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Texas Lifeline Recertification 

You will receive a text and letter about recertifying your Lifeline benefit. This page will help all Lifeline customers in Texas learn how to keep their benefit active!

Texas residents who need to renew their Affordable Connectivity Program (ACP) benefit must do so here.

RECERTIFY ONLINE       Get Started

About Recertifying Your Lifeline And/Or ACP Benefit(s)

You will be notified when it is time to recertify your Lifeline benefit and/or renew ACP benefit. Texas residents with a Lifeline + ACP Combo plan will need to separately recertify or renew each program benefit. To get started, determine which program it is time to recertify or renew: 

Note: You should follow the instructions ONLY for the program you are being asked to renew, even if your enTouch Wireless plan combines both Lifeline and ACP benefits.

Recertify Your Lifeline Benefit

You can recertify your Texas Lifeline benefit online or by mail. The Texas Lifeline Administrator will send a letter by mail and we will also send you text reminders!

Renew Your ACP Benefit

The ACP administrator, USAC, will contact you by mail and text message with instructions when it is time to renew your ACP benefit. Learn more about the ACP renewal process using the link below!

How To Recertify Your Texas Lifeline Benefit

You will receive a letter from the Texas Lifeline Administrator notifying you when it is time to recertify your Lifeline benefit. The envelope containing the letter will include your recertification form and a barcode with the last 9 digits underlined. You will have 60 days to complete your recertification application to verify your continued eligibility for your monthly benefit.

This page is for Texas Lifeline renewal only. To renew your ACP benefit in Texas visit this page.

Recertify Online

The recertification form mailed to you has a barcode with the last 9 digits underlined. Use the 9-digit number to recertify online. If you cannot locate the form mailed to you follow the link below, select “no”, and follow the instructions.

Recertify by Mail

Complete the recertification form sent to you by the Texas Lifeline Administrator and return by the indicated due date to:

    • Texas Lifeline
      P.O. Box 4060
      Killeen, TX 76540-4060

SNAP / Food Stamps / CalFresh

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Medicaid / Medi-Cal

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Supplemental Security Income (SSI)

Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead.

  • Consumer’s name
  • Date
  • Eligibility Date
  • Claim number OR Other consumer identification number
  • Payment amount

Federal Public Housing Assistance (FPHA)

FPHA award letter, should contain the following basic information:

  • Name of the program,
  • Date of the award,
  • Name of the beneficiary, and
  • Award amount.

Federal Veterans Affairs (VA) Veterans & Survivors Pension Benefit

Pension Grant Letter, should contain the following basic information:

  • Participant’s name
  • Address
  • A decision about the participant’s monthly entitlement amount
  • Payment start date

Qualify by income and provide one of the following as proof.

  • Prior Year’s State, Federal or Tribal Tax Return
  • Unemployment/Workers' Compensation Benefits Statement
  • Divorce Decree or Child Support Documents
  • Veterans Administration Benefits Statement
  • Current Income Statement from Employer or Paycheck Stubs
  • Retirement/Pension Benefits Statement
  • Social Security Benefits Statement

Medi-Cal / Medicaid

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

CalFresh / Food Stamps / SNAP

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Lifeline Program

Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.