enTouch Wireless Coverage Changes In Your Area Effective December 15, 2023

enTouch Wireless is making changes to our coverage area that will impact the Lifeline benefit and ACP services in your area on December 15, 2023.  If you still qualify for and would like to keep receiving your Lifeline benefit and/or ACP services, there are various options available.  For more information on or assistance with understanding your options contact enTouch Customer Services at 833-856-1945.

The actions that you will need to take depend upon the Lifeline benefit, ACP service or combination thereof that you have with enTouch Wireless. Read below for more information.

*Coverage area changes are subject to state commission approval.

ACT BY December 15, 2023 to Avoid Service Disconnection

Options For Subscribers With Only A Lifeline Benefit:

  • Stay with enTouch Wireless as your Service Provider
    • Call enTouch Customer Service at 833-856-1945 for arrangements to port your Lifeline benefit and phone number to keep your enTouch Wireless service.

     

  • Change Service Providers
    •  You can transfer your Lifeline benefit to another provider without any fees or charges for ending your service.
    • Find other Lifeline service providers in your area using the ‘Companies Near Me’ tool available at https://cnm.universalservice.org

If you do not confirm arrangements to keep your Lifeline service with enTouch Wireless or do not transfer your Lifeline benefit and/or assigned telephone number to another service provider before December 15, 2023, then you will be de-enrolled from the Lifeline program and your device and services will be disconnected on December 15, 2023.

Find a Lifeline Provider With USAC’s Free Tool

 Options For Subscribers With A Lifeline Benefit And ACP Services:

  • Stay with enTouch Wireless as your Service Provider
    • Call enTouch Customer Service at 833-856-1945 for arrangements to:
        • Port your Lifeline benefit and/or phone number to keep your enTouch Wireless services.
        • Upgrade your service by putting both your Lifeline benefit and ACP service on one device.

       

  • Change Service Providers for either your Lifeline benefit or ACP service
    • If you still qualify to receive a Lifeline benefit and/or ACP services, you can transfer your Lifeline benefit and/or ACP services to another provider without any fees or charges.
    • You can find information about other Lifeline and ACP service providers in your area using USAC’s ‘Companies Near Me’ tool available at https://cnm.universalservice.org

If you do not contact enTouch Customer services at 833-856-1945, to confirm arrangements to keep your Lifeline benefit and/or ACP service with enTouch Wireless or do not transfer your Lifeline benefit, ACP service, and/or assigned telephone number(s) to another service provider(s) before December 15, 2023, you will be de-enrolled from the Lifeline program and/or ACP program, and your device(s) and services will be disconnected on December 15, 2023.

ACT BY December 15, 2023 to Avoid Service Disconnection

Subscribers With Only ACP Service

You do not need to do anything and your ACP service will remain with enTouch Wireless with no interruptions.

  • For questions call enTouch Customer Service at 833-856-1945.

Qualify by income and provide one of the following as proof.

  • Prior Year’s State, Federal or Tribal Tax Return
  • Unemployment/Workers' Compensation Benefits Statement
  • Divorce Decree or Child Support Documents
  • Veterans Administration Benefits Statement
  • Current Income Statement from Employer or Paycheck Stubs
  • Retirement/Pension Benefits Statement
  • Social Security Benefits Statement

Bureau of Indian Affairs General Assistance (BIA)

BIA Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Tribal Head Start

Head Start Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Tribally-Administered Temporary Assistance to Needy Families (TANF)

TANF Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Food Distribution Program on Indian Reservations (FDPIR)

Notice of Action (award letter) acknowledging eligibility for FDPIR benefits;

  • Name of the beneficiary;
  • The beginning and ending dates of the award or certification period; and
  • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

OR

FDPIR participation documents(e.g., a benefit card or copy of a benefit card);

  • Name of the beneficiary
  • The beginning and ending dates of the award or certification period; and
  • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

Lifeline Program

Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.

 

Medi-Cal / Medicaid

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

CalFresh / Food Stamps / SNAP

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Federal Veterans Affairs (VA) Veterans Pension and Survivors Benefit

Pension Grant Letter should contain the following basic information:

  • Participant’s name
  • Address
  • A decision about the participant’s monthly entitlement amount
  • Payment start date

Federal Public Housing Assistance (FPHA)

FPHA award letter should contain the following basic information:

  • Name of the program,
  • Date of the award,
  • Name of the beneficiary, and
  • Award amount.

Supplemental Security Income (SSI)

Approval Letter or Benefit Statement issued by the SSA or on SSA letterhead.

  • Consumer’s name
  • Date
  • Eligibility Date
  • Claim number OR Other consumer identification number
  • Payment amount

Medicaid / Medi-Cal

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

SNAP / Food Stamps / CalFresh

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status