3G Services to be Decommissioned in Your Area
The 3G network will be decommissioned – and no longer available – by your enTouch Wireless current underlying carrier in your service area on December 31, 2022. This means that your current phone and network will not support talk/text/data effective December 31, 2022.
For some customers, enTouch Wireless does not have an alternate underlying carrier in your service area to continue providing you Lifeline and/or ACP services, effective December 31, 2022. For other customers, enTouch Wireless can continue providing Lifeline and/or ACP services on an alternate underlying carrier, dependent on your location.
To identify whether you’re eligible to continue Lifeline and/or ACP service through enTouch Wireless, or whether you need to transfer your service benefits to another provider, call 833-856-1945.
If you do not take action before December 31, 2022, you will be de-enrolled from Lifeline and/or ACP programs that you receive from enTouch Wireless, and your phone will be disconnected December 31, 2022.
However, you can transfer your Lifeline benefit and/or ACP service to another participating Service Provider or separate Service Providers before December 31, 2022 to minimize service interruptions.