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California LifeLine Renewal

Keep your Lifeline discount by recertifying every year. We’ll send reminders to your phone, but you have to do it to keep your benefit.

ONLINE RENEWAL

How to Renew Your California LifeLine Benefit

You will receive a pink envelope from the California LifeLine Administrator notifying you when it is time to renew your LifeLine benefit. This envelope will include your renewal form and a unique Personal Identification Number (PIN). You will have 60 days to complete your renewal application to verify your continued eligibility for your monthly benefit.

Renew by Mail

Complete the renewal form sent to you by the California LifeLine administrator (in a pink envelope) and return by the indicated due date to:

    • California LifeLine Administrator
      P.O. Box 138014
      Sacramento, CA 95813-8014

Renew Online

Use the Personal Identification Pin, located on your renewal form to renew online. Didn’t receive your letter or don’t lost your PIN? Text GETPIN from your LifeLine phone to 345345.

CA LifeLine Renewal FAQ

I didn't receive a letter and/or don't know my PIN:

If you believe your benefit is up for renewal, but have not received the Pink envelope containing your PIN, you can:

  • Text GETPIN from your LifeLine phone to 345345. We will text your PIN to your LifeLine phone
  • Contact the LifeLine Administrator to get your PIN. Hours are Monday to Friday 7 a.m. to 7 p.m. except during state holidays.

How Can I Check the Status of My Renewal?

Once you have submitted your renewal application (either by mail or online), you can check your renewal status online, using your PIN and Lifeline phone number: https://www.californialifeline.com/en/account/check

I lost my form, how can I get a new one?

Please Contact Us and press # to request a reprint of your form. Remember, you only have 45 days from the date of the original form to return your completed form. Your form will be mailed to you only if it is within the 45 day period given to you to submit the form.

We recommend renewing online if you have lost your form, to assure meeting the renewal deadline.

I want to know my application's status, how can I find out about it?

Please go to Check Your Status to find out your status online. You may also Contact Us to find out about your application’s status. You can check your status 24 hours a day, or customer service representatives are available Monday to Friday 7 a.m. to 7 p.m. except during state holidays.

What can I do if my renewal is denied?

If your disqualification can be corrected, you will be given a chance to correct it.

If you believe you have been disqualified improperly, you may file a written appeal. No verbal appeal will be accepted. Your appeal must be received by the due date stated on your disqualification letter to be considered. Your appeal must include the following:

  • A copy of your disqualification letter
  • A brief description of your complaint – Please limit your appeal to two pages or less. You can also use the back of your disqualification letter to write down your appeal; and
  • Any supporting document(s) to prove your eligibility.

Your appeal may be faxed to (415) 703-1158 or mailed to:

California Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Ave
San Francisco, CA 94102

It is open Monday to Friday from 8:30 a.m. to 4:30 p.m. except during state holidays.

SNAP / Food Stamps / CalFresh

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Medicaid / Medi-Cal

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Supplemental Security Income (SSI)

Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead.

  • Consumer’s name
  • Date
  • Eligibility Date
  • Claim number OR Other consumer identification number
  • Payment amount

Federal Public Housing Assistance (FPHA)

FPHA award letter, should contain the following basic information:

  • Name of the program,
  • Date of the award,
  • Name of the beneficiary, and
  • Award amount.

Federal Veterans Affairs (VA) Veterans & Survivors Pension Benefit

Pension Grant Letter, should contain the following basic information:

  • Participant’s name
  • Address
  • A decision about the participant’s monthly entitlement amount
  • Payment start date

Qualify by income and provide one of the following as proof.

  • Prior Year’s State, Federal or Tribal Tax Return
  • Unemployment/Workers' Compensation Benefits Statement
  • Divorce Decree or Child Support Documents
  • Veterans Administration Benefits Statement
  • Current Income Statement from Employer or Paycheck Stubs
  • Retirement/Pension Benefits Statement
  • Social Security Benefits Statement

Medi-Cal / Medicaid

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

CalFresh / Food Stamps / SNAP

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Lifeline Program

Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.