West Virginia Coverage Outages

Reported Outage Details

Below are all available details regarding current coverage outages in West Virginia that have been reported to enTouch Wireless by our underlying carriers.  If no information is displayed, no outages have been reported to enTouch Wireless.

RESOLVED 7/27/26

Duration: 3hr 52mins

Impact Summary: Customers nationwide were unable to make or receive calls, and Access Data or utilize High-Speed Internet (HSI) services.
Affected Cities: West Virginia, Wichita + additional nationwide impact.
Services Affected: All Voice Services,All Data Services,Originating/Terminating Calls,Social Media Alerts
Technology LTE, 5G

 

Recent Milestones
07-27-2026 07:34PM PT   Teams have completed work to revert all MME’s to normal connection limits. Service has been restored to impacted customers.
07-27-2026 07:10PM PT   Teams continue to return MME throttling to normal levels. There are currently 73K impacted customers remaining.
07-27-2026 06:34PM PT   Teams continue to return MME throttling to normal levels. There are currently 1M impacted customers remaining.
07-27-2026 06:00PM PT   Teams completed a rolling restart of 10 HSS nodes in Dallas, restoring authentication transaction processing and returning error levels to normal. However, due to the scale of the service-impacting event, user counts continue to recover gradually. Teams will continue to provide updated user counts as it become available, while recovery progresses toward normal levels. There are currently 1.9M impacted customers remaining.
07-27-2026 05:18PM PT   The incident seems to be resolved. Verification of all systems is underway. A follow-up Resolved CIM, which includes additional details, will be provided within 15 minutes. Should the problem persist, an Update CIM will be issued accordingly.
07-27-2026 04:45PM PT   Engineering teams continue to focus on HSS/HSM authentication degradation impacting LTE registrations and voice services. 5G voice services and LTE voice/data services remain impacted; however, 5G data services have recovered. Additional HSS capacity has been brought online in Nashville, with further capacity expansion in progress. Recovery remains gradual but continues to progress. Engineering teams are focused on increasing HSS capacity to reduce authentication timeouts before easing MME throttling.
07-27-2026 02:43PM PT   Teams have observed significant recovery of 5G services following MPLS optimization on ORCNVL41 and ORCNVL42 at 2:03 PM PT, with many UDM-related errors clearing. However, LTE registration and authentication failures remain significant. Engineering teams continue to focus on the HSS/HSM authentication systems while simultaneously working to restore ORC Nashville to service. Active mitigation efforts include nationwide MME throttling and continued Nokia and IP troubleshooting.
07-27-2026 02:10PM PT   Teams continue troubleshooting a nationwide subscriber authentication impairment by investigating HSM-related authentication failures, HSS overload conditions, MME traffic throttling, authentication request timeouts, and HSS response failures. Restoration efforts include isolating affected HSS infrastructure, validating UDM/AUSF transaction processing, implementing planned changes, and monitoring recovery. Nokia engineering remains actively engaged while teams work to restore full service.
07-27-2026 01:30PM PT   Engineering teams are actively troubleshooting a potential failure affecting UDS transactions at a nationwide level. Investigation is focused on MME pool degradation, eNodeB connectivity loss, LTE attach failures, network alarms, and 504 errors impacting 4G traffic. Nokia vendor support has been engaged and is actively participating in the investigation.
07-27-2026 01:17PM PT   Engineers are currently assessing the situation. An update with additional details will be provided within 20 minutes.

  ID Guidelines

  • U.S. Driver License
  • Certificate of U.S. Citizenship
  • Certificate of Naturalization or Citizenship
  • U.S. Passport/U.S. Territory Passport
  • Foreign Passport
  • U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID
  • U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel)
  • Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve)
  • Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID
  • Northern Mariana Card
  • Permanent Resident Card
  • Permanent Resident Alien Card
  • Permanent Resident Re-Entry Permit
  • Temporary Resident Identification Card
  • Employment Authorization Card
  • Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions)

 

*All forms of ID must be valid and used before expiration date.

Qualify by income and provide one of the following as proof.

  • Prior Year’s State, Federal or Tribal Tax Return
  • Unemployment/Workers' Compensation Benefits Statement
  • Divorce Decree or Child Support Documents
  • Veterans Administration Benefits Statement
  • Current Income Statement from Employer or Paycheck Stubs
  • Retirement/Pension Benefits Statement
  • Social Security Benefits Statement

Bureau of Indian Affairs General Assistance (BIA)

BIA Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Tribal Head Start

Head Start Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Tribally-Administered Temporary Assistance to Needy Families (TANF)

TANF Award letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary
  • Address of the beneficiary
  • Date of the award

Food Distribution Program on Indian Reservations (FDPIR)

Notice of Action (award letter) acknowledging eligibility for FDPIR benefits;

  • Name of the beneficiary;
  • The beginning and ending dates of the award or certification period; and
  • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

OR

FDPIR participation documents(e.g., a benefit card or copy of a benefit card);

  • Name of the beneficiary
  • The beginning and ending dates of the award or certification period; and
  • The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information.

Lifeline Program

Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also.

 

Medi-Cal / Medicaid

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

CalFresh / Food Stamps / SNAP

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter, should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool, should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

Veterans Pension and Survivors Benefit

Pension Grant Letter should contain the following basic information:

  • Participant’s name
  • Address
  • A decision about the participant’s monthly entitlement amount
  • Payment start date

Federal Public Housing Assistance (FPHA)

FPHA award letter should contain the following basic information:

  • Name of the program,
  • Date of the award,
  • Name of the beneficiary, and
  • Award amount.

Supplemental Security Income (SSI)

Approval Letter or Benefit Statement issued by the SSA or on SSA letterhead.

  • Consumer’s name
  • Date
  • Eligibility Date
  • Claim number OR Other consumer identification number
  • Payment amount

Medicaid / Medi-Cal

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Address of the beneficiary, and
  • Date of the award

OR

Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary
  • Medical Identification number, OR
  • Case number,
  • Eligibility dates, OR
  • Current participation status

SNAP / Food Stamps / CalFresh

Program Approval Letter, Benefit Statement, or Verification of Coverage Letter should contain the following basic information:

  • Name of the program,
  • Name of the beneficiary,
  • Eligibility dates, OR
  • Current participation status

OR

Eligibility Screenshot or printout from an online portal or website tool should contain the following basic information:

  • Name of the program or state equivalent,
  • Name of the beneficiary,
  • Case number,
  • Eligibility dates, OR
  • Current participation status

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  Eligibility Documents

  • Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program.
  • Notice letter of participation in a qualifying state, federal or Tribal Program.
  • Program participation documents.
  • Another official document evidencing the consumer's participation in a qualifying state, federal or Tribal Program.
  • Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits)
  • Copy of last year's State or Federal income tax return.
  • 3 consecutive months' worth of your most current pay stubs.
  • Social Security benefits statement. Veterans Administration benefits statement.
  • Retirement/Pension benefits statement.
  • Divorce decree or child support document.
  • Unemployment/Workers' Compensation benefits statement.