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Affordable Connectivity Program (ACP) Recertification

Affordability Connectivity Program subscribers are required to recertify their eligibility to retain their ACP benefit. This page provides details on everything you need to know about ACP recertification. In fact, ACP recertification is quick and easy and can be completed by phone, online, or by mail.

This page is for ACP recertification only. To renew a Lifeline benefit visit this page.

Renew by Phone         Learn More

Recertifying Your ACP Benefit

If you’ve received a text or letter about recertifying your Affordable Connectivity Program benefit, this page will help you learn how to keep your benefit active! To renew a Lifeline benefit visit this page.

What You Will Need To Recertify

In most cases, all you need to start the process of ACP recertification is your Application ID, located on your renewal letter (and sent to you in text messages). Once you have your Application ID, you can renew your ACP service online, by phone, or by mail. The recertify by phone method is the quickest way to complete ACP recertification.

Recertifying your Lifeline benefit may count towards ACP recertification for customers on a Lifeline + ACP combo plan (learn more here).

Some customers may need to provide additional documents before they can recertify their ACP benefit. These customers will not be able to use the recertify by phone method. Ensure that you check whether you need to provide additional proof of eligibility. If you do you will not be able to use the recertify by phone method, but you can still renew online or by mail.

Renew by Phone         Learn More
Customers who need to provide documentation cannot renew by phone but can renew online or by mail.

Call the USAC Support Line for all Questions & Concerns

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What Happens If You Don’t Recertify?

If you are on an ACP-only plan and your certification expires, you will be de-enrolled losing access to your free talk, text, and data. Customers on a Lifeline + ACP combo plan will be automatically de-enrolled from ACP and moved to the Lifeline-only plan for your state. Combo plan customers may not be required to renew their ACP benefit. Learn more about combo plan renewal here.

Recertify your ACP eligibility to continue receiving your discounted free monthly talk, text, and data! 

How It Works

When it is time to recertify your ACP service, you will receive a letter from the ACP Administrator, USAC. The letter contains recertification instructions and a barcoded copy of the ACP Recertification Form. You will have no more than 60 days to complete your recertification application before you are de-enrolled from ACP.

Renew Online

Complete recertification online via the National Verifier web portal. Instructions to renew online are included in the letter mailed to you by USAC. Click the link below to renew instantly.

Renew by Phone

Complete recertification over the phone via the Interactive Voice Response (IVR) system. Get your results in about 10 minutes. Those who need to submit proof documents cannot renew via IVR and must renew online or by mail.

Renew By Phone

Customers who need to provide documentation cannot renew by phone but can renew online or by mail.

Renew by Mail

Complete the recertification form sent to you by USAC and return it by the indicated due date to:

    • USAC
      ACP Support Center
      P.O. Box 7081
      London, KY 40742

ACP Recertification FAQ

Why do I need to recertify my ACP?

The Affordable Connectivity Program requires that you renew or recertify your continued eligibility for your ACP benefit every year.

Does it matter which method (call, online, mail) I use for ACP Recertification?

No. If you do not require additional documentation, you can use any method for ACP recertification. We recommend the phone method, as it is the easiest and fastest and provides an immediate result!

If you’re required to submit eligibility documentation, you will not be able to use the Renew by Phone method.

How will I know if additional documentation is required for ACP Recertification?

The USAC letter and notification text messages will provide your Application ID and indicate if you are required to submit additional documentation for recertification. However, if you are unsure or don’t have your letter, you can also use the starting letter of your Application ID. Application IDs starting with the letter “K” will require eligibility documentation and can only be renewed using the online or by mail options.

What if I have a Lifeline + ACP combo plan on one device?

If you have a Lifeline + ACP combo plan with enTouch wireless you will be asked to renew your Lifeline benefit first. To renew your Lifeline benefit go to this page. If your Lifeline recertification is successful USAC should, in most cases, recertify your ACP benefit automatically!

If your Lifeline renewal is denied you must recertify your ACP benefit separately.

What if I have Lifeline & ACP on different devices?

Customers with Lifeline and ACP benefits on separate devices will be required to separately renew/recertify both program benefits to retain their current services. Renew each program only after you have received an official letter or text asking you to recertify a specific program.

Renew your Lifeline benefit here.

Renew your ACP benefit above.

Partner With enTouch Wireless Today

At enTouch Wireless, we believe everyone should have access to basic resources like phone and internet service. Whether it’s for education, professional use, or personal use, everyone deserves to be connected. That’s why we work to create opportunities for Americans across the nation. Contact us with any questions or check out answers to frequently asked questions below.

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SNAP / Food Stamps / CalFresh

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Medicaid / Medi-Cal

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Supplemental Security Income (SSI)

Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead.

  • Consumer’s name
  • Date
  • Eligibility Date
  • Claim number OR Other consumer identification number
  • Payment amount

Federal Public Housing Assistance (FPHA)

FPHA award letter, should contain the following basic information:

  • Name of the program,
  • Date of the award,
  • Name of the beneficiary, and
  • Award amount.

Federal Veterans Affairs (VA) Veterans & Survivors Pension Benefit

Pension Grant Letter, should contain the following basic information:

  • Participant’s name
  • Address
  • A decision about the participant’s monthly entitlement amount
  • Payment start date

Qualify by income and provide one of the following as proof.

  • Prior Year’s State, Federal or Tribal Tax Return
  • Unemployment/Workers' Compensation Benefits Statement
  • Divorce Decree or Child Support Documents
  • Veterans Administration Benefits Statement
  • Current Income Statement from Employer or Paycheck Stubs
  • Retirement/Pension Benefits Statement
  • Social Security Benefits Statement

Medi-Cal / Medicaid

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

CalFresh / Food Stamps / SNAP

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Lifeline Program

Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.

 

Food Distribution Program on Indian Reservations (FDPIR)

Notice of Action (award letter) acknowledging eligibility for FDPIR benefits;

  • Name of the beneficiary;
  • The beginning and ending dates of the award or certification period; and
  • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

OR

FDPIR participation documents(e.g., a benefit card or copy of a benefit card);

  • Name of the beneficiary
  • The beginning and ending dates of the award or certification period; and
  • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

Tribally-Administered Temporary Assistance to Needy Families (TANF)

TANF Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Tribal Head Start

Head Start Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Bureau of Indian Affairs General Assistance (BIA)

BIA Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award