enTouch Wireless Ends The Lifeline Legacy Plan September 26, 2023

enTouch Wireless’s Lifeline Legacy Plan (p/k/a 1000 Bundled Voice Plan) will expire September 26, 2023.  On that date, enTouch Wireless will begin replacing the Lifeline Legacy Plan with the 1000 Bundled Voice FREE Plan on the impacted subscribers’ accounts.

Subscribers do not need to do anything if they want to maintain their Lifeline Benefit with the 1000 Bundled Voice FREE Plan. 

Transfer Phone service

How Will My Lifeline Plan Change?

Both the Lifeline Legacy Plan and the 1000 Bundled Voice FREE Plan are Lifeline ‘Bundled Voice Plans’ that meet the FCC Voice Minimum Service Standard (MSS).

Plan Similarities:

  • 1,000 voice minutes (FCC MSS)
  • 100MB of data
  • FREE to qualifying Lifeline subscribers.

The difference is that the Lifeline Legacy Plan had unlimited texts whereas the 1000 Bundled Voice FREE Plan has 500 texts. With the exception of the 500 texts, the plan description remains the same.

1000 Bundled Voice FREE Plan

This plan offers 1000 voice minutes, 500 text units, and 100 MB of broadband data.  Data is 4G/LTE based on network availability and device capability. The customer provides their own device as the plan does not include a device.  Lifeline minutes, texts, and data are automatically posted each month on the Lifeline customer’s monthly service date.  There is no rollover of minutes, texts, or data, and any unused minutes, texts, or data will expire on next month’s monthly service date. Services are for personal use only.  All usage is subject to the Acceptable Use Policy.  See Terms of Service at www.enTouchwireless.com.

1,000 Minutes, 100 MB Data, & 500 Texts

Do I Have To Do Anything?

The plan change does not require you to do anything.  On September 26, 2023, enTouch Wireless will begin updating accounts with the 1000 Bundled Voice FREE Plan.  Following the transition, the 1000 Bundled Voice FREE Plan will automatically reload on your monthly service date.

What Are My Options?

  1. If you want to stay with enTouch Wireless to maintain your Lifeline Benefit with the 1000 Bundled Voice FREE Plan, then you do not need to do anything.
  2. If you decide you don’t want the 1000 Bundled Voice FREE Plan, you may transfer your Lifeline Benefit to another service provider at any time.  (You may have to qualify for the Lifeline program.) There are no fees or penalties if a subscriber prefers to transfer their Lifeline benefit to another service provider.  You can find other Lifeline service providers in your area using the USAC’s ‘Companies Near Me’ tool available at https://cnm.universalservice.org.
    • Also, if you want to keep your telephone number, you will need to make arrangements with your new service provider to port the number to the new service provider before ending your service with enTouch Wireless.  
  3. If you do nothing before September, 26th your Lifeline Benefit will be transferred to the 1000 Bundled Voice FREE Plan.

Find a Lifeline Provider With USAC’s Free Tool

SEARCH

customer service

If I Have More Questions?

For any questions please contact enTouch Wireless Customer Service at 1-866-488-8719.

Thank you for choosing enTouch Wireless.  We appreciate the opportunity to provide Lifeline services to you.

CALL CUSTOMER SERVICE

  ID Guidelines

  • U.S. Driver License
  • Certificate of U.S. Citizenship
  • Certificate of Naturalization or Citizenship
  • U.S. Passport/U.S. Territory Passport
  • Foreign Passport
  • U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID
  • U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel)
  • Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve)
  • Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID
  • Northern Mariana Card
  • Permanent Resident Card
  • Permanent Resident Alien Card
  • Permanent Resident Re-Entry Permit
  • Temporary Resident Identification Card
  • Employment Authorization Card
  • Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions)

 

*All forms of ID must be valid and used before expiration date.

Qualify by income and provide one of the following as proof.

  • Prior Year’s State, Federal or Tribal Tax Return
  • Unemployment/Workers' Compensation Benefits Statement
  • Divorce Decree or Child Support Documents
  • Veterans Administration Benefits Statement
  • Current Income Statement from Employer or Paycheck Stubs
  • Retirement/Pension Benefits Statement
  • Social Security Benefits Statement

Bureau of Indian Affairs General Assistance (BIA)

BIA Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Tribal Head Start

Head Start Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Tribally-Administered Temporary Assistance to Needy Families (TANF)

TANF Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Food Distribution Program on Indian Reservations (FDPIR)

Notice of Action (award letter) acknowledging eligibility for FDPIR benefits;

  • Name of the beneficiary;
  • The beginning and ending dates of the award or certification period; and
  • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

OR

FDPIR participation documents(e.g., a benefit card or copy of a benefit card);

  • Name of the beneficiary
  • The beginning and ending dates of the award or certification period; and
  • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

Lifeline Program

Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.

 

Medi-Cal / Medicaid

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

CalFresh / Food Stamps / SNAP

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Federal Veterans Affairs (VA) Veterans Pension and Survivors Benefit

Pension Grant Letter should contain the following basic information:

  • Participant’s name
  • Address
  • A decision about the participant’s monthly entitlement amount
  • Payment start date

Federal Public Housing Assistance (FPHA)

FPHA award letter should contain the following basic information:

  • Name of the program,
  • Date of the award,
  • Name of the beneficiary, and
  • Award amount.

Supplemental Security Income (SSI)

Approval Letter or Benefit Statement issued by the SSA or on SSA letterhead.

  • Consumer’s name
  • Date
  • Eligibility Date
  • Claim number OR Other consumer identification number
  • Payment amount

Medicaid / Medi-Cal

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

SNAP / Food Stamps / CalFresh

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

CHOOSE YOUR PLAN

FREE Unlimited Data

+ Talk and Text
+ Free 5.5" Phone

Limited Time Only!

Lifeline + EBB

EBB provides FREE Unlimited Data

Enroll Now

FREE 6.5GB Data

+ Talk and Text
+ Free 5.5" Phone

Lifeline Only

This plan does NOT include unlimited data

Enroll Now

  Eligibility Documents

  • Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program.
  • Notice letter of participation in a qualifying state, federal or Tribal Program.
  • Program participation documents.
  • Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program.
  • Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits)
  • Copy of last year's State or Federal income tax return.
  • 3 consecutive months' worth of your most current pay stubs.
  • Social Security benefits statement. Veterans Administration benefits statement.
  • Retirement/Pension benefits statement.
  • Divorce decree or child support document.
  • Unemployment/Workers' Compensation benefits statement.