lugar a multas, prisión, baja o expulsión permanente del programa. El programa está limitado a un (1) beneficio Lifeline por unidad familiar. Una unidad familiar se define, para fines del programa Lifeline, como un individuo o grupo de individuos que viven juntos en la misma dirección y comparten ingresos y gastos. La infracción del límite de uno por unidad familiar constituye una infracción de las reglas de la Comisión Federal de Comunicaciones (FCC) y tendrá como consecuencia la baja del programa. El servicio Lifeline es un beneficio no transferible y usted no puede transferir este beneficio a ninguna otra persona aunque califique para el programa Lifeline. Solo los consumidores elegibles pueden inscribirse en el programa Lifeline, y se requiere documentación para la inscripción.

Cambios al Acuerdo

enTouch Wireless puede modificar este Acuerdo en cualquier momento mediante la publicación en el sitio web del Acuerdo modificado. Todo cambio a los Términos entra en vigor en cuanto publiquemos los Términos de Servicio modificados. Si usted utiliza nuestros Servicios o nos hace cualquier pago en o después de la fecha de entrada en vigor de los cambios, usted acepta los cambios. Si no acepta los cambios, puede cancelar a los Servicios. Para efectos del presente Acuerdo, el “uso” incluye el mantenimiento del derecho de acceso al área de cobertura de enTouch Wireless al no cancelar los Servicios. Usted no puede modificar el Acuerdo.

Para calificar para inscribirse en el programa Lifeline, los solicitantes deben llenar un formulario de solicitud, proporcionar documentación que respalde que cumplen con los requisitos de elegibilidad y certificar bajo pena de perjurio que cumplirán las reglas de Lifeline. Queda a discreción exclusiva de enTouch Wireless determinar si el solicitante cumple con los requisitos para participar en el programa Lifeline, a excepción de los estados que determinen dicha elegibilidad mediante un administrador (como California) o por sí mismos (como Oregon). Los solicitantes que califiquen y se inscriban en el programa Lifeline recibirán de manera gratuita una asignación de minutos de tiempo aire, unidades o datos cada mes siempre y cuando el solicitante siga siendo elegible para el programa. Los minutos de tiempo aire, unidades o datos mensuales proporcionados en cada plan de enTouch Wireless varían de estado a estado y estarán sujetos a la opción de plan seleccionada. Puede llamar a Servicio al Cliente de enTouch Wireless al 866.488.8719 o visitar www.enTouchwireless.com para más información.

Para continuar inscrito en el programa Lifeline debe usar su teléfono como mínimo una vez cada 30 días. También debe recertificar anualmente que está calificado para continuar en el programa Lifeline según lo requiera la FCC, su comisión regulatoria u otra agencia que administre Lifeline en su estado. Además, enTouch Wireless puede requerir que recertifique la continuación de su elegibilidad para Lifeline en cualquier momento y el no hacerlo ocasionará la terminación de sus beneficios Lifeline. Debe notificar a enTouch Wireless en un plazo de 30 días si (1) deja de participar en un programa federal o estatal calificado o si el ingreso anual de su unidad familiar excede los indicadores federales de pobreza aplicables; (2) recibe más de un servicio respaldado por Lifeline; (3) otro miembro de su unidad familiar está recibiendo un beneficio de Lifeline o (4) por algún otro motivo ya no cumple con los criterios para recibir el beneficio de Lifeline. Su inscripción al programa Lifeline también podrá ser cancelada a petición de una autoridad federal y/o estatal.

A partir del 1 de diciembre del 2017 los suscriptores de Lifeline en todos los estados tendrán un plan de Lifeline que cumple con los estándares mínimos establecidos por la Comisión Federal de Comunicaciones (FCC). Los planes Lifeline proporcionan algunos datos de banda ancha, minutos de voz y mensajes de texto de forma GRATUITA. Su plan Lifeline se recargará cada mes en su fecha de aniversario mensual. Puede comprar una variedad de recargas de voz, texto o datos de banda ancha para complementar su plan Lifeline.

Requisito de uso de 30 días:

Según las nuevas reglas de Lifeline, usted deberá usar su servicio respaldado por Lifeline como mínimo una vez cada 30 días. El uso incluye: (1) realizar una llamada saliente o utilizar datos; (2) comprar minutos o datos para añadir a su plan; (3) responder una llamada entrante de alguien que no sea su operador móvil; (4) responder al contacto directo de su operador móvil y confirmar que quiere seguir recibiendo el servicio; o (5) enviar un mensaje de texto. Si detectamos 30 días sin uso, le enviaremos una notificación con un período de gracia de 15 días antes de cancelar su afiliación por falta de uso. Si no responde a la notificación, se cancelará su afiliación.

Únicamente para residentes de California:

Limitaciones de inscripción/transferencia a California LifeLine: A partir del 1 de junio del 2017 el programa LifeLine de California (California LifeLine) tiene nuevas limitaciones para los consumidores que soliciten los descuentos de California LifeLine para servicios telefónicos.

Nueva limitación #1 = Período de espera de 30 días para una petición de inscripción para los descuentos de California LifeLine para servicio de telefonía celular.

Cuando un consumidor envíe una petición de inscripción para recibir los descuentos de California LifeLine para servicios de telefonía celular, el consumidor debe esperar hasta 30 días para enviar otra petición de inscripción. Un consumidor NO PUEDE tener varias peticiones de inscripción para los descuentos de California LifeLine para servicio de telefonía celular siendo evaluadas al mismo tiempo. El período de espera de 30 días termina cuando 1) el administrador de California LifeLine envíe la decisión final de elegibilidad, 2) la petición de inscripción sea cancelada o 3) hayan pasado los 30 días a partir de la petición de inscripción, lo que ocurra primero. Luego de que hayan transcurrido los 30 días, un consumidor puede enviar otra petición de inscripción para los descuentos de California LifeLine para servicio de telefonía celular, según aplique. Un consumidor puede cancelar independientemente una petición de inscripción contactando al administrador de California LifeLine por teléfono al 877-858- 7463 o visitando Verificar estado en www.californialifeline.com La compañía de telefonía celular también podrá cancelar una petición de inscripción.

Nueva limitación #2 = Congelamiento de 60 días para los descuentos de California LifeLine (también llamado Congelamiento de transferencia de descuentos) para servicios telefónicos.

Una vez que el administrador de California LifeLine apruebe al solicitante como elegible para recibir los descuentos de California LifeLine, el participante debe conservar los descuentos de California LifeLine con la misma compañía telefónica durante 60 días. El conteo del período de 60 días comienza cuando se empiecen a aplicar los descuentos de California LifeLine. Luego de permanecer con la misma compañía telefónica por 60 días, el participante de California LifeLine podrá optar por quedarse con la misma compañía telefónica o cambiarse a una nueva compañía telefónica conservando los descuentos de California LifeLine. Este requisito indica que el participante de California LifeLine puede transferir los descuentos de California LifeLine a una compañía telefónica diferente solo una vez cada 60 días. Transferir los descuentos de California LifeLine a una compañía telefónica diferente reinicia el conteo del período de 60 días.

El participante de California LifeLine PODRÁ cancelar su servicio de telefonía o cambiar de compañía telefónica en cualquier momento. Sin embargo, si el participante de California LifeLine sigue dentro del período de 60 días y cancela el servicio de telefonía o cambia de compañía telefónica, entonces dejará de recibir los descuentos de California LifeLine.

No obstante, hay maneras de transferir los descuentos de California LifeLine a una compañía telefónica diferente más pronto, las cuales se indican a continuación:

el participante de California LifeLine se muda a una nueva dirección
la compañía telefónica ya no ofrece servicios de telefonía o no le proporciona el servicio
la compañía telefónica cobró cuotas por pago tardío mayores al gasto mensual directo del servicio telefónico
ese descubrió a la compañía telefónica infringiendo reglas del programa de California LifeLine, la Comisión de Servicios Públicos de California o la Comisión Federal de Comunicaciones y la infracción de las reglas afectó al participante de California LifeLine.

Cómo transferir los descuentos de California LifeLine antes de terminar el período de 60 días cuando la compañía telefónica no proporciona el servicio de telefonía con el descuento de California LifeLine

Algunos ejemplos que NO calificarían como una falla al proporcionar servicio de telefonía celular:

El participante de California LifeLine no está satisfecho con la(s) característica(s) del servicio, la(s) tarifa(s) del servicio o la calidad del servicio al cliente.
El participante de California LifeLine está confundido acerca de su plan de servicio telefónico.
Otra compañía de servicio de telefonía celular está ofreciendo un mejor equipo. Si el equipo funciona y el servicio de telefonía celular tiene la cobertura necesaria, un “mejor” equipo no califica como una falla en el servicio.
El participante de California LifeLine quiere que la compañía celular le proporcione una mejora en su equipo.
El participante de California LifeLine rompe o daña de cualquier forma el equipo proporcionado por la compañía celular, dejándolo inservible.
El participante de California LifeLine pierde el equipo proporcionado por la compañía celular.
El equipo proporcionado por la compañía celular fue robado.
El participante de California LifeLine no tiene el conocimiento necesario para utilizar el equipo proporcionado por la compañía celular.

Un participante de California LifeLine puede contactar al administrador de California LifeLine por teléfono al 877-858- 7463 o visitando Verificar estado en www.californialifeline.com para solicitar una excepción por falla en el servicio para el congelamiento de la transferencia del descuento. El administrador de California LifeLine determinará entonces si es apropiado iniciar el proceso de excepción. Si el administrador de California LifeLine aprueba la orden de excepción, el participante de California LifeLine puede transferir los descuentos de California LifeLine a una compañía telefónica diferente antes del término del congelamiento de la transferencia del descuento.

Un participante de California LifeLine DEBE HACER estas 4 cosas para que el administrador de California LifeLine le otorgue la orden de excepción:

darle a la compañía telefónica actual la oportunidad de solucionar la falla en el servicio
ordenar una excepción por falla en el servicio por medio de un administrador de California LifeLine
cuando caduque la oportunidad de la compañía de resolver la falla, confirmar que la falla en el servicio todavía existe; un participante de California LifeLine tiene 1 semana para enviar esta confirmación
contactar a una compañía telefónica diferente y solicitar el servicio con los descuentos de California LifeLine; la compañía telefónica deseada le enviará al administrador de California LifeLine la petición de transferencia por parte del participante de California LifeLine.

Prestación del servicio:

El hecho de que usted tenga un teléfono gratuito o teléfono digital móvil u otro equipo comprado no quiere decir que estemos obligados a prestarle Servicios. Nosotros podemos decidir no proporcionarle Servicios por cualquier razón legítima. Podemos solicitarle que nos proporcione cualquier información que razonablemente exijamos para determinar si califica o tiene derecho a los Servicios en virtud de las normas federales o las normas estatales aplicables. En algunas zonas, los servicios son administrados y prestados por afiliados independientes a nuestro proveedor de red en virtud de un contrato con enTouch Wireless. Es posible que algunos Servicios no se ofrezcan o funcionen de manera diferente en algunos mercados afiliados.

PRIVACIDAD:

enTouch Wireless trabaja con nuestros afiliados, agentes, socios de negocios conjuntos, contratistas independientes y proveedores y sus subsidiarias para procesar solicitudes y peticiones de servicios y proporcionar los servicios. Al aceptar los Términos de servicio de enTouch Wireless, usted también acepta los términos de la Política de privacidad de enTouch Wireless (“Política de privacidad”), que está disponible en https://entouchwireless.com/privacy-policy/. La Política de privacidad puede cambiar de vez en cuando, por lo que debe revisarla periódicamente. Incluye información importante acerca de los datos que recolectamos sobre usted, la forma en que utilizamos estos datos y con quién los compartimos, además de proporcionarle opciones relacionadas con la forma en que utilizamos su información. enTouch Wireless podrá proporcionar su información a autoridades policiales y agencias gubernamentales, incluyendo, entre otros datos, su nombre, información de la cuenta, historial de la cuenta u otra información. Debido a que la compañía le proporciona productos y servicios de telecomunicaciones, la compañía obtiene información acerca de la cantidad, configuración técnica, tipo, ubicación y destino de los productos y servicios de telecomunicaciones que usted utiliza, así como otra información mostrada en su recibo. Todos los datos de “Información de la red exclusiva del cliente” (CPNI) que enTouch Wireless recolecte de usted se manejarán de acuerdo con las regulaciones de la FCC y la Política de privacidad de enTouch Wireless. De acuerdo con la ley federal, usted tiene el derecho y la compañía tiene la obligación de proteger la confidencialidad de su CPNI.

Cambios al Acuerdo:

Política de uso aceptable

Uso prohibido de la red (Servicios ilimitados)

Los servicios y equipos no pueden ser utilizados para ningún propósito ilegal, fraudulento, acosador o abusivo. El servicio de enTouch Wireless es solo para uso personal. Al solicitar los Servicios, usted se compromete a que no usará los Servicios ni el equipo de ninguna manera ilegal, fraudulenta o abusiva. enTouch Wireless se reserva el derecho, sin notificación ni limitación, a limitar, denegar, cancelar, finalizar, modificar, desconectar o suspender el servicio si cualquier individuo participa en cualesquiera de los usos prohibidos de voz, texto o datos detallados más adelante o si enTouch determina, dependiendo del caso, que la acción es necesaria para proteger su red inalámbrica, negocio, equipo o servicios frente a daños o degradación que resulte de dichos usos prohibidos.

Servicios de voz y texto: enTouch Wireless proporciona sus servicios de voz y de texto exclusivamente para diálogo en vivo entre, e iniciado por, individuos para uso personal y según otras descripciones de esta política. No puede usar los Servicios de voz y de texto de enTouch Wireless para servicios de monitoreo, transmisiones de datos, transmisión de señal, transmisión de material grabado, telemercadeo, llamadas o textos colectivos o de marcación automática, otros usos comerciales u otras conexiones que no consistan en un diálogo en vivo sin interrupciones entre individuos. Este Servicio no puede ser utilizado de ninguna manera que interfiera con el uso del servicio por otro cliente de enTouch Wireless. Los niveles de servicio de otros clientes pueden verse afectados cuando los usuarios hacen cantidades considerablemente elevadas de llamadas, envían o reciben una gran cantidad de mensajes, o repetidamente hacen llamadas de duración anormalmente larga en comparación con otros clientes de enTouch Wireless. El uso de más de 3,000 unidades dentro de un período de 30 días o menos puede dar lugar a una revisión del uso de acuerdo con esta Política de uso aceptable.
Servicios de datos: Los servicios inalámbricos de enTouch Wireless se proporcionan únicamente para uso personal (es decir, no comercial), que incluye navegar en Internet, enviar y recibir mensajes de correo electrónico, fotografías y otras actividades similares de mensajería y la transmisión de videos no continúa, descarga de archivos o juegos en línea. Los servicios de datos de enTouch Wireless no pueden usarse para ninguno de los siguientes usos: (1) para generar niveles excesivos de tráfico de Internet mediante la transmisión, descarga o carga continua y desatendida de videos, música u otros archivos o para operar servicios de alojamiento incluyendo, entre otros, alojamiento para juegos; (2) para mantener conexiones de red activas y continuas a Internet, por ejemplo, a través de una cámara web o conexiones de máquina a máquina que no implican la participación activa de una persona; (3) para desestabilizar el uso del correo electrónico de otras personas usando rutinas automatizadas o manuales que incluyen, entre otras, contestadoras automáticas o cancelbots u otras rutinas similares; (4) para transmitir o facilitar cualquier publicidad no solicitada ni autorizada, telemercadeo, materiales promocionales, correo no deseado, envío masivo de correos electrónicos o comerciales o faxes no deseados; (5) para actividades que afecten de manera negativa la habilidad de otras personas que usan los recursos de enTouch Wireless u otros recursos basados en Internet incluyendo, entre otros, ataques de denegación de servicio (DoS) contra otro alojamiento de red o usuario individual; (6) para una actividad que conecte cualquier dispositivo a computadoras personales (incluyendo sin limitación, a computadoras portátiles) u otro equipo con la finalidad de transmitir datos inalámbricos por la red (a menos que el cliente esté usando un aparato de enTouch Wireless designado para dicho uso); o (7) para cualquier motivo que viole nuestra política de proporcionar servicio para uso individual.

Los usos prohibidos en esta sección también aplican a los planes ilimitados. Ilimitado no significa uso irrazonable. Si enTouch Wireless descubre que está usando una oferta del Servicio de voz o texto ilimitado para cualquiera de los usos prohibidos en esta sección, enTouch Wireless puede, a su discreción, cancelar su servicio o cambiar su plan a uno que no tenga componentes de uso ilimitado. enTouch Wireless le enviará una notificación sobre su intención de tomar cualquiera de las medidas mencionadas y le dará una oportunidad de cancelar el Acuerdo. Los planes de voz y de texto ilimitados incluyen llamadas y textos únicamente dentro de Estados Unidos.

Disponibilidad

La compañía ofrece la capacidad de enviar y recibir llamadas de calidad de voz a cualquier parte del país (locales y de larga distancia) a través de una conexión inalámbrica de calidad de voz a la red telefónica pública conmutada. Nuestros Servicios de voz proporcionan la capacidad de enviar y recibir llamadas de calidad de voz dentro del área de cobertura nacional de enTouch Wireless. Los servicios de llamadas itinerantes no están disponibles. Se cuenta con respaldo de energía para los sistemas enTouch subyacentes que apoyan el servicio inalámbrico de enTouch LifeLine, así como sistemas de respaldo de energía del operador móvil subyacente de acuerdo con los requisitos federales y estatales, pero el servicio podría estar limitado o no disponible de todas formas a causa de interrupciones de energía necesarias para la operación del equipo en las torres u otras instalaciones. La cobertura y la calidad de los Servicios puede verse afectada por condiciones dentro o fuera de nuestro control, incluidas condiciones atmosféricas, geográficas, topográficas o modificaciones a las redes realizadas por el operador móvil subyacente que ocasionen que los dispositivos o los servicios se vuelvan obsoletos.. No garantizamos que no habrá interrupciones o demoras en los Servicios. Su teléfono enTouch Wireless no aceptará los servicios de ningún proveedor de telefonía móvil que no sea enTouch Wireless.

Servicios no disponibles en el hogar

Si no recibe una conexión de calidad de voz, notifique a Servicio al Cliente de enTouch. Servicio al Cliente de enTouch 1) restaurará oportunamente el servicio de voz, o si no es posible, 2) proporcionará servicio telefónico mediante una portadora de red diferente, si enTouch cuenta con ello, y si usted está de acuerdo con ese cambio; o 3) le permitirá suspender el servicio. No aplican cargos ni sanciones por cancelación.

Número de teléfono

Nosotros asignamos los números de teléfono y otros identificadores personales relacionados con los Servicios. A menos que le proporcionemos un aviso previo por escrito, usted no tiene ningún derecho de propiedad sobre ninguno de dichos identificadores y nos reservamos el derecho de cambiarlos con previa notificación. Usted no tiene ningún derecho de propiedad sobre su número de teléfono. Puede ser cambiado o reasignado. En caso de que llegue a tener el derecho a transferir un identificador personal a un tercero para obtener alguno de los Servicios que le prestamos, nos reservamos el derecho, antes de concederle la transferencia, de cobrar una cuota por la transferencia y de cobrar cualquier cantidad de dinero adeudada por concepto de Servicios y Equipos.

Cargos

Los suscriptores calificados de Lifeline podrán recibir tiempo gratuito como parte de su servicio de enTouch Wireless. El tiempo aire gratuito y comprado se mide en “unidades” para servicios de voz y de texto. Una (1) unidad equivale a un (1) minuto y una (1) unidad equivale a un (1) de mensaje de texto. “1 unidad = 1 minuto = 1 mensaje de texto”. El tiempo aire se utiliza en incrementos de un minuto y cualquier fracción de minuto se redondea hacia arriba y se carga a la tarifa de un minuto completo; las llamadas se miden desde el momento en que la red comienza a procesar la llamada (antes de que suene el teléfono o se conteste la llamada) hasta que termine la llamada. Algunos planes de Lifeline incluyen el uso de datos gratuitos. Los datos gratuitos y comprados se miden en megabytes, cuya medida se disminuye a la tasa de contenido descargado/cargado a la red. Se puede obtener más información sobre los planes y el uso de datos llamando a Servicio al Cliente al 611.

Únicamente para residentes de California: enTouch Wireless ha sido aprobado por la Comisión de Servicios Públicos de California como proveedor del Programa California LifeLine. Este programa de beneficios está a disposición de los hogares de bajos ingresos elegibles de California y es financiado por el Estado de California. Las ofertas de enTouch para el plan de California LifeLine se enumeran al final de los Términos de Servicio.

La Compañía no diferencia entre el uso de telefonía de larga distancia nacional y el uso local; el tiempo se cuenta del mismo modo, independientemente del tipo de llamada. Usted también tiene la opción de añadir minutos a través de una tarjeta de recarga (Top Up) u otro canal de comercio. Estos minutos podrían ser invalidados si la tienda no los paga. Cualquier cantidad de minutos transferidos de una oferta de plan vence después de 60 días a partir de la fecha de emisión de los minutos.

A menos que se indique lo contrario por escrito, el servicio de minutos, unidades o datos está disponible para usarse por 30 días desde que la tarjeta de recarga (Top Up) o el producto se activa en el dispositivo. Cuando los 30 días de uso expiren, terminará el acceso a los servicios de minutos, unidades o datos, y los servicios de minutos, unidades o datos sin utilizar expirarán. No hay reembolso ni indemnización por minutos, unidades o datos que hayan expirado. Antes del envío, se activan los minutos, unidades o servicios de datos en el dispositivo. Un cliente que recibe un teléfono puede ir a ‘myaccount.entouchwireless.com’ para consultar los días restantes para usar los servicios actuales de minutos, unidades o datos.

Para la mayoría de las formas de Servicio móvil, su uso se facturará a partir del momento en que usted inicie el contacto entre su teléfono u otro dispositivo móvil, hasta que se corte la conexión con la red, independientemente de que haya podido o no conectarse con el servicio con el que intentaba conectarse, incluso aunque la conexión posteriormente se corte o se caiga. No se le cobran a su cuenta las llamadas de voz que no se completen. Se le cobran las llamadas completadas a su Número desde poco antes de que el teléfono comience a sonar hasta que cualquiera de las partes cuelgue.

A menos que se indique algo distinto, con los servicios enTouch se proporcionan los siguientes tipos de llamadas:

Asistencia del directorio 411: Las llamadas de Asistencia del directorio son gratis; no hay ningún cargo adicional. Las unidades/minutos de Asistencia del directorio se deducen de su saldo de unidades disponible.
Servicio al cliente en el 611: Los teléfonos de la Compañía pueden marcar el 611 para Servicio al Cliente, independientemente de las unidades (minutos) disponibles en su saldo de unidades. Además, no se descuentan los minutos al marcar al 611 desde su teléfono de Lifeline.
Servicio de retransmisión en el 711: (Solamente California) Para llamadas al 711, no se contarán contra los minutos del plan Lifeline las llamadas al servicio de retransmisión 711 hechas por personas sordas o con discapacidades del lenguaje, mientras que la llamada retransmitida en sí puede descontarse de los minutos del plan vigente.
(Solo California) Por medio de sus operadores móviles subyacentes, Boomerang proporcionará acceso al Servicio de Retransmisión de California para las personas sordas o con discapacidad auditiva o con discapacidades del habla. El acceso al Servicio de Retransmisión de California a las personas sordas o con discapacidad auditiva o con discapacidades del habla, como se dispone en la sección 2881 y subsiguientes del código de servicios públicos.
Servicio de emergencia en el 911: Los teléfonos de la Compañía pueden marcar el 911 para servicios de emergencia, independientemente de las unidades (minutos) disponibles en su saldo de unidades. No se descuentan los minutos al marcar al 911 desde su teléfono Lifeline. Los servicios de emergencia del 911 cumplen con los reglamentos estatales.
Números N11: (Únicamente California) Los números N11 (211, 311, 511, 711 y 811) y de Seguridad Pública, serán apoyados a nivel local y estatal. No hay ningún cargo adicional. Las unidades/minutos para llamadas a números N11 se deducen de su saldo de unidades disponible. El servicio de números N11 se facilita a los clientes de California LifeLine a través de la oferta de planes con minutos de voz ilimitados.
Servicios de operador: El acceso a los servicios de operador para los clientes de enTouch Lifeline se ofrece proporcionalmente con el de los clientes minoristas. No hay ningún cargo adicional para el acceso a Servicio al Cliente y no se descuentan unidades/minutos por las llamadas.
Servicio de pago por llamada: La Compañía no procesa llamadas desde su número a números 900, 976 y similares para servicios de pago por llamada.
Números sin costo: Las llamadas a los números sin costo son gratis; no hay ningún cargo adicional. Las unidades/minutos para llamadas a números sin costo se deducen de su saldo de unidades disponible.

No hay cargos ni sanciones por cancelación: La Compañía no requiere que usted firme un contrato de servicio, por lo que no está sujeto a cargos ni sanciones por cancelación.

Cancelación de Servicios para clientes por prepago:

enTouch Wireless podrá cancelar (desconectar) el servicio con previa notificación a un cliente por a) incumplimiento con estos Términos de servicio que es propenso a subsanarse; b) no realizar recargas en 60 días; o c) no realizar recargas en 30 días a partir de que se usen todos los minutos, unidades o datos.

Alertas de actividad y otros mensajes de texto de LifeLine

enTouch Wireless utilizará mensajes de texto para mantenerse en contacto con usted para cosas como:

Alertas de su saldo
Estado de activación
Ofertas de productos
Especiales de recarga

Cuando usted se inscribe a los Servicios de Lifeline con enTouch Wireless, se le pide que acepte (OPTAR POR RECIBIR) recibir estos mensajes. Usted también puede optar por no recibir estos mensajes. Si decide OPTAR POR NO RECIBIR mensajes de texto, entonces los únicos mensajes de texto que recibirá serán las notificaciones de Lifeline exigidas por la FCC, como el aviso de 30 días de falta de uso, los avisos de recertificación, etc. El cliente no puede optar por no recibir las notificaciones exigidas por la FCC.

Si decide OPTAR POR RECIBIR estos mensajes, la frecuencia de estos varía y los recibirá según su uso del teléfono (podrían aplicar cargos por mensajes y datos). Las Alertas de uso de llamadas salientes no disminuyen el saldo del plan del consumidor. Las Respuestas a las alertas de uso en códigos cortos no reducen el saldo del plan del consumidor. Usted debe utilizar su teléfono cada 30 días para mantener sus beneficios de Lifeline. (Ver “SERVICIOS, Servicios prepagados” para obtener más información sobre el mantenimiento de una cuenta activa.) También debe recertificar anualmente que es elegible para los servicios Lifeline.

̴Código corto 9127 desde su teléfono con el Operador móvil-2: En cualquier momento, puede suspender la recepción de alertas de actividad de enTouch Wireless Lifeline. Envíe un mensaje de texto con la palabra STOP al 9127 sobre cualquier mensaje recibido para dejar de recibir ese mensaje.

̴Códigos cortos 2560 y 2561 desde su teléfono con el Operador móvil-1: En cualquier momento, puede SUSPENDER la recepción de alertas de actividad de enTouch Wireless Lifeline. Envíe un mensaje de texto con la palabra STOP al 2560 o al 2561 sobre cualquier mensaje recibido para dejar de recibir ese mensaje.

̴Código corto 20954 desde su teléfono con el Operador móvil-3: En cualquier momento, puede SUSPENDER la recepción de alertas de actividad de enTouch Wireless Lifeline. Envíe un mensaje de texto con la palabra STOP al 20954 sobre cualquier mensaje recibido para dejar de recibir ese mensaje.

También puede llamar al 1.866.488.8719 para optar por no recibir mensajes de enTouch Wireless o enviar un mensaje de correo electrónico a support@enTouchwireless.com. El cliente no puede optar por no recibir las notificaciones exigidas por la FCC.

Para recibir AYUDA SMS marque el 611 en su teléfono o desde otro teléfono llame al 1.866.488.8719. También puede enviarnos un mensaje de correo electrónico a support@enTouchwireless.com.

Avisos

Puede obtener nuestra dirección actual para enviar un aviso por escrito llamando al Servicio al Cliente de enTouch Wireless. El aviso por escrito se considera entregado 3 días después del depósito en el correo de los EE.UU., con franqueo pagado y con la dirección apropiada. A menos que se disponga en el presente Acuerdo o en las leyes aplicables, (1) puede notificarnos llamando a Servicio al Cliente de enTouch Wireless, y (2) nosotros podemos notificarlo dejándole un mensaje en su teléfono inalámbrico enTouch, en una máquina contestadora o con su servicio de correo de voz. Las direcciones se pueden cambiar mediante previo aviso conforme a lo dispuesto en esta sección.

Teléfonos y otros equipos

Los teléfonos y otros equipos pueden proporcionársele sin costo alguno como parte de la oferta enTouch Wireless. La Política de equipo de la compañía proporciona, cuando aplique, solo un dispositivo gratuito por cliente en el período de 12 meses más reciente. Los teléfonos, los cuales son unidades reacondicionadas o sobrantes, y otros equipos, también se pueden comprar y devolver según lo previsto en los documentos de compra. No somos el fabricante de los teléfonos ni de otros equipos. Las únicas garantías de los teléfonos u otros equipos son las garantías limitadas otorgadas por los fabricantes. No asumimos ninguna responsabilidad en relación con los teléfonos ni otros equipos ni por actos u omisiones de los fabricantes.

Los teléfonos reacondicionados son teléfonos usados que han sido inspeccionados, probados y restaurados a un estado de funcionamiento pleno en una fábrica o en un centro de servicio autorizado. Pueden ser teléfonos con carcasas o piezas nuevas, o pueden ser simplemente celulares usados que han sido probados y certificados. Muchos de los teléfonos que se distribuyen son teléfonos reacondicionados que se han utilizado moderadamente. Pueden tener imperfecciones cosméticas leves o estar dentro de una carcasa nueva. El teléfono no contiene ningún dato y ha sido plenamente inspeccionado y su funcionamiento ha sido comprobado. El dispositivo y los accesorios proporcionados constan de teléfono, batería y cargador de pared.

Equipo extraviado o robado

Si se le extravía o le roban su teléfono u otro equipo, debe notificarnos llamando a Servicio al Cliente de enTouch Wireless. Usted es responsable de todos los cargos por Servicios prestados al número del equipo perdido o robado. En cuanto usted nos notifique del extravío o robo, desactivaremos los servicios de ese número. Si posteriormente recupera el equipo, podemos requerir que lo cambie por otro teléfono u otro equipo para que podamos reactivar los Servicios (en el caso de que reactivemos los Servicios), así como requerir que usted pague una cuota de reactivación o repuesto. La cuota de repuesto va de $25.00 a $99.00 dependiendo del dispositivo. Tendrá que enviarnos un giro bancario o pagar con tarjeta de crédito por adelantado para que reactivemos o le enviemos un teléfono de repuesto. Desactivaremos los Servicios a cualquier Número sin previo aviso si sospechamos cualquier uso ilegal o fraudulento del Número. Usted se compromete a cooperar razonablemente con nosotros en la investigación de uso ilícito o fraudulento.

Identificador de llamadas

El identificador de llamadas a su Número se mostrará si el teléfono recibe la información de la persona que llama.

Servicio de pago por llamada

enTouch Wireless no procesa llamadas desde su número a números 900, 976 y similares para servicios de pago por llamada.

Limitación de responsabilidad

Salvo que se disponga algo distinto en esta sección, nuestra única responsabilidad hacia usted por cualquier pérdida o daño que surja de prestar o no prestar Servicios (incluidos errores, omisiones, interrupciones, retrasos o defectos) no superará (1) en casos relacionados con una pieza específica del equipo, los Servicios prorrateados a la pieza de equipo durante el período afectado, o (2) en los casos no relacionados con una pieza específica del equipo, los Servicios prorrateados que se le prestaron durante el período afectado.

Ni nosotros ni nuestros proveedores o licenciantes asumimos responsabilidad por daño alguno que surja de o en conexión con:

cualquier acto u omisión de cualquier servicio de telecomunicaciones u otro proveedor de servicios ajeno a nosotros;
cualquier listado de directorio;
cualquier llamada desconectada o imposibilidad de hacer o recibir llamadas;
cualquier interrupción de los Servicios, incluyendo las interrupciones causadas por falla o insuficiencia de los equipos o instalaciones, limitaciones de transmisión o limitaciones de capacidad del sistema;
accidentes de tráfico o de otra naturaleza o cualquier reclamo relacionado con la salud presuntamente derivado del uso de los Servicios, teléfonos, equipos o accesorios utilizados en relación con los Servicios;
cualquier entrega de mensajes demorada o no completada;
cualquier interrupción o falla de los servicios de emergencia 911 o E911 o de la identificación del número, dirección o nombre asociado con cualquier persona que utilice su teléfono para comunicase o intentar comunicarse con los servicios de emergencia;
modificaciones o actualizaciones a las redes realizadas por el operador móvil subyacente que ocasionen que los dispositivos o los servicios se vuelvan obsoletos;
la instalación o reparación de cualquier producto o equipo por partes ajenas a nuestros empleados o agentes autorizados;
acontecimientos debidos a factores fuera de nuestro control, incluidos los actos fortuitos (incluidos, sin limitación, los fenómenos climatológicos, incendios o terremotos), guerra, disturbios, huelgas, u órdenes de la autoridad gubernamental;
cualquier acto u omisión de cualquier tercero o contratista independiente que ofrezca productos o servicios en forma conjunta con o a través de los Servicios; o
su acto u omisión negligente o intencional.
DAÑOS NO CONSECUENTES O DE OTROS TIPOS: BAJO NINGUNA CIRCUNSTANCIA ASUMIMOS RESPONSABILIDAD POR CUALQUIER DAÑO FORTUITO, CONSECUENTE, PUNITIVO O ESPECIAL DE CUALQUIER NATURALEZA DERIVADO DE O EN CONEXIÓN CON LA PRESTACIÓN O FALTA DE PRESTACIÓN DE LOS SERVICIOS, TELÉFONOS U OTRO EQUIPO UTILIZADO EN RELACIÓN CON LOS SERVICIOS, INCLUIDOS, SIN LIMITACIÓN, PÉRDIDA DE UTILIDADES, PÉRDIDA DE VENTAS O COSTO DE REEMPLAZO DE PRODUCTOS Y SERVICIOS. ESTA SECCIÓN PERDURARÁ DESPUÉS DE LA TERMINACIÓN DE ESTE ACUERDO.

Ni enTouch Wireless ni ninguno de sus afiliados, ni los directores, empleados ni otros representantes de ninguno de ellos son responsables de los daños que surjan de o en conexión con el uso de los productos o servicios. Ésta es una limitación de responsabilidad que se aplica a todos los daños de cualquier tipo, incluidos los daños compensatorios, directos, indirectos o consecuentes, la pérdida de datos, ingresos o utilidades, la pérdida o daños a la propiedad y los reclamos de terceros.

Indemnización

Usted nos indemniza y defiende a nosotros, a nuestros socios, directores, funcionarios, empleados y representantes contra cualquier reclamo, proceso, daño, responsabilidad y gasto que surja de o en conexión con: (1) sus actos u omisiones que se produzcan en relación con su uso de los Servicios o los equipos utilizados en relación con los Servicios, y (2) las comunicaciones que usted haga o reciba usando los Servicios. Esta indemnización cubre hasta e incluye honorarios de abogados y costos incurridos por nosotros por procesos o reclamos a los que se aplica esta indemnización, o de la impugnación de la aplicabilidad de esta disposición. Esta sección perdurará después de la terminación de este Acuerdo.

Ley aplicable

Para todos los estados salvo Minnesota: El presente Acuerdo se rige y debe ser interpretado bajo las leyes federales y las leyes del Estado de Iowa, independientemente de la selección de principios legales. Usted acepta someterse a la jurisdicción personal de los tribunales del Estado de Iowa.

Para el estado de Minnesota: Para los servicios prestados de conformidad con el programa Lifeline, el presente Acuerdo se rige y debe ser interpretado bajo las leyes federales y las leyes del Estado de Minnesota, independientemente de la selección de principios legales. Usted acepta someterse a la jurisdicción personal de los tribunales del Estado de Minnesota.

Para otros servicios que no son los prestados de conformidad con el programa, equipo y tarjetas de recargas adicionales de Lifeline, y que no forman parte del programa Lifeline, el presente Acuerdo se rige y debe ser interpretado bajo las leyes federales y las leyes del Estado de Iowa, independientemente de la selección de principios legales. Usted acepta someterse a la jurisdicción personal de los tribunales del Estado de Iowa.

Generalidades

Si alguno de nosotros no hace cumplir cualquier derecho o remedio disponible en virtud de este Acuerdo, eso no es una renuncia al derecho o remedio por cualquier otra violación o incumplimiento por la otra parte. Nuestra renuncia a cualquier requisito en cualquier instancia no es una renuncia general a ese requisito y no modifica el presente Acuerdo. Si alguna parte de este Acuerdo se considera inválida o inaplicable, esa parte se interpretará de conformidad con las leyes aplicables en todo lo posible para reflejar las intenciones originales de las partes, y el resto de este Acuerdo permanecerá en pleno vigor y efecto. Usted no puede ceder este Acuerdo a ninguna otra persona o entidad sin nuestro consentimiento previo por escrito. Este Acuerdo (incluidos los anexos y documentos de referencia) constituye el acuerdo completo entre usted y nosotros y sustituye a todos los anteriores acuerdos, declaraciones, promesas o acuerdos escritos o hablados entre usted y nosotros. Las disposiciones del presente Acuerdo que se contemplan como exigibles después de la terminación de este Acuerdo sobrevivirán la terminación de este Acuerdo.

Derechos de autor y marca registrada

Las marcas registradas, nombres de productos y nombres de compañías y logotipos que aparecen en enTouch Wireless son propiedad de sus respectivos titulares. Los usuarios deben obtener permiso por escrito de enTouch Wireless para poder copiar o usar las marcas registradas, nombres de productos y nombres y logotipos de compañías.

Servicio, Servicios prepagados

Al obtener la certificación de elegibilidad y de continuación de elegibilidad, usted recibirá servicios de voz gratuitos. Este saldo de cuenta positivo será aplicado cada 30 días en el aniversario de activación de su servicio. Usted debe mantener una CUENTA ACTIVA cada 60 días: haciendo o recibiendo llamadas de voz, mediante la compra de productos adicionales, respondiendo afirmativamente a nuestras preguntas con respecto a su deseo de continuar recibiendo los servicios. Usted también puede optar por comprar servicios adicionales, entre ellos minutos de voz adicionales, planes de texto, etc. Cuando compre servicios prepagados, usted es responsable de pagar por adelantado todos los cargos por el uso del servicio. El saldo de su cuenta prepagada se reduce según los cargos atribuibles a su uso del servicio. Usted debe mantener un saldo positivo en su cuenta prepagada para continuar utilizando el servicio. Cualquier persona que compra o utiliza el servicio, con o sin el consentimiento del comprador se considera un usuario y está sujeto a los términos y condiciones.

Límites del servicio y mapas de cobertura

El servicio está disponible en su teléfono solamente cuando está dentro del alcance de nuestro sistema o de un operador con el cual tenemos un acuerdo aplicable. Los mapas de cobertura que usted puede haber visto son solamente estimaciones; la cobertura real del servicio y la calidad del servicio pueden variar y no se garantizan en virtud de los términos y condiciones.

Uso indebido del Servicio LifeLine

Usted ha certificado su elegibilidad para recibir servicios gratuitos en el marco del programa de Lifeline sustentado con fondos federales. Si su elegibilidad para participar en este programa cambia, usted se compromete a notificar inmediatamente a enTouch Wireless llamando al 1.866.488.8719. El servicio se proporciona a nuestra discreción y si los términos y condiciones se infringen, podemos cancelar su servicio inalámbrico sin ninguna otra notificación ni obligación con usted.

Cambios a las tarifas y cuotas

Todas las tarifas y cuotas están sujetas a cambio sin previo aviso. El servicio proporcionado está sujeto a nuestras políticas, las cuales pueden cambiar sin previo aviso. Visite www.enTouchwireless.com para ver las tarifas e información vigentes. Para Atención al Cliente, llame al 1.866.488.8719. Para disputar cargos, usted debe notificarnos dentro de los 15 días siguientes a la fecha de la llamada en disputa. Los términos y condiciones pueden ser modificados sin previo aviso; visite www.enTouchwireless.com para consultar los términos y condiciones vigentes.

Política de intercambio

Los teléfonos defectuosos u otros equipos defectuosos que se le hayan proporcionado sin costo alguno pueden ser elegibles para intercambio. Esta política no se aplica a la rotura causada por negligencia del cliente o el daño causado por agua. Tenga en cuenta que la política de intercambio, incluida la cantidad de días para el intercambio, se puede modificar sin previo aviso y podría no ser aplicable a determinados productos. Para cambiar un teléfono defectuoso, llame a Servicio al Cliente al 1.866.488.8719 para obtener una autorización de devolución y las instrucciones de envío. Usted debe pagar el costo de la devolución del producto y devolverlo con todos los accesorios incluidos con el teléfono, en la caja original con todos los materiales e instructivos en un plazo de 30 días de recibir el aparato. Los teléfonos devueltos después de 30 días tienen un recargo de reemplazo de $25.00 – $99.00 que se deberá saldar como condición de envío por correo. El recargo de reemplazo se puede pagar por giro postal (money order) o por pago anticipado con tarjeta de crédito. Cuando enTouch Wireless reciba el producto devuelto, enTouch Wireless le enviará el teléfono de repuesto. Cualquier otra disputa será manejada por Servicio al Cliente. Si usted no disputa ningún cargo en su cuenta antes de que se desactive su cuenta o en un plazo de los 30 días siguientes a la fecha de recepción, lo que ocurra primero, usted renuncia a su derecho a una disputa.

Inquietudes, quejas o disputas

Si tiene preguntas, inquietudes, comentarios o quejas, por favor comuníquese con enTouch Wireless en www.enTouchwireless.com o llame a Atención al Cliente marcando al 611 desde su teléfono celular (no se usan sus minutos de Lifeline) o llamando al 1-866- 488- 8719 desde otro teléfono.

Plazos aplicables: Si va a disputar cargos, debe notificarnos dentro de los 15 días siguientes a la fecha de la llamada en disputa. Si usted no disputa ningún cargo en su cuenta antes de que se desactive su cuenta o en un plazo de los 30 días siguientes a la fecha de recepción de un teléfono de reemplazo, lo que ocurra primero, usted renuncia a su derecho a una disputa.

Contacto con la comisión estatal: Después de comunicarse con Servicio al Cliente de enTouch y antes de proceder al Arbitraje, también puede comunicarse con la comisión o autoridad estatal aplicable, quienes también se han comprometido a atender inquietudes y quejas de los clientes.

- Comisión de Arizona Corporation
  
  Oficina de Phoenix:
  1200 W. Washington St.
  Phoenix, AZ 85007
  - En el área metropolitana de Phoenix: 602.542.4251
  - Llamadas gratis en Phoenix: 1.800.222.7000
  - Enlace: Clique Aqui
  Oficina de Tucson:
  400 W. Congress
  Suite 218
  Tucson, AZ 85701
  - Dentro del área metropolitana de Tucson: 520.628.6550
  - Llamadas gratis en Tucson: 1.800.535.0148
  - Enlace: Clique Aqui

- Comisión de servicios públicos de California
  
  Consumer Affairs
  505 Van Ness Ave.
  San Francisco, CA 94102
  - Llamadas gratis: 1.800.649.7570
  - Enlace: Clique Aqui

- Comisión de servicios públicos de Colorado
  
  Consumer Affairs
  1560 Broadway
  Suite 250
  Denver, CO 80202
  - Teléfono: 303.894.2070
  - Llamadas gratis: 800.456.0858
  - Fax: 303.894.2532
  - Correo electrónico: dora_puc_complaints@state.co.us
  - Enlace: Colorado PUC Consumer Assistance

- Comisión de administración pública de Georgia
  
  Consumer Affairs Unit
  244 Washington St. SW
  Atlanta, GA 30334-9052
  - Área metropolitana de Atlanta: 404.656.4501
  - Llamadas gratis en Georgia (fuera del área metropolitana de Atlanta): 800.282.5813
  - Fax: 404.656.2341
  - Correo electrónico: gapsc@psc.state.ga.us
  - Enlace: Clique Aqui

- Comisión regulatoria de servicios públicos de Indiana
  
  Consumer Affairs Division
  PNC Center, Suite 1500 East
  101 W. Washington Street
  Indianapolis, IN 46204
  - Llamadas gratis en Indiana: 800.851.4628
  - Teléfono: 317.232.2712
  - Enlace: Clique Aqui

- Comisión de Kansas Corporation,
  
  Office of Public Affairs & Consumer Protection
  1500 SW Arrowhead Rd.
  Topeka, KS 66604
  - En Topeka: 785.271.3140
  - Llamadas gratis: 800.662.0027
  - Clientes con problemas de audición o del habla por el Centro de Retransmisión de Kansas TDD: 800.766.3777
  - Enlace: Clique Aqui

- Comisión de servicios públicos de Minnesota
  
  121 7th Place E.
  Suite 350
  Saint Paul, MN 55101-2147
  - Asistencia al Consumidor: 651.296.0406
  - Administración: 651.296.7124
  - Llamadas gratis: 800.657.3780
  - Fax: 651.297.7073
  - Enlace: Clique Aqui

- Comisión de administración pública de Mississippi
  
  P.O. Box 1174
  Jackson, MS 39215-1174
  - Teléfono: 601.961.5469
  - Enlace: Clique Aqui

- Comisión de Oklahoma Corporation
  
  P.O. Box 52000
  Oklahoma City, OK 73152-2000
  - Teléfono:405.521.2331
  - Llamadas gratis en Oklahoma: 1.800.522.8154

- Comisión de servicios públicos de Oregon
  
  Consumer Services Section
  P.O. Box 1088
  Salem, OR 97308-1088
  - Llamadas gratis en Oregon: 1.800.522.2404
  - TTY: 1.800.648.3458
  - Enlace: Clique Aqui

- Comisión de servicios públicos de Pennsylvania
  
  Bureau of Consumer Services
  PO Box 3265,
  Harrisburg, PA 17105-3265
  - Local: 1.717.783.1740
  - Llamadas gratis: 1.800.692.7380
  - Enlace: Clique Aqui

- Comisión regulatoria de servicios públicos de Puerto Rico
  
  También tiene derecho a solicitar una revisión ante el Consejo Regulador de Telecomunicaciones de Puerto Rico. Su información de contacto está abajo.
  
  Oficina de Servicio Público
  PO Box 190870
  San Juan, PR 00919-0870
  - Llamadas gratis en Puerto Rico: 787.756.1919
  - Enlace: Clique Aqui

Washington State Office of the Attorney General

Consumer Protection
800 5th Ave.
Suite 2000
Seattle, WA 98104-3188
- Teléfono: 206.464.6684
- Llamadas gratis en Washington: 800.551.4636
- Servicio de retransmisión para personas con dificultades auditivas del Estado de Washington: 800.833.6388
- Enlace: Clique Aqui

Arbitraje

Cualquier disputa que surja de este Acuerdo o en relación con los Servicios y Equipos debe ser resuelta mediante arbitraje administrado por la Asociación Americana de Arbitraje, en Des Moines, Iowa. La información relacionada con este procedimiento puede encontrarse en www.adr.org. Cada parte pagará sus propios gastos de preparación y enjuiciamiento de su caso. Le reembolsaremos cualquier cuota de presentación de documentos o de audiencia en la medida en que superen lo que sus costos judiciales habrían sido si su reclamo se hubiese resuelto en un tribunal estatal con jurisdicción. El árbitro no tiene poder ni autoridad para alterar ni modificar el Acuerdo, incluida la sección Limitación de responsabilidad precedente. Todas las demandas deben ser arbitradas individualmente, y ningún reclamo se considerará ni se le dará tratamiento como demanda colectiva. Esta disposición está sujeta a la Ley Federal de Arbitraje.

Usted puede conservar su derecho de presentar una queja ante la comisión estatal aplicable en cuanto al servicio proporcionado y/o los cargos impuestos por enTouch Wireless. Ninguna parte de este párrafo o este acuerdo de ninguna manera elimina ni abrevia ese derecho. Por favor, consulte ‘Inquietudes, quejas o disputas’ para más información antes de continuar al Arbitraje.

Residentes de Georgia: Usted puede conservar su derecho de presentar una queja ante la comisión estatal aplicable en cuanto al servicio proporcionado y/o los cargos impuestos por enTouch Wireless. Ninguna parte de este párrafo o este acuerdo de ninguna manera elimina ni abrevia ese derecho. Por favor, consulte ‘Inquietudes, quejas o disputas’ para más información antes de continuar al Arbitraje.

enTouch Wireless no ofrece garantía alguna

ENTOUCH WIRELESS NO OFRECE NINGUNA DECLARACIÓN NI GARANTÍA EXPRESA SOBRE SUS SERVICIOS Y RECHAZA CUALQUIER GARANTÍA IMPLÍCITA, INCLUYENDO, ENTRE OTRAS, LAS GARANTÍAS DE COMERCIALIZACIÓN O IDONEIDAD PARA UN PROPÓSITO DETERMINADO. ENTOUCH WIRELESS NO AUTORIZA A NADIE PARA EXTENDER NINGÚN TIPO GARANTÍA A SU NOMBRE Y EL USUARIO NO PUEDE CONFIAR EN NINGUNA DECLARACIÓN DE GARANTÍA.

Cancelación del acceso

enTouch Wireless puede cancelar el acceso sin previo aviso, por cualquier conducta que enTouch Wireless, a su sola discreción, considere perjudicial para usuarios particulares, enTouch Wireless o cualquiera de sus filiales o cualquier derecho de enTouch Wireless o de cualquier tercero, o que viola las leyes aplicables.