customer service rep

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Our representatives are excited to help with anything. Whether it’s walking you through a Lifeline application, or helping you traverse our website. All you need to do is ask – we make it easy! But our FAQ page might already have the answer you need.

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Customer Support Information

Dial 611 from your enTouch phone

E: support@enTouchWireless.com

P: 866.488.8719

M: 2711 Lyndon B. Johnson Fwy, Ste 1065, Dallas, TX 75234

Customer Support Hours

Monday – Friday: 10am – 10pm CT




      ID Guidelines

    • U.S. Driver License
    • Certificate of U.S. Citizenship
    • Certificate of Naturalization or Citizenship
    • U.S. Passport/U.S. Territory Passport
    • Foreign Passport
    • U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID
    • U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel)
    • Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve)
    • Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID
    • Northern Mariana Card
    • Permanent Resident Card
    • Permanent Resident Alien Card
    • Permanent Resident Re-Entry Permit
    • Temporary Resident Identification Card
    • Employment Authorization Card
    • Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions)

     

    *All forms of ID must be valid and used before expiration date.

    Qualify by income and provide one of the following as proof.

    • Prior Year’s State, Federal or Tribal Tax Return
    • Unemployment/Workers' Compensation Benefits Statement
    • Divorce Decree or Child Support Documents
    • Veterans Administration Benefits Statement
    • Current Income Statement from Employer or Paycheck Stubs
    • Retirement/Pension Benefits Statement
    • Social Security Benefits Statement

    Bureau of Indian Affairs General Assistance (BIA)

    BIA Award letter, should contain the following basic information:

    • Name of the program,
    • Name of the beneficiary
    • Address of the beneficiary
    • Date of the award

    Tribal Head Start

    Head Start Award letter, should contain the following basic information:

    • Name of the program,
    • Name of the beneficiary
    • Address of the beneficiary
    • Date of the award

    Tribally-Administered Temporary Assistance to Needy Families (TANF)

    TANF Award letter, should contain the following basic information:

    • Name of the program,
    • Name of the beneficiary
    • Address of the beneficiary
    • Date of the award

    Food Distribution Program on Indian Reservations (FDPIR)

    Notice of Action (award letter) acknowledging eligibility for FDPIR benefits;

    • Name of the beneficiary;
    • The beginning and ending dates of the award or certification period; and
    • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

    OR

    FDPIR participation documents(e.g., a benefit card or copy of a benefit card);

    • Name of the beneficiary
    • The beginning and ending dates of the award or certification period; and
    • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

    Lifeline Program

    Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.

     

    Medi-Cal / Medicaid

    Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

    • Name of the program or state equivalent,
    • Name of the beneficiary,
    • Address of the beneficiary, and
    • Date of the award

    OR

    Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

    • Name of the program or state equivalent,
    • Name of the beneficiary
    • Medical Identification number, OR
    • Case number,
    • Eligibility dates, OR
    • Current participation status

    CalFresh / Food Stamps / SNAP

    Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

    • Name of the program,
    • Name of the beneficiary,
    • Eligibility dates, OR
    • Current participation status

    OR

    Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

    • Name of the program or state equivalent,
    • Name of the beneficiary,
    • Case number,
    • Eligibility dates, OR
    • Current participation status

    Federal Veterans Affairs (VA) Veterans Pension and Survivors Benefit

    Pension Grant Letter should contain the following basic information:

    • Participant’s name
    • Address
    • A decision about the participant’s monthly entitlement amount
    • Payment start date

    Federal Public Housing Assistance (FPHA)

    FPHA award letter should contain the following basic information:

    • Name of the program,
    • Date of the award,
    • Name of the beneficiary, and
    • Award amount.

    Supplemental Security Income (SSI)

    Approval Letter or Benefit Statement issued by the SSA or on SSA letterhead.

    • Consumer’s name
    • Date
    • Eligibility Date
    • Claim number OR Other consumer identification number
    • Payment amount

    Medicaid / Medi-Cal

    Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:

    • Name of the program or state equivalent,
    • Name of the beneficiary,
    • Address of the beneficiary, and
    • Date of the award

    OR

    Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:

    • Name of the program or state equivalent,
    • Name of the beneficiary
    • Medical Identification number, OR
    • Case number,
    • Eligibility dates, OR
    • Current participation status

    SNAP / Food Stamps / CalFresh

    Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:

    • Name of the program,
    • Name of the beneficiary,
    • Eligibility dates, OR
    • Current participation status

    OR

    Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:

    • Name of the program or state equivalent,
    • Name of the beneficiary,
    • Case number,
    • Eligibility dates, OR
    • Current participation status

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      Eligibility Documents

    • Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program.
    • Notice letter of participation in a qualifying state, federal or Tribal Program.
    • Program participation documents.
    • Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program.
    • Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits)
    • Copy of last year's State or Federal income tax return.
    • 3 consecutive months' worth of your most current pay stubs.
    • Social Security benefits statement. Veterans Administration benefits statement.
    • Retirement/Pension benefits statement.
    • Divorce decree or child support document.
    • Unemployment/Workers' Compensation benefits statement.