West Virginia Coverage Outages

Reported Outage Details

Below are all available details regarding current coverage outages in West Virginia that have been reported to enTouch Wireless by our underlying carriers.  If no information is displayed, no outages have been reported to enTouch Wireless.

Louisville,New England,West Virginia,Atlanta,Dallas,Memphis,Mobile,Nashville

Incident ID: INC123654449
Impact Summary: The Nashville, Memphis, Dallas, West Virginia, Atlanta, Mobile, New England, and Louisville markets are experiencing service disruptions due to severe weather from Winter Storm Fern.
Technology: 2G, LTE, 5G
Mitigating Factors: Some of the customers will likely maintain service due to overlapping coverage.
Services Affected Voice, Data & Messaging Services – Weather – Power
Market(s) Affected Louisville,New England,West Virginia,Atlanta,Dallas,Memphis,Mobile,Nashville

The West Virginia market is experiencing a service disruption due to a transport outage.

 

West Virginia

Loss of Coverage

Outage Window (PT): 2:00 PM – 3:00 PM

Total Impacted Customers: 628 (Actual)

 – Post Paid Smartphone: 485

 – Post Paid HSI Router: 9

 – Everything Else: 134

 

West Virginia

Macro Sites Impacted: 9 / 581 (1.6%)

Site(s) Down

2G: 0

LTE: 9

5G: 9

 

 

Recent Milestones
01-30-2026 02:59PM PT   Severe weather has passed through the Nashville, Memphis, Dallas, Atlanta, West Virginia, Mobile, New England, and Louisville markets. Work with local utility and transport providers to restore services continues as safety conditions allow. Out of the 467 affected sites at peak, 447 have recovered. Efforts will now focus on addressing the remaining 20 sites on an individual basis.
01-27-2026 03:53PM PT   The total number of cell sites impacted is 195, down from a peak of 467. In the next scheduled update, the Atlanta and Louisville markets will be removed from the CIM due to low site totals.
01-27-2026 12:02PM PT   The total number of cell sites impacted is 253.
01-27-2026 07:23AM PT   The total number of cell sites impacted is 286, down from a peak of 467.
01-27-2026 03:31AM PT   The total number of cell sites impacted is 289, down from a peak of 467.
01-26-2026 07:23PM PT   The total number of cell sites impacted is 291, down from a peak of 467
01-26-2026 08:16AM PT   The total number of cell sites impacted is 436, down from a peak of 467.
01-26-2026 03:28AM PT   The total number of cell sites impacted is 436.
01-25-2026 07:29PM PT   The total number of cell sites impacted is 440, down from a peak of 467.
01-25-2026 05:19PM PT   Included the Louisville market impacts to the existing affected markets list. Updates will follow in the next scheduled update or with any significant change. This raised the affected site count from 450 to 467
01-25-2026 03:33PM PT   The total number of cell sites impacted is 450.
01-25-2026 05:19PM PT   Included the Louisville market impacts to the existing affected markets list. Updates will follow in the next scheduled update or with any significant change. This raised the affected site count from 450 to 467

Qualify by income and provide one of the following as proof.

  • Prior Year’s State, Federal or Tribal Tax Return
  • Unemployment/Workers' Compensation Benefits Statement
  • Divorce Decree or Child Support Documents
  • Veterans Administration Benefits Statement
  • Current Income Statement from Employer or Paycheck Stubs
  • Retirement/Pension Benefits Statement
  • Social Security Benefits Statement

Bureau of Indian Affairs General Assistance (BIA)

BIA Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Tribal Head Start

Head Start Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Tribally-Administered Temporary Assistance to Needy Families (TANF)

TANF Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Food Distribution Program on Indian Reservations (FDPIR)

Notice of Action (award letter) acknowledging eligibility for FDPIR benefits;

  • Name of the beneficiary;
  • The beginning and ending dates of the award or certification period; and
  • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

OR

FDPIR participation documents(e.g., a benefit card or copy of a benefit card);

  • Name of the beneficiary
  • The beginning and ending dates of the award or certification period; and
  • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

Lifeline Program

Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.

 

Medi-Cal / Medicaid

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

CalFresh / Food Stamps / SNAP

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Veterans Pension and Survivors Benefit

Pension Grant Letter should contain the following basic information:

  • Participant’s name
  • Address
  • A decision about the participant’s monthly entitlement amount
  • Payment start date

Federal Public Housing Assistance (FPHA)

FPHA award letter should contain the following basic information:

  • Name of the program,
  • Date of the award,
  • Name of the beneficiary, and
  • Award amount.

Supplemental Security Income (SSI)

Approval Letter or Benefit Statement issued by the SSA or on SSA letterhead.

  • Consumer’s name
  • Date
  • Eligibility Date
  • Claim number OR Other consumer identification number
  • Payment amount

Medicaid / Medi-Cal

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

SNAP / Food Stamps / CalFresh

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status