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Lifeline Renewal

If you’ve received a text or letter about renewing your Lifeline, this page will help you learn how to keep your benefits active! Renewal can be completed by phone, online or by mail.

Lifeline subscribers must renew their benefit every year to keep their free monthly Lifeline talk, text and data! In most cases, all you need is your Application ID, located on your renewal letter (this will also be sent to you in text messages).

RENEW BY PHONE          LEARN MORE

*Please note that customers requiring eligibility documentation and can only use online or by mail options.

Renewing Your Lifeline Benefits

Lifeline subscribers are required to renew their benefits to “re-certify” their eligibility for Lifeline. This page provides details on how to renew your Lifeline service. This page does not apply to residents of California or Texas (view Texas, view California).

What You Will Need to Renew

To renew/recertify your Lifeline service, you will need you application ID. Your Application ID will be texted to your device and is also located on the renewal form sent to you by the Lifeline Administrator, USAC.

Once you have your ID, you can call to renew your Lifeline service.

If you are required to provide additional proof of eligibility, you will not be able to use the renew by phone method, but can still renew online or by mail.

RENEW BY PHONE

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What Happens If You Don’t Recertify?

If you do not recertify your Lifeline eligibility, your Lifeline benefit will be discontinued.

If you are on a Lifeline-only plan, you will no longer have access to your free talk, text, and data. Customers who are on Lifeline+ACP Plans will be transferred to the ACP-only plan for their state.”

Recertify your Lifeline eligibility to continue to receive your Lifeline discount on your monthly talk, text, and data! If you do not recertify, Assist Wireless will allow you to use your device as a pay-as-you-go option.

How it Works

When it is time to renew your Lifeline service, you will receive a letter from the Lifeline Administrator, USAC. This letter comes in a blue envelope. The letter contains renewal instructions and a copy of the renewal form.

Renew by Phone

Complete renewal over the phone via the Interactive Voice Response (IVR) system. Get your results in about 10 minutes. Those who need to submit proof documents cannot renew via IVR and must renew online or by mail.

Renew Online

Complete renewal online via the National Verifier web portal. Instructions to renew online are included in the letter mailed to you by USAC. Click the link below and select your state the continue.

Renew by Mail

Complete the renewal form sent to you by USAC and return it by the indicated due date to:

    • USAC
      Lifeline Support Center
      P.O. Box 7081
      London, KY 40742

LifeLine Renewal FAQ

Why do I need to renew my Lifeline?

The Lifeline Program requires that you renew or recertify your continued eligibility for Lifeline services/benefits.

Does it matter which method (call, online, mail) I use to renew my Lifeline?

No. If you do not require additional documentation, you can use any method. We recommend the phone method, as it is the easiest and fastest and provides an immediate result!

If you require additional documentation on your eligibility, you will not be able to use the Renew by Phone method.

How will I know if additional documentation is required?

Your forms will indicate if additional eligibility documentation is required. However, if you are unsure or don’ have your forms, you can also use the starting letter of your Application ID. Application IDs starting with the letter “D” will require eligibility documentation and can only use online or by mail options.

SNAP / Food Stamps / CalFresh

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Medicaid / Medi-Cal

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Supplemental Security Income (SSI)

Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead.

  • Consumer’s name
  • Date
  • Eligibility Date
  • Claim number OR Other consumer identification number
  • Payment amount

Federal Public Housing Assistance (FPHA)

FPHA award letter, should contain the following basic information:

  • Name of the program,
  • Date of the award,
  • Name of the beneficiary, and
  • Award amount.

Federal Veterans Affairs (VA) Veterans & Survivors Pension Benefit

Pension Grant Letter, should contain the following basic information:

  • Participant’s name
  • Address
  • A decision about the participant’s monthly entitlement amount
  • Payment start date

Qualify by income and provide one of the following as proof.

  • Prior Year’s State, Federal or Tribal Tax Return
  • Unemployment/Workers' Compensation Benefits Statement
  • Divorce Decree or Child Support Documents
  • Veterans Administration Benefits Statement
  • Current Income Statement from Employer or Paycheck Stubs
  • Retirement/Pension Benefits Statement
  • Social Security Benefits Statement

Medi-Cal / Medicaid

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

CalFresh / Food Stamps / SNAP

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Lifeline Program

Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.