Reverifying Your Lifeline Service
The Lifeline administrator, USAC, requires all Lifeline recipients to be verified in the National Verifier. Reverification can be completed online – login or create an account in National Verifier to get started. Learn more about what you will need to reverify below.
What You Will Need
- Driver’s license or Passport (unexpired)
- Birth certificate
- Certificate of Naturalization or of U.S. Citizenship
- Permanent resident or resident alien card (unexpired)
- Military discharge documentation
- Weapons permit (unexpired)
- U.S. government, military, state, or Tribal issued ID (unexpired)
- Government assistance program document (that includes proof of identity)
- Unemployment or worker’s compensation statement of benefits
- Statement of benefits from a qualifying program (that includes proof of identity)
Proof of program participation should be a copy of an official letter/notice or a screenshot of an official portal. Your proof should include the following information.
- Program name
- Consumer’s name
- Case/identification number
- Eligibility dates
- Date site accessed (it can be found on the bottom left-hand side of the webpage)
Examples of acceptable program proof documentation include:
- DHS Notice of Approval
- DHS Notice of Change
- House Authority Benefit Statement
- MyEBT Screenshot
- State/Federal portal screenshot
- DHS letter or screenshot
- Housing Authority Benefit Statement
Need to check your reverification status?
Call Lifeline consumer support at (800) 234-9473 Monday through Sunday, 9:00 AM to 9:00 PM ET (press 1 for English or press 2 for Spanish).
About This Free Phone Offer
Get a Free Phone After Your Reverification is Complete! Here’s how:
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Login to National Verifier and upload your proof of ID and eligibility before February 17, 2024
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The Lifeline administrator will review your documents to confirm eligibility
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You’ll be able to redeem your free phone by phone once we confirm you have “passed” your reverification!
Reverification FAQ
How do I know if I need to Reverify my Lifeline Service?
You will receive a notice from the Lifeline Administrator with details about re-verifying your Lifeline service. enTouch Wireless will also send text message reminders.
Why do I need to reverify my service?
The Lifeline Administrator, USAC, launched the “National Verifier” eligibility tool and requires reverification of all Lifeline subscribers through the National Verifier.
How much time do I have to complete my verification?
The reminders that you were sent by mail and/or text message will include details regarding your re-verification deadline. We recommend beginning the re-verification process as soon as possible to assure no interruption to your service benefits. If you need to check your re-verification status, call (800) 234-9473 Monday through Sunday, 9:00 AM to 9:00 PM ET (press 1 for English or press 2 for Spanish).
What will I need to complete the reverification?
The Lifeline administrator, USAC, will send you a letter outlining specific requests to submit proof of eligibility such as:
- Proof of eligibility
- Proof of social security number
- Proof of date of birth
- Lifeline application form
- Proof of valid address
- One-per-household worksheet
Simply submit photocopies or pictures of all the requested items listed in your unique letter. Copies or pictures can be made by a scanner, copy machine, camera, or smartphone. Upload the copies/pictures along with your online reverification form.
What happens if I don't submit the required documents?
Failure to submit documents of your Lifeline eligibility may result in the mandatory disconnection of your enTouch Wireless account and service by the Lifeline Program Administrator.
Is reverification the same as annual recertification?
No. Recertification is required of all Lifeline participants once a year to validate and renew service. Reverification is required of select lifeline participants which USAC has chosen to be processed at this time. You will not be required to complete reverification on an annual basis.
What if I recently recertified with enTouch Wireless?
You will still need to complete reverification even if you have already recertified. Reverification is separate from annual recertification.
Will I still need to perform the annual recertification this year?
You will still need to complete annual recertification even after reverification. Reverification is separate from annual recertification.
How will I know if I submitted everything required?
You were mailed a reverification notice from the Lifeline administrator, USAC. Included in that letter was a list of documents required to complete your reverification. If you have provided every item in your letter then you are finished! If any further documents are required you will be notified by USAC.
If you need to check your reverification status, call (800) 234-9473 Monday through Sunday, 9:00 AM to 9:00 PM ET (press 1 for English or press 2 for Spanish).
What happens after I submit my documentation?
The Lifeline administrator, USAC, will review the form and documentation you submitted. Shortly after you will be notified if your verification was successful or if further documents are required.
What address should I use if I have moved recently?
If you have moved since your last Lifeline eligibility recertification (or initial application, if with enTouch for less than 1 year), you will need to make sure your address is updated with enTouch Wireless. You can update your address here or call 855-392-7747.
Only one Lifeline discount is permitted per household, so failure to update your address could result in disconnection of your Lifeline service.
How do I access this page on another computer or device?
To access this web page on another device, simply write down the following URL and type it into your browser: https://assistwireless.com/reverify/
What if I don't have access to WiFi or data to complete the online form?
If you are unable to complete the online form, you may request to mail in your proof documents. If you would like to submit the documentation via mail, please contact our customer service center at 877-344-2481 (Monday – Friday 9am – 10pm CT; Saturday 10am – 9pm CT; Sunday 11am – 7pm CT).
What if I have not received a letter to reverify my eligibility?
You should only be required to reverify if you received a notice from the Lifeline administrator, USAC, or enTouch Wireless. If you have not received a notice but believe you are still required to reverify, call USAC at (800) 234-9473 to get your reverification status. Monday through Sunday, 9:00 AM to 9:00 PM ET (press 1 for English or press 2 for Spanish).
