The Lifeline program is a low income telephone assistance program in Texas that provides free cell phone and home phone services* to millions of eligible customers. A qualified individual or family has an income that meets or is below 135% of the poverty guidelines.
You may qualify for Lifeline if you receive assistance from:
You may also qualify if your total household income meets the Federal Poverty Guidelines.
SNAP / FOOD STAMPS
MEDICAID
SUPPLEMENTAL SECURITY INCOME (SSI)
The Affordable Connectivity Program (ACP) is a government benefit program that provides discounts on monthly broadband Internet access service. Eligible consumers can receive upgraded plans that include additional free data every month!
The enTouch Wireless Lifeline and ACP plan now offer FREE UNLIMITED Talk & Text + 10GB Data!*
†INTERNATIONAL CALLING IS LIMITED to unlimited landline and cellular calling to certain countries. Please see the full Terms of Service for additional information.
*Offer subject to eligibility for the Affordable Connectivity Program (ACP) and Lifeline. Offer may vary by location and ACP Terms & Conditions apply.
You may qualify for Lifeline and ACP by participating in select government assistance programs or meeting income guidelines.
SNAP / FOOD STAMPS
MEDICAID/Medi-Cal
SUPPLEMENTAL SECURITY INCOME (SSI)
VETERANS PENSION AND SURVIVORS BENEFIT
FEDERAL PUBLIC HOUSING ASSISTANCE (FPHA)
You may qualify for Lifeline benefits if your total household income meets the poverty guidelines for your state.
| Persons in Household | Income |
|---|---|
| 1 member | $19,683 |
| 2 members | $26,622 |
| 3 members | $33,561 |
| 4 members | $40,500 |
| 5 members | $47,439 |
| Each additional member | $6,939 |
*Based on 135% of the 2023 Federal Poverty Guidelines.
Source: U.S. Federal Poverty Guidelines Used to Determine Financial Eligibility for Certain Federal Programs, U.S. Department of Health & Human Services, January 19, 2023. If you provide documentation that does not cover a full year (such as current paycheck stubs), you must submit three (3) consecutive months’ worth of the same type of document from the previous twelve months. NOTE: All new applicants will need to submit proof of government assistance in order to complete enrollment. There are several easy methods to submit proof of eligibility; you will be able to select what method is best for you later in the signup process.
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You deserve the best phone and the best service! That is what we are committed to delivering to you!
To help low-income Texas families better understand if they qualify for free talk, text, and data the frequently asked questions below may clarify the Texas Lifeline program rules and requirements.
When you apply for Lifeline in Texas, you usually need to provide various documents in a self-enrollment form, such as recertification, re-verification, income documentation, etc. But to help keep Americans connected during the pandemic, the FCC has waived these requirements for Lifeline program Texas subscribers.
The Texas Lifeline program defines a household as any group of individuals who live together at the same address and share income and expenses. Only one individual is eligible for Texas Lifeline phone services in these situations. At the same time, the same individual can’t receive discounts on both Texas Lifeline phone service and Lifeline internet in Texas
Yes, Lifeline and ACP participants must recertify on an annual basis via a form to confirm eligibility for Texas Lifeline phone service. However, the FCC has temporarily paused this requirement for Texas Lifeline phone and internet services because of the coronavirus and its national impact.
enTouch Wireless will remind customers to recertify their Lifeline phone service when the FCC revives the national requirement.
For issues with your device or enTouch’s Texas Lifeline free phone service, please contact Texas Lifeline customer service Monday – Friday: 10am – 10pm CT by dialing 611 on your Lifeline phone or 866.488.8719 from any phone.
For Lifeline phone issues unresolved after contacting enTouch Wireless Customer Support, please contact the Texas Utilities Commission, Public Utilities Office at:
1701 N. Congress Avenue
PO Box 13326
Austin, TX 78711-3326
Phone: 512.936.7000
Texas Toll Free: 1.888.782.8477
Email: customer@puc.texas.gov
You can also check out https://entouchwireless.com/lifeline/ to learn more about getting started and obtaining a Texas Lifeline phone number with enTouch Wireless.
Eligible new Texas customers can get 100% FREE Unlimited Talk/Text and 10GB Data* plus a FREE phone!* Our plans now also offer FREE international calling!†
*Offer subject to eligibility for the Affordable Connectivity Program (ACP) and Lifeline. Offer may vary by location and ACP Terms & Conditions apply. GSM coverage required. Data is 3G/4G/LTE based on network availability and device capability. For more information, view our Open Internet Policy.
†INTERNATIONAL CALLING IS LIMITED to unlimited landline and cellular calling to certain countries. Please see the full Terms of Service for additional information.
For all available Lifeline plans please visit: www.entouchwireless.com/lifeline-plans
If you have unresolved issues after contacting enTouch Wireless Customer Support, you may contact:
Public Utilities Office:
1701 N. Congress Avenue
PO Box 13326
Austin, TX 78711-3326
Dial 611 on your Lifeline phone (Monday – Friday: 10am – 10pm CT)
*All forms of ID must be valid and used before expiration date.
Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:
OR
Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:
Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:
OR
Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:
Approval Letter or Benefit Statement issued by the SSA or on SSA letterhead.
FPHA award letter should contain the following basic information:
Pension Grant Letter should contain the following basic information:
Qualify by income and provide one of the following as proof.
Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:
OR
Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:
Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:
OR
Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:
Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.
Notice of Action (award letter) acknowledging eligibility for FDPIR benefits;
OR
FDPIR participation documents(e.g., a benefit card or copy of a benefit card);
TANF Award letter, should contain the following basic information:
Head Start Award letter, should contain the following basic information:
BIA Award letter, should contain the following basic information: