enTouch Wireless is making changes to our coverage area that will impact the Lifeline benefit and ACP services in your area on March 14, 2024. If you still qualify for and would like to keep receiving your Lifeline benefit and/or ACP services, there are various options available. For more information on or assistance with understanding your options contact enTouch Customer Services at 833-856-1945.
The actions that you will need to take depend upon the Lifeline benefit, ACP service or combination thereof that you have with enTouch Wireless. Read below for more information.
*Coverage area changes are subject to state commission approval.
If you do not confirm arrangements to keep your Lifeline service with enTouch Wireless or do not transfer your Lifeline benefit and/or assigned telephone number to another service provider before March 14, 2024, then you will be de-enrolled from the Lifeline program and your device and services will be disconnected on March 14, 2024.
If you do not contact enTouch Customer Services at 833-856-1945, to confirm arrangements to keep your Lifeline benefit and/or ACP service with enTouch Wireless or do not transfer your Lifeline benefit, ACP service, and/or assigned telephone number(s) to another service provider(s) before March 14, 2024, you will be de-enrolled from the Lifeline program and/or ACP program, and your device(s) and services will be disconnected on March 14, 2024
You do not need to do anything and your ACP service will remain with enTouch Wireless with no interruptions.
*All forms of ID must be valid and used before expiration date.
Qualify by income and provide one of the following as proof.
BIA Award letter, should contain the following basic information:
Head Start Award letter, should contain the following basic information:
TANF Award letter, should contain the following basic information:
Notice of Action (award letter) acknowledging eligibility for FDPIR benefits;
OR
FDPIR participation documents(e.g., a benefit card or copy of a benefit card);
Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.
Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:
OR
Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:
Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:
OR
Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:
Pension Grant Letter should contain the following basic information:
FPHA award letter should contain the following basic information:
Approval Letter or Benefit Statement issued by the SSA or on SSA letterhead.
Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:
OR
Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:
Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:
OR
Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information: