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We’re happy to help!

Our representatives are excited to help with anything. Whether it’s walking you through a Lifeline application, or helping you traverse our website. All you need to do is ask – we make it easy! But our FAQ page might already have the answer you need.

CHECK OUR FAQ PAGE FIRST!

Customer Support Information

Dial 611 from your enTouch phone

E: support@enTouchWireless.com

P: 866.488.8719

M: 3030 LBJ Freeway, Suite 1320, Dallas, TX 75234.

Customer Support Hours

Monday – Friday: 10am – 10pm CT




    SNAP / Food Stamps / CalFresh

    Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

    • Name of the program,
    • Name of the beneficiary,
    • Eligibility dates, OR
    • Current participation status

    OR

    Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

    • Name of the program or state equivalent,
    • Name of the beneficiary,
    • Case number,
    • Eligibility dates, OR
    • Current participation status

    Medicaid / Medi-Cal

    Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

    • Name of the program or state equivalent,
    • Name of the beneficiary,
    • Address of the beneficiary, and
    • Date of the award

    OR

    Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

    • Name of the program or state equivalent,
    • Name of the beneficiary
    • Medical Identification number, OR
    • Case number,
    • Eligibility dates, OR
    • Current participation status

    Supplemental Security Income (SSI)

    Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead.

    • Consumer’s name
    • Date
    • Eligibility Date
    • Claim number OR Other consumer identification number
    • Payment amount

    Federal Public Housing Assistance (FPHA)

    FPHA award letter, should contain the following basic information:

    • Name of the program,
    • Date of the award,
    • Name of the beneficiary, and
    • Award amount.

    Federal Veterans Affairs (VA) Veterans & Survivors Pension Benefit

    Pension Grant Letter, should contain the following basic information:

    • Participant’s name
    • Address
    • A decision about the participant’s monthly entitlement amount
    • Payment start date

    Qualify by income and provide one of the following as proof.

    • Prior Year’s State, Federal or Tribal Tax Return
    • Unemployment/Workers' Compensation Benefits Statement
    • Divorce Decree or Child Support Documents
    • Veterans Administration Benefits Statement
    • Current Income Statement from Employer or Paycheck Stubs
    • Retirement/Pension Benefits Statement
    • Social Security Benefits Statement

    Medi-Cal / Medicaid

    Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

    • Name of the program or state equivalent,
    • Name of the beneficiary,
    • Address of the beneficiary, and
    • Date of the award

    OR

    Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

    • Name of the program or state equivalent,
    • Name of the beneficiary
    • Medical Identification number, OR
    • Case number,
    • Eligibility dates, OR
    • Current participation status

    CalFresh / Food Stamps / SNAP

    Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

    • Name of the program,
    • Name of the beneficiary,
    • Eligibility dates, OR
    • Current participation status

    OR

    Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

    • Name of the program or state equivalent,
    • Name of the beneficiary,
    • Case number,
    • Eligibility dates, OR
    • Current participation status

    Lifeline Program

    Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.