Affordability Connectivity Program subscribers are required to recertify their eligibility to retain their ACP benefit. This page provides details on everything you need to know about ACP recertification. In fact, ACP recertification is quick and easy and can be completed by phone, online, or by mail.
This page is for ACP recertification only. To renew a Lifeline benefit visit this page.
The fastest way to renew is to visit the National Verifier website. Call (877) 384-2470 to renew via Interactive Voice Response (IVR). To renew a Lifeline benefit visit this page.
In most cases, all you need to start the process of ACP recertification is your Application ID, located on your renewal letter (and sent to you in text messages). Once you have your Application ID, you can renew your ACP service online, by phone, or by mail. The recertify by phone method is the quickest way to complete ACP recertification.
Recertifying your Lifeline benefit may count towards ACP recertification for customers on a Lifeline + ACP combo plan (learn more here).
Some customers may need to provide additional documents before they can recertify their ACP benefit. These customers will not be able to use the recertify by phone method. Ensure that you check whether you need to provide additional proof of eligibility. If you do you will not be able to use the recertify by phone method, but you can still renew online or by mail.
Renew by Phone Learn More
Customers who need to provide documentation cannot renew by phone but can renew online or by mail.
If you are on an ACP-only plan and your certification expires, you will be de-enrolled losing access to your free talk, text, and data. Customers on a Lifeline + ACP combo plan will be automatically de-enrolled from ACP and moved to the Lifeline-only plan for your state. Combo plan customers may not be required to renew their ACP benefit. Learn more about combo plan renewal here.
Recertify your ACP eligibility to continue receiving your discounted free monthly talk, text, and data!
When it is time to recertify your ACP service, you will receive a letter from the ACP Administrator, USAC. The letter contains recertification instructions and a barcoded copy of the ACP Recertification Form. You will have no more than 60 days to complete your recertification application before you are de-enrolled from ACP.
Complete recertification online via the National Verifier web portal. Instructions to renew online are included in the letter mailed to you by USAC. Click the link below to renew instantly.
You can perform the entire recertification process for ACP renewal by calling (877) 384-2470 and entering your application ID number. However, if you need to submit proof documents, you are not eligible to renew by calling and must instead renew either online or by mail.
Customers who need to provide documentation cannot renew by phone but can renew online or by mail.
Complete the recertification form sent to you by USAC and return it by the indicated due date to:
Yes, the Affordable Connectivity Program requires that you renew or recertify your continued eligibility for your ACP benefit every year.
No. If you do not require additional documentation, you can use any method for ACP recertification. We recommend the phone method, as it is the easiest and fastest and provides an immediate result!
If you’re required to submit eligibility documentation, you will not be able to use the Renew by Phone method.
The USAC letter and notification text messages will provide your Application ID and indicate if you are required to submit additional documentation for recertification. However, if you are unsure or don’t have your letter, you can also use the starting letter of your Application ID. Application IDs starting with the letter “K” will require eligibility documentation and can only be renewed using the online or by mail options.
If you have a Lifeline + ACP combo plan with enTouch wireless you will be asked to renew your Lifeline benefit first. To renew your Lifeline benefit go to this page. If your Lifeline recertification is successful USAC should, in most cases, recertify your ACP benefit automatically!
If your Lifeline renewal is denied you must recertify your ACP benefit separately.
Customers with Lifeline and ACP benefits on separate devices will be required to separately renew/recertify both program benefits to retain their current services. Renew each program only after you have received an official letter or text asking you to recertify a specific program.
Renew your Lifeline benefit here.
Renew your ACP benefit above.
At enTouch Wireless, we believe everyone should have access to basic resources like phone and internet service. Whether it’s for education, professional use, or personal use, everyone deserves to be connected. That’s why we work to create opportunities for Americans across the nation. Contact us with any questions or check out answers to frequently asked questions below.
*All forms of ID must be valid and used before expiration date.
Qualify by income and provide one of the following as proof.
BIA Award letter, should contain the following basic information:
Head Start Award letter, should contain the following basic information:
TANF Award letter, should contain the following basic information:
Notice of Action (award letter) acknowledging eligibility for FDPIR benefits;
OR
FDPIR participation documents(e.g., a benefit card or copy of a benefit card);
Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.
Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:
OR
Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:
Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:
OR
Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:
Pension Grant Letter should contain the following basic information:
FPHA award letter should contain the following basic information:
Approval Letter or Benefit Statement issued by the SSA or on SSA letterhead.
Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:
OR
Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:
Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:
OR
Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information: