Below are all available details regarding current coverage outages in West Virginia that have been reported to enTouch Wireless by our underlying carriers. If no information is displayed, no outages have been reported to enTouch Wireless.
Louisville,New England,West Virginia,Atlanta,Dallas,Memphis,Mobile,Nashville
| Incident ID: | INC123654449 |
| Impact Summary: | The Nashville, Memphis, Dallas, West Virginia, Atlanta, Mobile, New England, and Louisville markets are experiencing service disruptions due to severe weather from Winter Storm Fern. |
| Technology: | 2G, LTE, 5G |
| Mitigating Factors: | Some of the customers will likely maintain service due to overlapping coverage. |
| Services Affected | Voice, Data & Messaging Services – Weather – Power |
| Market(s) Affected | Louisville,New England,West Virginia,Atlanta,Dallas,Memphis,Mobile,Nashville |
The West Virginia market is experiencing a service disruption due to a transport outage.
West Virginia
Loss of Coverage
Outage Window (PT): 2:00 PM – 3:00 PM
Total Impacted Customers: 628 (Actual)
– Post Paid Smartphone: 485
– Post Paid HSI Router: 9
– Everything Else: 134
West Virginia
Macro Sites Impacted: 9 / 581 (1.6%)
Site(s) Down
2G: 0
LTE: 9
5G: 9
*All forms of ID must be valid and used before expiration date.
Qualify by income and provide one of the following as proof.

BIA Award letter, should contain the following basic information:

Head Start Award letter, should contain the following basic information:

TANF Award letter, should contain the following basic information:

Notice of Action (award letter) acknowledging eligibility for FDPIR benefits;
OR
FDPIR participation documents(e.g., a benefit card or copy of a benefit card);
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Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:
OR
Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:
OR
Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

Pension Grant Letter should contain the following basic information:

FPHA award letter should contain the following basic information:

Approval Letter or Benefit Statement issued by the SSA or on SSA letterhead.
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Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:
OR
Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:
OR
Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information: