What is Lifeline Phone Service?

The Lifeline program is a low income telephone assistance program in Texas that provides free cell phone and home phone services* to millions of eligible customers. A qualified individual or family has an income that meets or is below 135% of the poverty guidelines.

You may qualify for Lifeline if you receive assistance from:

  • SNAP / Food Stamps
  • Medicaid
  • Supplemental Security Income (SSI)
  • Other government programs

You may also qualify if your total household income meets the Federal Poverty Guidelines.

SNAP / FOOD STAMPS

MEDICAID

SUPPLEMENTAL SECURITY INCOME (SSI)

What is the Affordable Connectivity Program (ACP)?

The Affordable Connectivity Program (ACP) is a government benefit program that provides discounts on monthly broadband Internet access service. Eligible consumers can receive upgraded plans that include additional free data every month!

The enTouch Wireless Lifeline and ACP plan now offer FREE UNLIMITED Talk & Text + 10GB Data!*

Get FREE Unlimited Talk/Text & 10GB* + A FREE Phone!*

Texas’ #1 Choice for FREE Government Phone Service*

Servicing 33 states nationwide!

FREE PHONE*
  • New Premium Cell Phones* From Brands You Trust
  • Large Screen, Android Operating System, Brand New
  • We Beat The Competition In Quality
FREE PLAN*
  • 10GB Data* – Limited Time Only
  • Unlimited Talk and Text*
  • Free International Calling
  • No Contract, No Hidden Fees

INTERNATIONAL CALLING IS LIMITED to unlimited landline and cellular calling to certain countries. Please see the full Terms of Service for additional information.
*Offer subject to eligibility for the Affordable Connectivity Program (ACP) and Lifeline. Offer may vary by location and ACP Terms & Conditions apply.

Do I Qualify for a FREE Phone* & FREE Service?*

You may qualify for Lifeline and ACP by participating in select government assistance programs or meeting income guidelines.

QUALIFY BY PROGRAM

SNAP

 SNAP / FOOD STAMPS

WHAT DO I NEED?

medicaid-icon

MEDICAID/Medi-Cal

WHAT DO I NEED?

ssi logo

SUPPLEMENTAL SECURITY INCOME (SSI)

WHAT DO I NEED?

VETERANS & SURVIVORS PENSION BENEFIT

WHAT DO I NEED?

FEDERAL PUBLIC HOUSING ASSISTANCE (FPHA)

WHAT DO I NEED?

You may qualify for Lifeline benefits if your total household income meets the poverty guidelines for your state.

Qualify by Income in Texas

Persons in Household Income
1 member $18,347
2 members $24,719
3 members $31,091
4 members $37,463
5 members $43,835
Each additional member $6,372

*Based on 135% of the 2022 Federal Poverty Guidelines.

Source: U.S. Federal Poverty Guidelines Used to Determine Financial Eligibility for Certain Federal Programs, U.S. Department of Health & Human Services, January 12, 2022. If you provide documentation that does not cover a full year (such as current paycheck stubs), you must submit three (3) consecutive months’ worth of the same type of document from the previous twelve months. NOTE: All new applicants will need to submit proof of government assistance in order to complete enrollment. There are several easy methods to submit proof eligibility; you will be able to select what method is best for you later in the signup process.

Get a FREE Phone* + FREE 10GB Data!*

Join The Thousands of Happy enTouch Wireless Customers

review 1

I only have good things to say about enTouch. Ive referred several friends because enrolling is easy and I got my free phone quickly!

review 2

This program is great! I needed help getting a new phone so I signed up with entouch. This is FREE so take advantage!!!

review 3

Great product. can’t beat free phone free service and customer service is as good if not better then most companies

Join the enTouch Wireless family!

You deserve the best phone and the best service! That is what we are committed to delivering to you!

ENROLL IN ENTOUCH WIRELESS LIFELINE SERVICE

FAQs

To help low-income Texas families better understand if they qualify for free talk, text, and data the frequently asked questions below may clarify the Texas Lifeline program rules and requirements.

What documents do I need to apply to verify my eligibility?

When you apply for Lifeline in Texas, you usually need to provide various documents in a self-enrollment form, such as recertification, re-verification, income documentation, etc. But to help keep Americans connected during the pandemic, the FCC has waived these requirements for Lifeline program Texas subscribers.

How is “household” defined by the Texas Lifeline program?

The Texas Lifeline program defines a household as any group of individuals who live together at the same address and share income and expenses. Only one individual is eligible for Texas Lifeline phone services in these situations. At the same time, the same individual can’t receive discounts on both Texas Lifeline phone service and Lifeline internet in Texas 

Do I need to recertify for Texas Lifeline service?

Yes, Lifeline and ACP participants must recertify on an annual basis via a form to confirm eligibility for Texas Lifeline phone service. However, the FCC has temporarily paused this requirement for Texas Lifeline phone and internet services because of the coronavirus and its national impact.

enTouch Wireless will remind customers to recertify their Lifeline phone service when the FCC revives the national requirement.

Who do I contact if I have issues with my Texas Lifeline phone or service?

For issues with your device or enTouch’s Texas Lifeline free phone service, please contact Texas Lifeline customer service Monday – Friday: 10am – 10pm CT by dialing 611 on your Lifeline phone or 866.488.8719 from any phone.

For Lifeline phone issues unresolved after contacting enTouch Wireless Customer Support, please contact the Texas Utilities Commission, Public Utilities Office at:

1701 N. Congress Avenue
PO Box 13326
Austin, TX 78711-3326

Phone: 512.936.7000

Texas Toll Free: 1.888.782.8477

Email: customer@puc.texas.gov

You can also check out https://entouchwireless.com/lifeline/ to learn more about getting started and obtaining a Texas Lifeline phone number with enTouch Wireless.

For A Limited Time Only

FREE 10GB Data* + FREE Phone*

Eligible new Texas customers can get 100% FREE Unlimited Talk/Text and 10GB Data* plus a FREE phone!* Our plans now also offer FREE international calling!

*Offer subject to eligibility for the Affordable Connectivity Program (ACP) and Lifeline. Offer may vary by location and ACP Terms & Conditions apply. GSM coverage required. Data is 3G/4G/LTE based on network availability and device capability. For more information, view our Open Internet Policy.
INTERNATIONAL CALLING IS LIMITED to unlimited landline and cellular calling to certain countries. Please see the full Terms of Service for additional information.

For all available Lifeline plans please visit: www.entouchwireless.com/lifeline-plans

Lifeline + ACP

$0
$0
  • 10GB DATA*
  • UNLIMITED TEXT*
  • UNLIMITED TALK*

Contact Texas Commission

If you have unresolved issues after contacting enTouch Wireless Customer Support, you may contact:

Public Utilities Office:
1701 N. Congress Avenue
PO Box 13326
Austin, TX 78711-3326

enTouch Wireless Customer Support

Dial 611 on your Lifeline phone (Monday – Friday: 10am – 10pm CT)

SNAP / Food Stamps / CalFresh

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Medicaid / Medi-Cal

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Supplemental Security Income (SSI)

Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead.

  • Consumer’s name
  • Date
  • Eligibility Date
  • Claim number OR Other consumer identification number
  • Payment amount

Federal Public Housing Assistance (FPHA)

FPHA award letter, should contain the following basic information:

  • Name of the program,
  • Date of the award,
  • Name of the beneficiary, and
  • Award amount.

Federal Veterans Affairs (VA) Veterans & Survivors Pension Benefit

Pension Grant Letter, should contain the following basic information:

  • Participant’s name
  • Address
  • A decision about the participant’s monthly entitlement amount
  • Payment start date

Qualify by income and provide one of the following as proof.

  • Prior Year’s State, Federal or Tribal Tax Return
  • Unemployment/Workers' Compensation Benefits Statement
  • Divorce Decree or Child Support Documents
  • Veterans Administration Benefits Statement
  • Current Income Statement from Employer or Paycheck Stubs
  • Retirement/Pension Benefits Statement
  • Social Security Benefits Statement

Medi-Cal / Medicaid

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

CalFresh / Food Stamps / SNAP

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Lifeline Program

Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.