3G Services to be Decommissioned in Your Area

The 3G network will be decommissioned – and no longer available – by your enTouch Wireless current underlying carrier in your service area on December 31, 2022.  This means that your current phone and network will not support talk/text/data effective December 31, 2022.

For some customers, enTouch Wireless does not have an alternate underlying carrier in your service area to continue providing you Lifeline and/or ACP services, effective December 31, 2022. For other customers, enTouch Wireless can continue providing Lifeline and/or ACP services on an alternate underlying carrier, dependent on your location.

To identify whether you’re eligible to continue Lifeline and/or ACP service through enTouch Wireless, or whether you need to transfer your service benefits to another provider, call 833-856-1945.

If you do not take action before December 31, 2022, you will be de-enrolled from Lifeline and/or ACP programs that you receive from enTouch Wireless, and your phone will be disconnected December 31, 2022.

However, you can transfer your Lifeline benefit and/or ACP service to another participating Service Provider or separate Service Providers before December 31, 2022 to minimize service interruptions.

How to keep Lifeline Benefit and/or ACP services:

Subscribers in all states except California:

  • If you are eligible for a different underlying carrier with enTouch and want to keep your Lifeline and/or ACP services, call 833-856-1945 for more information.
  • If you want to transfer your Lifeline and/or ACP services to another service provider, you will first need to complete an application with the National Verifier at checklifeline.org. Once your application is approved, you can contact an alternate participating service provider(s) and arrange for your transfer of your Lifeline benefit and/or ACP services. To minimize interruption of service, you will need to complete the transfer process prior to 12/31/2022.

 

Subscribers in California:

  • To find out if you are eligible for a different underlying carrier with enTouch and, if so, want to keep your Lifeline and/or ACP services, call 833-856-1945 for more information.
  • If you want to transfer your Lifeline and/or ACP services to another service provider, you should contact a qualified service provider. You may identify potential service providers at the following website: https://www.californialifeline.com/en/provider_search. You may also contact the CA LifeLine Administrator at www.californialifeline.com.  Once your eligibility is confirmed, your California LifeLine and other benefits can be transferred. To minimize interruption of service, you will need to complete the transfer process prior to 12/31/2022.

Take Action ASAP!

If you do not take any action before Saturday, December 31, 2022, enTouch Wireless will disconnect your phone, and you will be de-enrolled from Lifeline and/or ACP service(s).

If you have any questions, please contact us at 833-856-1945.

  ID Guidelines

  • U.S. Driver License
  • Certificate of U.S. Citizenship
  • Certificate of Naturalization or Citizenship
  • U.S. Passport/U.S. Territory Passport
  • Foreign Passport
  • U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID
  • U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel)
  • Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve)
  • Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID
  • Northern Mariana Card
  • Permanent Resident Card
  • Permanent Resident Alien Card
  • Permanent Resident Re-Entry Permit
  • Temporary Resident Identification Card
  • Employment Authorization Card
  • Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions)

 

*All forms of ID must be valid and used before expiration date.

Qualify by income and provide one of the following as proof.

  • Prior Year’s State, Federal or Tribal Tax Return
  • Unemployment/Workers' Compensation Benefits Statement
  • Divorce Decree or Child Support Documents
  • Veterans Administration Benefits Statement
  • Current Income Statement from Employer or Paycheck Stubs
  • Retirement/Pension Benefits Statement
  • Social Security Benefits Statement

Bureau of Indian Affairs General Assistance (BIA)

BIA Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Tribal Head Start

Head Start Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Tribally-Administered Temporary Assistance to Needy Families (TANF)

TANF Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Food Distribution Program on Indian Reservations (FDPIR)

Notice of Action (award letter) acknowledging eligibility for FDPIR benefits;

  • Name of the beneficiary;
  • The beginning and ending dates of the award or certification period; and
  • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

OR

FDPIR participation documents(e.g., a benefit card or copy of a benefit card);

  • Name of the beneficiary
  • The beginning and ending dates of the award or certification period; and
  • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

Lifeline Program

Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.

 

Medi-Cal / Medicaid

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

CalFresh / Food Stamps / SNAP

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Federal Veterans Affairs (VA) Veterans Pension and Survivors Benefit

Pension Grant Letter should contain the following basic information:

  • Participant’s name
  • Address
  • A decision about the participant’s monthly entitlement amount
  • Payment start date

Federal Public Housing Assistance (FPHA)

FPHA award letter should contain the following basic information:

  • Name of the program,
  • Date of the award,
  • Name of the beneficiary, and
  • Award amount.

Supplemental Security Income (SSI)

Approval Letter or Benefit Statement issued by the SSA or on SSA letterhead.

  • Consumer’s name
  • Date
  • Eligibility Date
  • Claim number OR Other consumer identification number
  • Payment amount

Medicaid / Medi-Cal

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

SNAP / Food Stamps / CalFresh

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

CHOOSE YOUR PLAN

FREE Unlimited Data

+ Talk and Text
+ Free 5.5" Phone

Limited Time Only!

Lifeline + EBB

EBB provides FREE Unlimited Data

Enroll Now

FREE 6.5GB Data

+ Talk and Text
+ Free 5.5" Phone

Lifeline Only

This plan does NOT include unlimited data

Enroll Now

  Eligibility Documents

  • Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program.
  • Notice letter of participation in a qualifying state, federal or Tribal Program.
  • Program participation documents.
  • Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program.
  • Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits)
  • Copy of last year's State or Federal income tax return.
  • 3 consecutive months' worth of your most current pay stubs.
  • Social Security benefits statement. Veterans Administration benefits statement.
  • Retirement/Pension benefits statement.
  • Divorce decree or child support document.
  • Unemployment/Workers' Compensation benefits statement.