What is Lifeline Phone Service?

Lifeline is a government benefit that provides free cell phone service* for millions of eligible customers.

You may qualify for Lifeline if you receive assistance from:

  • SNAP / Food Stamps
  • Medicaid
  • Supplemental Security Income (SSI)
  • Other government programs

You may also qualify if your total household income meets the Federal Poverty Guidelines.

SNAP / FOOD STAMPS

MEDICAID

SUPPLEMENTAL SECURITY INCOME (SSI)

What is the Affordable Connectivity Program (ACP)?

The Affordable Connectivity Program (ACP) is a government benefit program that provides discounts on monthly broadband Internet access service. Eligible consumers can receive upgraded plans that include additional free data every month!

The enTouch Wireless Lifeline and ACP plan now offers FREE UNLIMITED Talk & Text + 10GB Data!*

Get FREE Unlimited Talk, Text, & 10GB Data!*

Claim Your FREE Government Phone Service

FREE Monthly Talk, Text, & Data!*

What You Need

How It Works

  • Submit an online application for Lifeline + ACP Combo Plan
  • Receive and activate your FREE enTouch Wireless SIM card
  • Enjoy FREE Talk, Text, and Data!*
  • What You Need

    How It Works

    • Submit an online application for Lifeline + ACP Combo Plan
    • Receive and activate your FREE enTouch Wireless SIM card
    • Enjoy FREE Talk, Text, and Data!*

INTERNATIONAL CALLING IS LIMITED to unlimited landline and cellular calling to certain countries. Please see the full Terms of Service for additional information.
*Offer subject to eligibility for the Affordable Connectivity Program (ACP) and Lifeline. Offer may vary by location and ACP Terms & Conditions apply.

Do I Qualify for FREE Government Phone Service?*

You may qualify for Lifeline and ACP by participating in select government assistance programs or meeting income guidelines.

QUALIFY BY PROGRAM

SNAP

 SNAP / FOOD STAMPS

WHAT DO I NEED?

medicaid-icon

MEDICAID

WHAT DO I NEED?

ssi logo

SUPPLEMENTAL SECURITY INCOME (SSI)

WHAT DO I NEED?

VETERANS & SURVIVORS PENSION BENEFIT

WHAT DO I NEED?

FEDERAL PUBLIC HOUSING ASSISTANCE (FPHA)

WHAT DO I NEED?

You may qualify for Lifeline benefits if your total household income meets the poverty guidelines for your state.

Qualify by Income in Hawaii

Persons in Household Income
1 member $21,101
2 members $28,431
3 members $35,762
4 members $43,092
5 members $50,423
Each additional member $7,331

*Based on 135% of the 2022 Federal Poverty Guidelines.

Source: U.S. Federal Poverty Guidelines Used to Determine Financial Eligibility for Certain Federal Programs, U.S. Department of Health & Human Services, January 12, 2022. If you provide documentation that does not cover a full year (such as current paycheck stubs), you must submit three (3) consecutive months’ worth of the same type of document from the previous twelve months. NOTE: All new applicants will need to submit proof of government assistance in order to complete enrollment. There are several easy methods to submit proof eligibility; you will be able to select what method is best for you later in the signup process.

FREE Unlimited Talk & Text + 10GB Data!*

Join The Thousands of Happy enTouch Wireless Customers

review 1

I only have good things to say about enTouch. I’ve referred several friends because enrolling is easy and I got my free phone service quickly!

review 2

This program is great! I needed help getting a new phone service so I signed up with entouch. This is FREE so take advantage!!!

review 3

Great product. Can’t beat free phone service and customer service is as good if not better than most companies

Join the enTouch Wireless family!

You deserve the best wireless service and the most from your benefits! That is what we are committed to delivering to you!

ENROLL IN ENTOUCH WIRELESS LIFELINE SERVICE

For A Limited Time Only

FREE 10GB Data* + FREE International Calling

Eligible new Hawaii customers can get 100% FREE Unlimited Talk and Text plus FREE 10GB Data!* Our plans now also offer FREE international calling!

*Offer subject to eligibility for the Affordable Connectivity Program (ACP) and Lifeline. Offer may vary by location and ACP Terms & Conditions apply. GSM coverage required. Data is 3G/4G/LTE based on network availability and device capability. For more information, view our Open Internet Policy.
INTERNATIONAL CALLING IS LIMITED to unlimited landline and cellular calling to certain countries. Please see the full Terms of Service for additional information.

For all available Lifeline plans please visit: www.entouchwireless.com/lifeline-plans

Lifeline + ACP

$0
$0
  • 10GB DATA*
  • UNLIMITED TEXT*
  • UNLIMITED TALK*

Hawaii Utilities Commission

If you have unresolved issues after contacting enTouch Wireless Customer Support, you may contact:

Oahu
Public Utilities Commission
465 South King Street, #103
Honolulu, Hawaii 96813 (map)
808-586-2020 | 808-586-2066 (Fax)
puc@hawaii.gov

Kauai
PUC Kauai District Office
3060 Eiwa Street, Room 302-C
Lihue, Hawaii 96766
808-274-3232 | 808-274-3233 (Fax)

Maui
PUC Maui District Office
One Main Plaza
2200 Main Street, Suite 540
Wailuku, Hawaii 96793
808-984-8182 | 808-984-8188 (Fax)

Hawaii
PUC Hawaii District Office
688 Kinoole Street, #106-A
Hilo, Hawaii 96720
808-974-4533 | 808-974-4534 (Fax)

enTouch Wireless Customer Support

Dial 611 on your Lifeline phone (Monday – Friday: 5am – 5pm HT)

SNAP / Food Stamps / CalFresh

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Medicaid / Medi-Cal

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Supplemental Security Income (SSI)

Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead.

  • Consumer’s name
  • Date
  • Eligibility Date
  • Claim number OR Other consumer identification number
  • Payment amount

Federal Public Housing Assistance (FPHA)

FPHA award letter, should contain the following basic information:

  • Name of the program,
  • Date of the award,
  • Name of the beneficiary, and
  • Award amount.

Federal Veterans Affairs (VA) Veterans & Survivors Pension Benefit

Pension Grant Letter, should contain the following basic information:

  • Participant’s name
  • Address
  • A decision about the participant’s monthly entitlement amount
  • Payment start date

Qualify by income and provide one of the following as proof.

  • Prior Year’s State, Federal or Tribal Tax Return
  • Unemployment/Workers' Compensation Benefits Statement
  • Divorce Decree or Child Support Documents
  • Veterans Administration Benefits Statement
  • Current Income Statement from Employer or Paycheck Stubs
  • Retirement/Pension Benefits Statement
  • Social Security Benefits Statement

Medi-Cal / Medicaid

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

CalFresh / Food Stamps / SNAP

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Lifeline Program

Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.