What is Lifeline Phone Service?

Lifeline is a government benefit that provides free cell phone service* for millions of eligible customers.

The Kentucky Lifeline program is a government benefit that provides free cell phone service for eligible customers. If you are a low-income household that needs to keep in contact with friends, family, and other individuals, you can take advantage of the KY Lifeline program. 

enTouch’s free government phone service in KY provides free talk, text, and data every month, plus enTouch will provide eligible customers with a free phone!

By applying for Lifeline service online, you can easily check if you’re eligible for free government phone service in KY.

You may qualify for Lifeline if you receive assistance from:

  • SNAP / Food Stamps
  • Medicaid
  • Supplemental Security Income (SSI)
  • Other government programs

You may also qualify if your total household income meets the Federal Poverty Guidelines.

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SNAP / FOOD STAMPS

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MEDICAID

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SUPPLEMENTAL SECURITY INCOME (SSI)

What is the Affordable Connectivity Program (ACP)?

The Affordable Connectivity Program (ACP) is a government benefit program that provides discounts on monthly broadband Internet access service. Eligible consumers can receive upgraded plans that include additional free data every month!

The enTouch Wireless Lifeline and ACP plan now offer FREE UNLIMITED Talk & Text + 11GB Data!*

ENROLL TODAY

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ACP is designed to provide free government phone service to Kentucky residents that may be struggling financially. Low-income families and individuals having difficulty paying bills during the cost of living crisis can get and stay connected through ACP and Lifeline.

The ACP program allows households in Kentucky, as well as those in over 30 other states, to have access to services all people need to stay connected. Could you be eligible for free government phones in Kentucky? We are here to help you determine if you qualify for the ACP and Lifeline programs. Simply click on “enroll today” to get started!

Get FREE Unlimited Talk/Text & 11GB* + A FREE Phone!*

ENROLL NOW

Kentucky’s #1 Choice for FREE Government Phone Service*

Servicing 33 states nationwide!

enTouch provides free government phone service for KY residents through the Lifeline and ACP programs. Also, enTouch Wireless offers free cell phone devices with unlimited data and free international calling to eligible customers!

Discover more about how to secure the best free government phone in KY. 

FREE PHONE*
  • New Premium Cell Phones* From Brands You Trust
  • Large Screen, Android Operating System, Brand New
  • We Beat The Competition In Quality
FREE PLAN*
  • 11GB Data* – Limited Time Only
  • Unlimited Talk and Text*
  • Free International Calling†
  • No Contract, No Hidden Fees
100% Free Phone with Service

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100% Free Phone with Service

†INTERNATIONAL CALLING IS LIMITED to unlimited landline and cellular calling to certain countries. Please see the full Terms of Service for additional information.
*Offer subject to eligibility for the Affordable Connectivity Program (ACP) and Lifeline. Offer may vary by location and ACP Terms & Conditions apply.

Do I Qualify for a FREE Phone* & FREE Service?*

You may qualify for Lifeline and ACP by participating in select government assistance programs or meeting income guidelines.

QUALIFY BY PROGRAM

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 SNAP / FOOD STAMPS

WHAT DO I NEED?

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MEDICAID

WHAT DO I NEED?

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SUPPLEMENTAL SECURITY INCOME (SSI)

WHAT DO I NEED?

VETERANS PENSION AND SURVIVORS BENEFIT

WHAT DO I NEED?

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FEDERAL PUBLIC HOUSING ASSISTANCE (FPHA)

WHAT DO I NEED?

You may qualify for Lifeline benefits if your total household income meets the poverty guidelines for your state.

Qualify by Income in Kentucky

Persons in Household Income
1 member $19,683
2 members $26,622
3 members $33,561
4 members $40,500
5 members $47,439
Each additional member $6,939

*Based on 135% of the 2023 Federal Poverty Guidelines.

DO I QUALIFY?

ENROLL NOW

Source: U.S. Federal Poverty Guidelines Used to Determine Financial Eligibility for Certain Federal Programs, U.S. Department of Health & Human Services, January 19, 2023. If you provide documentation that does not cover a full year (such as current paycheck stubs), you must submit three (3) consecutive months’ worth of the same type of document from the previous twelve months. NOTE: All new applicants will need to submit proof of government assistance in order to complete enrollment. There are several easy methods to submit proof eligibility; you will be able to select what method is best for you later in the signup process.

Get a FREE Phone* + FREE 11GB Data!*

ENROLL

Join The Thousands of Happy enTouch Wireless Customers

review 1

I only have good things to say about enTouch. Ive referred several friends because enrolling is easy and I got my free phone quickly!

review 2

This program is great! I needed help getting a new phone so I signed up with entouch. This is FREE so take advantage!!!

review 3

Great product. can’t beat free phone free service and customer service is as good if not better then most companies

Join the enTouch Wireless family!

You deserve the best phone and the best service! That is what we are committed to delivering to you!

ENROLL IN ENTOUCH WIRELESS LIFELINE SERVICE

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For A Limited Time Only

FREE 11GB Data* + FREE Phone*

Eligible new Kentucky customers can get 100% FREE Unlimited Talk/Text and 11GB Data* plus a FREE phone!* Our plans now also offer FREE international calling!†

ENROLL TODAY

*Offer subject to eligibility for the Affordable Connectivity Program (ACP) and Lifeline. Offer may vary by location and ACP Terms & Conditions apply. GSM coverage required. Data is 3G/4G/LTE based on network availability and device capability. For more information, view our Open Internet Policy.
†INTERNATIONAL CALLING IS LIMITED to unlimited landline and cellular calling to certain countries. Please see the full Terms of Service for additional information.

For all available Lifeline plans please visit: www.entouchwireless.com/lifeline-plans

Lifeline + ACP

$0
$0
  • 11GB DATA*
  • UNLIMITED TEXT*
  • UNLIMITED TALK*
ENROLL NOW

Contact Kentucky Commission

If you have unresolved issues after contacting enTouch Wireless Customer Support, you may contact:

Frankfort Office:
P.O. Box 615
211 Sower Boulevard
Frankfort, Kentucky 40602-0615

enTouch Wireless Customer Support

Dial 611 on your Lifeline phone (Monday – Friday: 11am – 11pm ET)

  ID Guidelines

  • U.S. Driver License
  • Certificate of U.S. Citizenship
  • Certificate of Naturalization or Citizenship
  • U.S. Passport/U.S. Territory Passport
  • Foreign Passport
  • U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID
  • U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel)
  • Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve)
  • Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID
  • Northern Mariana Card
  • Permanent Resident Card
  • Permanent Resident Alien Card
  • Permanent Resident Re-Entry Permit
  • Temporary Resident Identification Card
  • Employment Authorization Card
  • Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions)

 

*All forms of ID must be valid and used before expiration date.

SNAP / Food Stamps / CalFresh

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Medicaid / Medi-Cal

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Supplemental Security Income (SSI)

Approval Letter or Benefit Statement issued by the SSA or on SSA letterhead.

  • Consumer’s name
  • Date
  • Eligibility Date
  • Claim number OR Other consumer identification number
  • Payment amount

Federal Public Housing Assistance (FPHA)

FPHA award letter should contain the following basic information:

  • Name of the program,
  • Date of the award,
  • Name of the beneficiary, and
  • Award amount.

Federal Veterans Affairs (VA) Veterans Pension and Survivors Benefit

Pension Grant Letter should contain the following basic information:

  • Participant’s name
  • Address
  • A decision about the participant’s monthly entitlement amount
  • Payment start date

Qualify by income and provide one of the following as proof.

  • Prior Year’s State, Federal or Tribal Tax Return
  • Unemployment/Workers' Compensation Benefits Statement
  • Divorce Decree or Child Support Documents
  • Veterans Administration Benefits Statement
  • Current Income Statement from Employer or Paycheck Stubs
  • Retirement/Pension Benefits Statement
  • Social Security Benefits Statement

Medi-Cal / Medicaid

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

CalFresh / Food Stamps / SNAP

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Lifeline Program

Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.

 

Food Distribution Program on Indian Reservations (FDPIR)

Notice of Action (award letter) acknowledging eligibility for FDPIR benefits;

  • Name of the beneficiary;
  • The beginning and ending dates of the award or certification period; and
  • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

OR

FDPIR participation documents(e.g., a benefit card or copy of a benefit card);

  • Name of the beneficiary
  • The beginning and ending dates of the award or certification period; and
  • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

Tribally-Administered Temporary Assistance to Needy Families (TANF)

TANF Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Tribal Head Start

Head Start Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Bureau of Indian Affairs General Assistance (BIA)

BIA Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

CHOOSE YOUR PLAN

FREE Unlimited Data

+ Talk and Text
+ Free 5.5" Phone

Limited Time Only!

Lifeline + EBB

EBB provides FREE Unlimited Data

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FREE 6.5GB Data

+ Talk and Text
+ Free 5.5" Phone

Lifeline Only

This plan does NOT include unlimited data

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  Eligibility Documents

  • Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program.
  • Notice letter of participation in a qualifying state, federal or Tribal Program.
  • Program participation documents.
  • Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program.
  • Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits)
  • Copy of last year's State or Federal income tax return.
  • 3 consecutive months' worth of your most current pay stubs.
  • Social Security benefits statement. Veterans Administration benefits statement.
  • Retirement/Pension benefits statement.
  • Divorce decree or child support document.
  • Unemployment/Workers' Compensation benefits statement.