customer service rep

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Our representatives are excited to help with anything. Whether it’s walking you through a Lifeline application, or helping you traverse our website. All you need to do is ask – we make it easy! But our FAQ page might already have the answer you need.

CHECK OUR FAQ PAGE FIRST!

Customer Support Information

Dial 611 from your enTouch phone

E: support@enTouchWireless.com

P: 866.488.8719

M: 3030 LBJ Freeway, Suite 1320, Dallas, TX 75234.

Customer Support Hours

Monday – Friday: 10am – 10pm CT




    SNAP / Food Stamps / CalFresh

    Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

    • Name of the program,
    • Name of the beneficiary,
    • Eligibility dates, OR
    • Current participation status

    OR

    Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

    • Name of the program or state equivalent,
    • Name of the beneficiary,
    • Case number,
    • Eligibility dates, OR
    • Current participation status

    Medicaid / Medi-Cal

    Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

    • Name of the program or state equivalent,
    • Name of the beneficiary,
    • Address of the beneficiary, and
    • Date of the award

    OR

    Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

    • Name of the program or state equivalent,
    • Name of the beneficiary
    • Medical Identification number, OR
    • Case number,
    • Eligibility dates, OR
    • Current participation status

    Supplemental Security Income (SSI)

    Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead.

    • Consumer’s name
    • Date
    • Eligibility Date
    • Claim number OR Other consumer identification number
    • Payment amount

    Federal Public Housing Assistance (FPHA)

    FPHA award letter, should contain the following basic information:

    • Name of the program,
    • Date of the award,
    • Name of the beneficiary, and
    • Award amount.

    Federal Veterans Affairs (VA) Veterans Pension and Survivors Benefit

    Pension Grant Letter, should contain the following basic information:

    • Participant’s name
    • Address
    • A decision about the participant’s monthly entitlement amount
    • Payment start date

    Qualify by income and provide one of the following as proof.

    • Prior Year’s State, Federal or Tribal Tax Return
    • Unemployment/Workers' Compensation Benefits Statement
    • Divorce Decree or Child Support Documents
    • Veterans Administration Benefits Statement
    • Current Income Statement from Employer or Paycheck Stubs
    • Retirement/Pension Benefits Statement
    • Social Security Benefits Statement

    Medi-Cal / Medicaid

    Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

    • Name of the program or state equivalent,
    • Name of the beneficiary,
    • Address of the beneficiary, and
    • Date of the award

    OR

    Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

    • Name of the program or state equivalent,
    • Name of the beneficiary
    • Medical Identification number, OR
    • Case number,
    • Eligibility dates, OR
    • Current participation status

    CalFresh / Food Stamps / SNAP

    Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

    • Name of the program,
    • Name of the beneficiary,
    • Eligibility dates, OR
    • Current participation status

    OR

    Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

    • Name of the program or state equivalent,
    • Name of the beneficiary,
    • Case number,
    • Eligibility dates, OR
    • Current participation status

    Lifeline Program

    Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.

     

    Food Distribution Program on Indian Reservations (FDPIR)

    Notice of Action (award letter) acknowledging eligibility for FDPIR benefits;

    • Name of the beneficiary;
    • The beginning and ending dates of the award or certification period; and
    • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

    OR

    FDPIR participation documents(e.g., a benefit card or copy of a benefit card);

    • Name of the beneficiary
    • The beginning and ending dates of the award or certification period; and
    • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

    Tribally-Administered Temporary Assistance to Needy Families (TANF)

    TANF Award letter, should contain the following basic information:

    • Name of the program,
    • Name of the beneficiary
    • Address of the beneficiary
    • Date of the award

    Tribal Head Start

    Head Start Award letter, should contain the following basic information:

    • Name of the program,
    • Name of the beneficiary
    • Address of the beneficiary
    • Date of the award

    Bureau of Indian Affairs General Assistance (BIA)

    BIA Award letter, should contain the following basic information:

    • Name of the program,
    • Name of the beneficiary
    • Address of the beneficiary
    • Date of the award