enTouch Wireless Coverage Changes In Your Area Effective October 8, 2023

enTouch Wireless is making changes to our coverage area that will impact the Lifeline benefit and ACP services in your area on October 8, 2023.  If you still qualify for and would like to keep receiving your Lifeline benefit and/or ACP services, there are various options available.  For more information on or assistance with understanding your options contact enTouch Customer Services at 833-856-1945.

The actions that you will need to take depend upon the Lifeline benefit, ACP service or combination thereof that you have with enTouch Wireless. Read below for more information.

ACT BY October 8, 2023 to Avoid Service Disconnection

CALL CUSTOMER SERVICE

Options For Subscribers With Only A Lifeline Benefit:

  • Stay with enTouch Wireless as your Service Provider
    • Call enTouch Customer Service at 833-856-1945 for arrangements to port your Lifeline benefit and phone number to keep your enTouch Wireless service.

     

  • Change Service Providers
    •  You can transfer your Lifeline benefit to another provider without any fees or charges for ending your service.
    • Find other Lifeline service providers in your area using the ‘Companies Near Me’ tool available at https://cnm.universalservice.org. 
Take action to keep your service

If you do not confirm arrangements to keep your Lifeline service with enTouch Wireless or do not transfer your Lifeline benefit and/or assigned telephone number to another service provider before October 8, 2023, then you will be de-enrolled from the Lifeline program and your device and services will be disconnected on October 8, 2023.

CALL CUSTOMER SERVICE

Find a Lifeline Provider With USAC’s Free Tool

SEARCH

 Options For Subscribers With A Lifeline Benefit And ACP Services:

  • Stay with enTouch Wireless as your Service Provider
    • Call enTouch Customer Service at 833-856-1945 for arrangements to:
        • Port your Lifeline benefit and/or phone number to keep your enTouch Wireless services.
        • Upgrade your service by putting both your Lifeline benefit and ACP service on one device.

       

  • Change Service Providers for either your Lifeline benefit or ACP service
    • If you still qualify to receive a Lifeline benefit and/or ACP services, you can transfer your Lifeline benefit and/or ACP services to another provider without any fees or charges.
    • You can find information about other Lifeline and ACP service providers in your area using USAC’s ‘Companies Near Me’ tool available at https://cnm.universalservice.org. 

If you do not contact enTouch Customer services at 833-856-1945, to confirm arrangements to keep your Lifeline benefit and/or ACP service with enTouch Wireless or do not transfer your Lifeline benefit, ACP service, and/or assigned telephone number(s) to another service provider(s) before October 8, 2023, you will be de-enrolled from the Lifeline program and/or ACP program, and your device(s) and services will be disconnected on October 8, 2023.

CALL CUSTOMER SERVICE

ACT BY October 8, 2023 to Avoid Service Disconnection

CALL CUSTOMER SERVICE

Transition Phone Service

Subscribers With Only ACP Service

You do not need to do anything and your ACP service will remain with enTouch Wireless with no interruptions.

  • For questions call enTouch Customer Service at 833-856-1945.

  ID Guidelines

  • U.S. Driver License
  • Certificate of U.S. Citizenship
  • Certificate of Naturalization or Citizenship
  • U.S. Passport/U.S. Territory Passport
  • Foreign Passport
  • U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID
  • U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel)
  • Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve)
  • Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID
  • Northern Mariana Card
  • Permanent Resident Card
  • Permanent Resident Alien Card
  • Permanent Resident Re-Entry Permit
  • Temporary Resident Identification Card
  • Employment Authorization Card
  • Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions)

 

*All forms of ID must be valid and used before expiration date.

Qualify by income and provide one of the following as proof.

  • Prior Year’s State, Federal or Tribal Tax Return
  • Unemployment/Workers' Compensation Benefits Statement
  • Divorce Decree or Child Support Documents
  • Veterans Administration Benefits Statement
  • Current Income Statement from Employer or Paycheck Stubs
  • Retirement/Pension Benefits Statement
  • Social Security Benefits Statement

Bureau of Indian Affairs General Assistance (BIA)

BIA Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Tribal Head Start

Head Start Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Tribally-Administered Temporary Assistance to Needy Families (TANF)

TANF Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Food Distribution Program on Indian Reservations (FDPIR)

Notice of Action (award letter) acknowledging eligibility for FDPIR benefits;

  • Name of the beneficiary;
  • The beginning and ending dates of the award or certification period; and
  • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

OR

FDPIR participation documents(e.g., a benefit card or copy of a benefit card);

  • Name of the beneficiary
  • The beginning and ending dates of the award or certification period; and
  • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

Lifeline Program

Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.

 

Medi-Cal / Medicaid

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

CalFresh / Food Stamps / SNAP

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Federal Veterans Affairs (VA) Veterans Pension and Survivors Benefit

Pension Grant Letter should contain the following basic information:

  • Participant’s name
  • Address
  • A decision about the participant’s monthly entitlement amount
  • Payment start date

Federal Public Housing Assistance (FPHA)

FPHA award letter should contain the following basic information:

  • Name of the program,
  • Date of the award,
  • Name of the beneficiary, and
  • Award amount.

Supplemental Security Income (SSI)

Approval Letter or Benefit Statement issued by the SSA or on SSA letterhead.

  • Consumer’s name
  • Date
  • Eligibility Date
  • Claim number OR Other consumer identification number
  • Payment amount

Medicaid / Medi-Cal

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

SNAP / Food Stamps / CalFresh

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

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  Eligibility Documents

  • Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program.
  • Notice letter of participation in a qualifying state, federal or Tribal Program.
  • Program participation documents.
  • Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program.
  • Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits)
  • Copy of last year's State or Federal income tax return.
  • 3 consecutive months' worth of your most current pay stubs.
  • Social Security benefits statement. Veterans Administration benefits statement.
  • Retirement/Pension benefits statement.
  • Divorce decree or child support document.
  • Unemployment/Workers' Compensation benefits statement.