enTouch Wireless Store Locations

Want to enroll or get Lifeline support in person? Visit one of our enTouch Wireless retail locations to speak with a Lifeline representative, apply for a free phone plan, or get support!

        ID Guidelines

      • U.S. Driver License
      • Certificate of U.S. Citizenship
      • Certificate of Naturalization or Citizenship
      • U.S. Passport/U.S. Territory Passport
      • Foreign Passport
      • U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID
      • U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel)
      • Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve)
      • Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID
      • Northern Mariana Card
      • Permanent Resident Card
      • Permanent Resident Alien Card
      • Permanent Resident Re-Entry Permit
      • Temporary Resident Identification Card
      • Employment Authorization Card
      • Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions)

       

      *All forms of ID must be valid and used before expiration date.

      Qualify by income and provide one of the following as proof.

      • Prior Year’s State, Federal or Tribal Tax Return
      • Unemployment/Workers' Compensation Benefits Statement
      • Divorce Decree or Child Support Documents
      • Veterans Administration Benefits Statement
      • Current Income Statement from Employer or Paycheck Stubs
      • Retirement/Pension Benefits Statement
      • Social Security Benefits Statement

      Bureau of Indian Affairs General Assistance (BIA)

      BIA Award letter, should contain the following basic information:

      • Name of the program,
      • Name of the beneficiary
      • Address of the beneficiary
      • Date of the award

      Tribal Head Start

      Head Start Award letter, should contain the following basic information:

      • Name of the program,
      • Name of the beneficiary
      • Address of the beneficiary
      • Date of the award

      Tribally-Administered Temporary Assistance to Needy Families (TANF)

      TANF Award letter, should contain the following basic information:

      • Name of the program,
      • Name of the beneficiary
      • Address of the beneficiary
      • Date of the award

      Food Distribution Program on Indian Reservations (FDPIR)

      Notice of Action (award letter) acknowledging eligibility for FDPIR benefits;

      • Name of the beneficiary;
      • The beginning and ending dates of the award or certification period; and
      • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

      OR

      FDPIR participation documents(e.g., a benefit card or copy of a benefit card);

      • Name of the beneficiary
      • The beginning and ending dates of the award or certification period; and
      • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

      Lifeline Program

      Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.

       

      Medi-Cal / Medicaid

      Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

      • Name of the program or state equivalent,
      • Name of the beneficiary,
      • Address of the beneficiary, and
      • Date of the award

      OR

      Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

      • Name of the program or state equivalent,
      • Name of the beneficiary
      • Medical Identification number, OR
      • Case number,
      • Eligibility dates, OR
      • Current participation status

      CalFresh / Food Stamps / SNAP

      Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

      • Name of the program,
      • Name of the beneficiary,
      • Eligibility dates, OR
      • Current participation status

      OR

      Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

      • Name of the program or state equivalent,
      • Name of the beneficiary,
      • Case number,
      • Eligibility dates, OR
      • Current participation status

      Veterans Pension and Survivors Benefit

      Pension Grant Letter should contain the following basic information:

      • Participant’s name
      • Address
      • A decision about the participant’s monthly entitlement amount
      • Payment start date

      Federal Public Housing Assistance (FPHA)

      FPHA award letter should contain the following basic information:

      • Name of the program,
      • Date of the award,
      • Name of the beneficiary, and
      • Award amount.

      Supplemental Security Income (SSI)

      Approval Letter or Benefit Statement issued by the SSA or on SSA letterhead.

      • Consumer’s name
      • Date
      • Eligibility Date
      • Claim number OR Other consumer identification number
      • Payment amount

      Medicaid / Medi-Cal

      Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:

      • Name of the program or state equivalent,
      • Name of the beneficiary,
      • Address of the beneficiary, and
      • Date of the award

      OR

      Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:

      • Name of the program or state equivalent,
      • Name of the beneficiary
      • Medical Identification number, OR
      • Case number,
      • Eligibility dates, OR
      • Current participation status

      SNAP / Food Stamps / CalFresh

      Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:

      • Name of the program,
      • Name of the beneficiary,
      • Eligibility dates, OR
      • Current participation status

      OR

      Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:

      • Name of the program or state equivalent,
      • Name of the beneficiary,
      • Case number,
      • Eligibility dates, OR
      • Current participation status

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        Eligibility Documents

      • Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program.
      • Notice letter of participation in a qualifying state, federal or Tribal Program.
      • Program participation documents.
      • Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program.
      • Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits)
      • Copy of last year's State or Federal income tax return.
      • 3 consecutive months' worth of your most current pay stubs.
      • Social Security benefits statement. Veterans Administration benefits statement.
      • Retirement/Pension benefits statement.
      • Divorce decree or child support document.
      • Unemployment/Workers' Compensation benefits statement.