activate your phone

Activate
your phone

If you purchased or received your new phone from us:

  1. Your phone is shipped with a plan loaded and ready to use.
  2. Power On the phone and call 866.488.8719 to Activate!

If you are adding an EnTouch Wireless SIM card to a phone not provided by enTouch Wireless, follow the SIM Card Activation steps shown below.

SIM Card Activation

 SIM Card Activation

If you’re using your own device, and received a SIM card from us:

  • Lay the SIM Card on a hard, flat surface.
  • Press the size on the backside of the card related to the SIM size your phone needs.
  • Place the SIM Card in your device, usually underneath the battery.
  • Power On the phone. It will go through a complete power cycle.
  • Call 866.488.8719 to Activate. You’ll need the ICCID # from the package. (This can be found on the SIM punch-out as well as the SIM itself.)
  • Note – 4G iPhones need the data/internet settings updated. You will need Wi-Fi access to internet to complete this. Here’s how:

  1. On the home screen, tap on Settings.

  2. Tap on Wi-Fi.

  3. Choose a Wi-Fi network.

  4. If the Wi-Fi network requires a password, enter the password and tap Join.

  5. Press the Home button to return to the home screen.

  6. On the home screen, tap on Safari.

  7. In the URL Search bar type in “https://bit.ly/2ETjoMN” and tap Go.

  8. A profile installer will pop-up on the screen. Tap Install.

  9. A warning screen will appear. Tap on Install again.

  10. A final verification screen will appear. Tap Install.

  11. The APN profile should now be installed. Press the Home button on the device and open Safari again. Enter a web page (like Google.com) and verify that it connects to the web. In the event that the data/internet on your phone still does not work, please contact one of our representatives at 866.488.8719 (click to call functionality on mobile).

You should be all set to use your phone now! If you have any trouble, we are ready to help – just dial 866.488.8719. (Click to call functionality on mobile.) We’ll be available any time you need help with your phone or your service. Thank you – we really appreciate your business.

Smartphone Activation

 Smartphone Activation

If you purchased or received your new phone from us:

  • Your phone is shipped with a plan loaded and ready to use.
  • Power On the phone. Call 866.488.8719 to Activate.

How to Keep Your Phone Number

Keeping your phone number is easy

Want to bring your existing phone number to your new enTouch phone? When you receive your new phone in the mail, call Customer Support at 866.488.8719

  1. Have the following ready:
    • Name
    • Address as it appears on your account
    • Last 4 digits of your Social Security
    • Phone number you want to keep
    • ESN number of your new phone (found on the inside of the battery door)
    • Account Number for the phone number from your original service provider (generally NOT the same as the phone number)
    • Password/Pin used to access the account (generally NOT the password you used to access your online account.)
    • Valid contact number which is neither number involved in the phone number change.
  2. Tell Customer Support you want to “Port” your current phone number to your new phone. NOTE: Your account will need to be in good standing in order to proceed.
  3. Customer Support will handle the rest. There are no fees associated with this change. Keep the following in mind before proceeding:
    • Although not typical, the port process can take 24-48 business hours to complete.
    • Your current provider generally responds promptly, but they officially have up to 72 hours to release your number to us (which is out of our control.)
    • There is a period of time where both your old and new phones will be without service during the port process.
    • We do not recommend starting the port process on Fridays in order to avoid being without service over the weekend.
    • Any inaccurate information will delay the port process further. Please be sure all of the above information is accurate before calling.

  ID Guidelines

  • U.S. Driver License
  • Certificate of U.S. Citizenship
  • Certificate of Naturalization or Citizenship
  • U.S. Passport/U.S. Territory Passport
  • Foreign Passport
  • U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID
  • U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel)
  • Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve)
  • Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID
  • Northern Mariana Card
  • Permanent Resident Card
  • Permanent Resident Alien Card
  • Permanent Resident Re-Entry Permit
  • Temporary Resident Identification Card
  • Employment Authorization Card
  • Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions)

 

*All forms of ID must be valid and used before expiration date.

Qualify by income and provide one of the following as proof.

  • Prior Year’s State, Federal or Tribal Tax Return
  • Unemployment/Workers' Compensation Benefits Statement
  • Divorce Decree or Child Support Documents
  • Veterans Administration Benefits Statement
  • Current Income Statement from Employer or Paycheck Stubs
  • Retirement/Pension Benefits Statement
  • Social Security Benefits Statement

Bureau of Indian Affairs General Assistance (BIA)

BIA Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Tribal Head Start

Head Start Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Tribally-Administered Temporary Assistance to Needy Families (TANF)

TANF Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Food Distribution Program on Indian Reservations (FDPIR)

Notice of Action (award letter) acknowledging eligibility for FDPIR benefits;

  • Name of the beneficiary;
  • The beginning and ending dates of the award or certification period; and
  • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

OR

FDPIR participation documents(e.g., a benefit card or copy of a benefit card);

  • Name of the beneficiary
  • The beginning and ending dates of the award or certification period; and
  • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

Lifeline Program

Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.

 

Medi-Cal / Medicaid

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

CalFresh / Food Stamps / SNAP

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Federal Veterans Affairs (VA) Veterans Pension and Survivors Benefit

Pension Grant Letter should contain the following basic information:

  • Participant’s name
  • Address
  • A decision about the participant’s monthly entitlement amount
  • Payment start date

Federal Public Housing Assistance (FPHA)

FPHA award letter should contain the following basic information:

  • Name of the program,
  • Date of the award,
  • Name of the beneficiary, and
  • Award amount.

Supplemental Security Income (SSI)

Approval Letter or Benefit Statement issued by the SSA or on SSA letterhead.

  • Consumer’s name
  • Date
  • Eligibility Date
  • Claim number OR Other consumer identification number
  • Payment amount

Medicaid / Medi-Cal

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

SNAP / Food Stamps / CalFresh

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

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  Eligibility Documents

  • Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program.
  • Notice letter of participation in a qualifying state, federal or Tribal Program.
  • Program participation documents.
  • Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program.
  • Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits)
  • Copy of last year's State or Federal income tax return.
  • 3 consecutive months' worth of your most current pay stubs.
  • Social Security benefits statement. Veterans Administration benefits statement.
  • Retirement/Pension benefits statement.
  • Divorce decree or child support document.
  • Unemployment/Workers' Compensation benefits statement.