*Qualified customer eligibility and GSM coverage required. Terms & conditions apply.
|Persons in Household||Income|
|Each Additional Member||$7,200|
Income guidelines effective June 1, 2021 to May 31, 2022
Source: U.S. Federal Poverty Guidelines Used to Determine Financial Eligibility for Certain Federal Programs, U.S. Department of Health & Human Services, January 13, 2021.
If you provide documentation that does not cover a full year (such as current paycheck stubs), you must submit three (3) consecutive months’ worth of the same type of document from the previous twelve months.
Click here for the 2018 Annual Notice to subscribers regarding the California LifeLine Program.
enTouch Wireless offers government assisted wireless services to low income families and individuals in California. We offer LifeLine discounts to qualified California customers who meet certain eligibility requirements, such as government assistance or a household income that is at or below the California Household Income Standards. Your LifeLine benefit is limited to one per household and cannot be combined with any other LifeLine offer.
The 1st new limitation requires a consumer who submits an enrollment request to receive the California LifeLine discounts for cell phone service to wait up to 30 days to submit another enrollment request. You CANNOT have multiple enrollment requests for the California LifeLine discounts for cell phone service going at the same time. The 30-day waiting period ends when either 1) the California LifeLine Administrator sends the final eligibility decision, 2) the enrollment request is cancelled, or 3) the 30 days have passed since the enrollment request, whichever occurs first. After the 30-day clock stops, you may then submit another enrollment request for the California LifeLine discounts for cell phone service, as applicable. You can independently cancel an enrollment request by contacting the California LifeLine Administrator by phone at 877-858-7463 or going to Check Your Status at www.californialifeline.com. The cell phone company can also cancel an enrollment request.
If you have unresolved issues after contacting enTouch Customer Support, you may contact:
Colorado Public Utilities Commission Consumer Affairs
1560 Broadway, Suite 250 | Denver, Colorado 80202
Toll Free: 800.456.0858 | Fax: 303.894.2532 | E-mail: firstname.lastname@example.org
Monday - Friday: 10am - 7pm CT
For the complete Terms of Service go to www.entouchwireless.com or call Customer Service at 866-488-8719 or dial 611 free from your Lifeline phone.
"Lifeline is a government assistance program. enTouch Wireless represents the Lifeline service in your state. PLEASE NOTE: You have to be eligible to receive Lifeline services. A current government benefit card or income document and your government issued ID is needed to sign up. Willfully making false statements to obtain the Lifeline benefit can result in fines, imprisonment, de-enrollment or being barred from the program. Only one Lifeline benefit per household. A household is defined, for the purposes the Lifeline program, as any individual or group of individuals who live together at the same address and share income and expenses. Violation of the one per household limitation constitutes a violation of the Federal Communications Commission's rules and will result in your de-enrollment. The Lifeline is a non-transferable benefit and you may not transfer this benefit to any other person, regardless of if they qualify for Lifeline. Lifeline is available to only one person per household. When you receive the service, you cannot transfer it to another person. 911 Emergency Service is available where wireless service is located, which can be reduced by buildings, weather, mountains, etc. If your phone is out of range in an emergency dial 911 from a landline phone."