Lifeline provides individuals and families across the nation with accessibility to affordable communications services. However, the rules state that households must apply for Lifeline renewal annually. So what does the Lifeline recertification process look like?
You will receive a text and letter about recertifying/renewing your Lifeline benefit. This page will help Lifeline-only and Lifeline + ACP Combo plan customers learn how to renew Lifeline service and keep their benefit(s) active!
California residents must recertify with the California LifeLine administrator, here.
Texas residents must go through the Lifeline recertification online with the Texas Lifeline administrator, here.
Renew by Phone Learn More
Customers who need to provide documentation cannot renew by phone but can renew online or by mail.