Who Is enTouch Wireless?

We were established on the idea that phone services are essential for all Americans. enTouch Wireless provides qualifying individuals with FREE cellphone services through the federal Lifeline program.

We offer customers reliable, nationwide coverage with trained and experienced support staff to answer your questions about Lifeline, recertification, reverification, and more!

ABOUT LIFELINE

Why Choose Us?

enTouch Wireless helps millions of Americans stay connected with and be part of their communities. We want everyone to have a kind and patient experience. From the day of enrollment and through years of service, we pride ourselves on providing quality customer service to everyone.

We’ve helped millions in the U.S. and Puerto Rico enroll in the Lifeline program. Our leadership team, with over 95 years of experience in the telecom industry, is focused on our customers’ experience. enTouch Wireless customers enjoy nationwide coverage supported by the trusted T-Mobile network. Below are just a few ways we offer more to our customers. We are experienced and happy to answer any Lifeline questions.

Premium Devices

Guided Annual Recertification 

Real Human Support Team (10am – 10pm CT)

Lifeline Program Experts

International Calling*

*International Calling is limited to paid plans and voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Terms and conditions apply.

Impact Of Lifeline

We know the impact of the Lifeline Program goes far beyond a reduced or free cell phone bill. Lifeline participants rely on the program to contact essential services, connect with family, and remain active in their communities. Lifeline keeps Americans connected to communities and services that are continually growing more digital. We are proud to provide Lifeline services that help Americans access:

Employment

Medical Appointments & Treatment 

Remote Learning 

Emergency Services

Government Benefits

Utility Account Management

enTouch Wireless is proud to be a funding member of the National Lifeline Association (NaLA). NaLA is a nonprofit organization dedicated to preserving every American’s right to access affordable telecommunications and broadband services. We encourage all participants, supporters, and advocates of the Lifeline and ACP programs to support or join NaLA. The more active supporters who unite under NaLA, the stronger our voice will be in Washington, D.C.

Lifeline Program

Lifeline is a 30+ year-old federal program intended to make essential communication services more affordable for low-income Americans. Families nationwide rely on phone services provided by the Lifeline program. Americans can qualify for Lifeline with proof of income below 135% of the federal poverty line or through participation in programs like; SNAP, Medicaid, Supplemental Security Income, FPHA, Veterans Pension & Survivors Benefit, and others.

Also check out our blog for insights on more things we can help you with, not just phone services. We care about our customers and want to help in every way we can!

HOW TO QUALIFY FOR LIFELINE ENROLL IN LIFELINE

What Do Our Customers Have To Say?

Don’t take our word for it. See what our customers think about us.

John W.

This place is pretty good about keeping your account
Up to date, no need to call customer service they got it handled go here for your phone needs

Dee B.

I think it is the best!

Rose C.

Wish I knew you were there before my friend got flustered and bought a different phone

Deborah C.

👍

  ID Guidelines

  • U.S. Driver License
  • Certificate of U.S. Citizenship
  • Certificate of Naturalization or Citizenship
  • U.S. Passport/U.S. Territory Passport
  • Foreign Passport
  • U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID
  • U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel)
  • Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve)
  • Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID
  • Northern Mariana Card
  • Permanent Resident Card
  • Permanent Resident Alien Card
  • Permanent Resident Re-Entry Permit
  • Temporary Resident Identification Card
  • Employment Authorization Card
  • Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions)

 

*All forms of ID must be valid and used before expiration date.

Qualify by income and provide one of the following as proof.

  • Prior Year’s State, Federal or Tribal Tax Return
  • Unemployment/Workers' Compensation Benefits Statement
  • Divorce Decree or Child Support Documents
  • Veterans Administration Benefits Statement
  • Current Income Statement from Employer or Paycheck Stubs
  • Retirement/Pension Benefits Statement
  • Social Security Benefits Statement

Bureau of Indian Affairs General Assistance (BIA)

BIA Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Tribal Head Start

Head Start Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Tribally-Administered Temporary Assistance to Needy Families (TANF)

TANF Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Food Distribution Program on Indian Reservations (FDPIR)

Notice of Action (award letter) acknowledging eligibility for FDPIR benefits;

  • Name of the beneficiary;
  • The beginning and ending dates of the award or certification period; and
  • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

OR

FDPIR participation documents(e.g., a benefit card or copy of a benefit card);

  • Name of the beneficiary
  • The beginning and ending dates of the award or certification period; and
  • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

Lifeline Program

Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.

 

Medi-Cal / Medicaid

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

CalFresh / Food Stamps / SNAP

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Federal Veterans Affairs (VA) Veterans Pension and Survivors Benefit

Pension Grant Letter should contain the following basic information:

  • Participant’s name
  • Address
  • A decision about the participant’s monthly entitlement amount
  • Payment start date

Federal Public Housing Assistance (FPHA)

FPHA award letter should contain the following basic information:

  • Name of the program,
  • Date of the award,
  • Name of the beneficiary, and
  • Award amount.

Supplemental Security Income (SSI)

Approval Letter or Benefit Statement issued by the SSA or on SSA letterhead.

  • Consumer’s name
  • Date
  • Eligibility Date
  • Claim number OR Other consumer identification number
  • Payment amount

Medicaid / Medi-Cal

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

SNAP / Food Stamps / CalFresh

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

CHOOSE YOUR PLAN

FREE Unlimited Data

+ Talk and Text
+ Free 5.5" Phone

Limited Time Only!

Lifeline + EBB

EBB provides FREE Unlimited Data

Enroll Now

FREE 6.5GB Data

+ Talk and Text
+ Free 5.5" Phone

Lifeline Only

This plan does NOT include unlimited data

Enroll Now

  Eligibility Documents

  • Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program.
  • Notice letter of participation in a qualifying state, federal or Tribal Program.
  • Program participation documents.
  • Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program.
  • Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits)
  • Copy of last year's State or Federal income tax return.
  • 3 consecutive months' worth of your most current pay stubs.
  • Social Security benefits statement. Veterans Administration benefits statement.
  • Retirement/Pension benefits statement.
  • Divorce decree or child support document.
  • Unemployment/Workers' Compensation benefits statement.